Gwinnett Place Nissan

They lied, lied, lied. Don't think you have a deal They lied, lied, lied. Don't think you have a deal when finally agree on a price and just go back to sign the paperwork. After I continually t They lied, lied, lied. Don't think you have a deal when finally agree on a price and just go back to sign the paperwork. After I continually turned down repeated sales pitches to buy extended warranties and service plans, Christian in the Finance Department at Gwinnett Place Nissan told me, "Look. You have to buy something. The only way we agreed to the deal was thinking you would buy one of the service plans on the tail end." He indicated that if I didn't purchase one of the add-ons, the deal was off. I ended up purchasing a service plan which he said cost $1,650, but in reviewing the paperwork later, I realized, he had charged me $3,600 total in extra fees beyond the "agreed upon" purchase price. Gwinnett Place Nissan advertised the vehicle on the internet as a Nissan certified pre-owned vehicle for a certain price, but when we got there, they said that it would cost extra to get the certification, which included an 84 month, 100,000 mile warranty (which is what we ended up paying $1,650 for, in addition to the $2,000 in otherwise undisclosed add-on fees). They also said they made a "mistake" in listing the vehicle on the internet (and on the lot for $1,000 more), as it was "supposed" to be listed for $4,000 more than the internet price and $3,000 more than the price as listed on the lot. Great place. Will NEVER go back. More

We were researching a Nissan Pathfinder and found ourselves at GPN, where we were met by a friendly sales lady. She immediately took us on a test drive of a vehicle which we fell in love with. We w ourselves at GPN, where we were met by a friendly sales lady. She immediately took us on a test drive of a vehicle which we fell in love with. We went back to the dealership and began negotiating with her. She got to a point where she had to go get her manager, who came over and introduced himself. They both said they would be back shortly but it was obvious that the manager had called a meeting of all staff in the middle of our deal. The staff meeting lasted 30 mins before the manager came back to discuss the vehicle with us further. He pulled out an invoice and showed us what he supposedly paid for the vehicle, and proceeded to ask what WE thought he deserved in profit!! We told him the price we were looking for and he turned into a jerk. The poor sales lady was horrified that he was so rude to us and immediately lost our business. We were fully expecting a negotiation, not an attitude. He pushed us out the door and stood up to shake our hand, saying there was nothing he could do for us. He let us walk out with no further discussion. He lost our business instantly. So, here's the question...so many people on this review page have nothing good to say about the dealership. How do they stay in business?? More

After finalizing car for 19500 with leather seats, they gave me the price and kept me in dark that price they are offering is without leather. it was clearly written in what I wanted on paper. When my wife gave me the price and kept me in dark that price they are offering is without leather. it was clearly written in what I wanted on paper. When my wife asked when we are coming for leather seat installed, they said What? As if he was totally unaware of my needs. Only thing I specified was leather and nothing else. How can smartest guy in dealership forget such an important thing. I went to so many other dealership. They are the worst in Atlanta in my opinion. They are trying to cheat. More

The service department is awful. Any time estimate they have ever given me has been off by at least twofold. Simple oil changes left me waiting more than 90 minutes. They tried to tell me repairs that we have ever given me has been off by at least twofold. Simple oil changes left me waiting more than 90 minutes. They tried to tell me repairs that were clearly covered by the warranty were not and that i would have to pay for them myself. They also sold me a car as brand new. When I went to sell the car, it was inspected and they uncovered that the car had a panel replaced because it was damaged. I never had an accident in that car, and I was NEVER told about any damage/replacement by the dealer. More

i was told that the 2005 Nissan Altima i was interested in was available and i fixed up an appointment for a Saturday. I rented a vehicle and drove 110 miles to GPN and was excited to test ride the car. Wh in was available and i fixed up an appointment for a Saturday. I rented a vehicle and drove 110 miles to GPN and was excited to test ride the car. When i met the sales personnel (July Zavala) with whom i had talked on phone just two days prior to making the visit, i was told that the car had already been sold. All my time, effort and money was at loss because of unprofessional and mean tactics used by the dealership to get customers to visit them. I would highly recommend customers against such dealers who have no value for the words they promise. Gwinnett Place Nissan was a pathetic and horrendous experience and suck big time. More

i went on line for aprice quote for a new rogue and they responded within 15 minutes and found out exactly what I wanted and gotme aprice that others would not even match. While speaking to Don he made ever responded within 15 minutes and found out exactly what I wanted and gotme aprice that others would not even match. While speaking to Don he made everything so easy that I will always return to buy all my vehicles from him KEEP UP THE EXCELLENT WORK everyone should buy from gwinnett place nisan Thanks Don for the experrience. Rebecca D. More

