Gwinnett Place Nissan

I was looking for a new dealership to service my car after having a bad experience at the Decatur location, so I brought it here. I had a door panel replaced, and they were looking into an ignition prob after having a bad experience at the Decatur location, so I brought it here. I had a door panel replaced, and they were looking into an ignition problem. They gave my car back to me, stating that the needed to order a part, so I would need to come back. I get in my car, and there is a HUGE crack in the dashboard. I was incredibly dismayed that no one confessed when they gave the car back, and left me to find it and bring it up myself – as if I could have missed it. But what if I hadn’t seen it? That spoke poorly to their integrity that they would damage it and not apologize or offer to fix it until I brought it up. Then when the service manager Mr. Booker was brought over, he calls his service guy via phone, who of course doesn’t remember that happening, then espouses the virtues of his tech guy, but they will go ahead and take care of it for me. When something like this happens, and NO ONE informed me of the damage up front, leaving me to discover it, why would you think that I even want to hear about how honest your guy is? And to say that at any point as many as 4 different people could have been in my car, and they could have done it – these are still your employees – why would that make me feel any better? **Update: The Service Director, John Rose, called me to make this situation right. His Assistant Megan also called me. They were understanding of my anger and concern over the situation, and gave me a rental while they repaired my dashboard. Although I was upset that the situation happened, and had to get to this point, I am pleased that they attempted to make amends. I got my car back, with my dashboard back in one piece. They detailed my car thoroughly, to the point that it looked almost better than the day I bought it. Mr. Rose seems to be a very sincere guy, genuinely concerned about the reputation of his shop, and I appreciate that. I feel confident in saying that, should anything go wrong, he will do his best to correct the situation. More

Noe Ponce is absolutely the best car salesman EVER!!!!. Very friendly, knowledgable and was "on target" with my financial and vehicle needs. No high pressure tactics. Very straightforward. A pleasure to Very friendly, knowledgable and was "on target" with my financial and vehicle needs. No high pressure tactics. Very straightforward. A pleasure to do business with. Will definetley referr all of my friends to him for future purchases. More

I thoroughly enjoyed buying my new Nissan Rogue through Renee and Cass. They were both very friendly and helpful and I would highly recommend these two sales people and dealership. Renee and Cass. They were both very friendly and helpful and I would highly recommend these two sales people and dealership. More

I wish there was more incentives for new car buyers. The I wish there was more incentives for new car buyers. The incentives were good but not great. It would be greatly appreciated if customers with su I wish there was more incentives for new car buyers. The incentives were good but not great. It would be greatly appreciated if customers with sub par credit be give more options. More

The quality of customer service and product knowledge was outstanding. I went into this dealership to trade in my car with a fair idea of what my options were but still somewhat unsure of what I was going t outstanding. I went into this dealership to trade in my car with a fair idea of what my options were but still somewhat unsure of what I was going to do. I received such excellent service, and felt that I was getting all of the valuable information I needed to make the right decision about my next car purchase. I received the attention that I needed, was brought water while I waited (briefly) and left with a new 2011 Nissan Rogue that I absolutely love. They worked with me on all of my options, and I left a very happy customer. Chris Nguyen was incredible in his knowledge of the product and was so very nice and patient while I figured out exactly which car I was going to purchase. Brandon Barron, the sales manager, was able to assist me in all of my financing options, and allowed me to understand whether a purchase or lease was the best option for me. Thank you Gwinnett Place Nissan... you've produced another happy and very loyal customer! More

The sales person was the best sale person i have every work with. She took the time to explane ever thing about the Nissan Rogue to me. work with. She took the time to explane ever thing about the Nissan Rogue to me. More

Working with Noe buying our Nissan Maxima was a great experience! He was super friendly and extremely knowledgeable. Even though we had just started our car search and had no idea what we were looking f experience! He was super friendly and extremely knowledgeable. Even though we had just started our car search and had no idea what we were looking for, Noe listened to what features we were looking for and spent alot of time with us narrowing down the best choices. He is a very patient man! He made the whole process fun and I would love to work with him again. Regarding financing, I have mixed reviews. While Reggie was very cordial and professional, we felt very pressured into buying an insurance we didn't need. We told him several times that we did not want to buy the insurance and he wouldn't take no for an answer. He even said he would lower our interest rate if we bought the insurance so our "payment would stay the same." Last time I checked, the interest rate should be dictated by your credit score, not what options you buy from the dealership. Shady dealings! We will be canceling the insurance within the 30 day window. I would recommend that you secure your own financing before purchasing here so you know what rate you qualify for and you have another option lined up if things go awry. I am giving my experience a 5 star rating because working with Noe was so, so great and I can't bear to give him anything less! More

I give this dealership at definate 10! Ms.Colvard was awesome in helping us select our new car.I would definately refer my friends and family to this dealership. awesome in helping us select our new car.I would definately refer my friends and family to this dealership. More

Noe is a great guy to deal with. He works with you to only show you the cars that make sense for you, and works with you to make sure you understand everything, and even checked in with me a few days lat only show you the cars that make sense for you, and works with you to make sure you understand everything, and even checked in with me a few days later to make sure I didnt have any questions about the car. Noe is a great person to deal with when you are buying a car. More

I cannot rate them highly enough! Having no experience of making the purchase of a used vehicle I felt treated like family, but with more respect!! Angelika was absolutely brilliant with my teenage son, even making the purchase of a used vehicle I felt treated like family, but with more respect!! Angelika was absolutely brilliant with my teenage son, even got him to smile( quite a feat). I feel comfortable recommending this sales force to my friends. Great job, thanks so much!! More