I went in for an oil change because I received a coupon from the headquarters office where you purchase then get reimbursed. It was an awful experience. No coffee. The service guy tried to tell me that from the headquarters office where you purchase then get reimbursed. It was an awful experience. No coffee. The service guy tried to tell me that there was a lot wrong with my car but I just did 90% of what he said in the last 6 months. I also asked him to show me where he mentioned I needed work and he said he would when he brought the car around. 20 mins later, he never showed up and I had to find my car because they left it in the parking lot with the key in it!!! I could have just left and not paid, but because I don't want to get to their level, I paid and left. I won't come back unless it is for another free oil change and if they leave my car again with the key in it, I will leave. More

I Purchased my vehicle back on February of this year and I really didn't have a problem with the sales portion. I was satisfied with my monthly payment because it was the car that i wanted for a ling time- I really didn't have a problem with the sales portion. I was satisfied with my monthly payment because it was the car that i wanted for a ling time- 2004 G35 coupe. Well I drove off the lot with it and took the vehicle to Infiniti of Gwinnett where I had it inspected. For a car that was supposed to be certified pre-owned I was told that my oil hadn't been changed in months, The medal threads on my tired were showing, the clutch and flywheel were bad and would have to be replaced soon, my breaks were bad, and the rotors have to be replaced soon. Well I tried numerous times to talk to Nissan of Gwinnett to see if they would fix the issues and they told me that there was nothing they could do. I had already purchased the vehicle. Later I found out that the reason my car was "certified pre-owned" was because the car belonged to one of the managers that works there so no real inspection had been done. Plus when they gave me my free tank of gas i went with the sales rep to the Gas station and even though my car says "Super Unleaded Plus" They stilled filled it up with regular. I asked how come she doesn't fill it with what it says and she said that they fill all the cars there with regular. Which can cause future problems with the engine. I was so blind because it was the car that i wanted for a while that I didn't take my time and had it inspected before I signed the paper. Well for future buyers I don't recommend this dealership. More

when i buy my car i was pleased. but when i recommended a friend, nissan gwinnett was not friendly at all. i was promised a referral fee and didn't get it yet. i have been talking to alex the sales manager f friend, nissan gwinnett was not friendly at all. i was promised a referral fee and didn't get it yet. i have been talking to alex the sales manager for months. he has had an excuse for everything. now i'm talking to Doug another sales manager at gwinnett place nissan. i hope doug can resolve this matter if not i will move up the ladder until someone can resolve this matter. More

First I would like to say that all the people I dealt with were friendly and nice. My complaint primarilty concerns the lack of professionalism that was displayed. I had gone to this dealership three ti with were friendly and nice. My complaint primarilty concerns the lack of professionalism that was displayed. I had gone to this dealership three times in two days to look at cars and try to come to a decision on which car I wanted. I finally found a car that had just come in from auction and was exactly what I had been looking for. With Rick Day I went over the car and was satisfied it was what I wanted. I made an uncommitted verbal offer and Rick without referencing any documentation said he could not sell the car for what I was offering ( see other reports relating to over priced cars). He then said to call Warren Carty, the salesman I had been dealing with before. I called Warren at 7 PM that evening, gave him the stock # and said I was ready to discuss buying the car. Warren said he was with a customer and would call me back in 10-15 minutes or have Chad or another manager contact me. I waited 24 hours then called his manager Rick Day and told him what had happened. I want to emphasis that at no time was anyone rude or impolite. Rich did apologise and asked what he could do, but restated that the price on the car was not negotiable even though I had not staed what I was prepared to do. Again, this seems to substantiate the reports of others of over priced cars. I was told that this dealer works on " low price and volumn". I can not agree less. To conclude I found the same car; year, model and mileage at another dealer. They were asking $2000 less that Gwinnett Place Nissan. Finally bought the car from the other dealer. Whether or not I could have worked a deal with Gwinnett Place Nissan will never be known because they never called me back. If this is the type of attention and respect you get when trying to buy a car here - what kind of treatment and service could you expect after you have bought your car? Nice, friendly, glad handing and smiling -yes. Professional - NO! More