Gwinnett Place Nissan

Absolutely Horrible! After my 65 year old mother-in-law traveled 4 hours to purchase a car that we called about beforehand, we got there and the car was not working. So th After my 65 year old mother-in-law traveled 4 hours to purchase a car that we called about beforehand, we got there and the car was not working. So that the trip was not wasted, she decided to look at another car. After deciding on that car and sitting in the dealership for 6 hours we were finally out of there with a 2010 Altima. After having the car for a month, my mother-in-law received a letter in the mail saying that her loan was declined. We've been calling for 3 days trying to get Sales and Finance on the phone to help us resolve this situation but we keep getting sent to voicemail boxes that are full and no one will return our calls. My mother-in-law who is 65 years old is very afraid that she is going to lose her car and very upset but no one at Gwinnett Place Nissan seems to care enough to give us a call back. This has been a very horrible experience and I would not recommend this dealership to anyone. They are very unprofessional with bad business practices and do not value their customers. It's all about the sale and once you're out of the door you can forget about customer service at that point. More

Great Customer Service This dealership made it really easy on me when buying my car. My salesman, Garrison Majors, was fantasting and very patient with me. Great Job Guys!!! This dealership made it really easy on me when buying my car. My salesman, Garrison Majors, was fantasting and very patient with me. Great Job Guys!!! More

Best Customer Service J.J. Fang was an Excellent Salesman. He was honest, genuine and assured we were purchasing the vehicle that we truly wanted. I recommend everyone to a J.J. Fang was an Excellent Salesman. He was honest, genuine and assured we were purchasing the vehicle that we truly wanted. I recommend everyone to ask for J.J. Fang! More

the worst dealership Don't go there, stay away from that dealership and you are not going to lose your time, patience and the most important, your money. Don't go there, stay away from that dealership and you are not going to lose your time, patience and the most important, your money. More

RUN FOR THE HILLS!!!!!! WHERE DO I START....MAYBE I CAN START WITH HOW I HAD TO LISTEN TO THE GENERAL MANAGER(VINCENT SUMPTER) SCREEMING AND CURSING AT HIS STAFF...OR SHOULD WHERE DO I START....MAYBE I CAN START WITH HOW I HAD TO LISTEN TO THE GENERAL MANAGER(VINCENT SUMPTER) SCREEMING AND CURSING AT HIS STAFF...OR SHOULD I START WITH THE LOUD MUSIC THEY PLAYED WITH CURSING AND DEGRADING LYRICS TOWARDS WOMEN...HOW ABOUT I START WITH THE WAY THE SALESMAN CAME OVER WITH A WORKSHEET FULL OF B.S NUMBERS WHICH I WILL MAP OUT FOR OTHER PEOPLE SO YOUR AWARE ABOUT HOW THEY WILL ATTACK YOU.....I DO WANT TO GIVE A SHOUT OUT TO THE SALESMAN THEY FIRED IN FRONT OF CUSTOMERS....... SO I'LL START WITH THE FACT THAT I CALLED IN FOR A VEHICLE DIDNT NEED TO KNOW NUMBERS BECAUSE THIS DEALERSHIP HAS PLAYED GAMES BEFORE WITH PLENTY OF PEOPLE AND BECAUSE THE COMMUNITY IS SMALL PEOPLE TALK......SO ALL I NEEDED TO KNOW IS IF THEY HAD IT...SPOKE TO EBONY IN THEIR INTERNET DEPT SHE WAS ALL THAT WAS GREAT ABOUT THIS PLACE.....CAME IN AND WAS ATTACKED FROM THE MOMENT I DROVE ON THERE LOT......SO SIDE BAR PEOPLE BE PREPARED TO BE STOPPED WHEN YOU ENTER ON THE LOT TO BE ASKED WHY ARE YOU THERE...I TOLD THE GUY I WAS HERE FOR GROCERY SHOPPING AND PULLED AWAY.....THEN HE WALKED OVER TO MY CAR AND WAITED FOR ME TO GET OUT ALL SAD LOOKING..AS IF HE LOST HIS BEST FRIEND AS SOON AS I GOT OUT I SAID NOT TODAY AND NOT WITH YOU...WALKED IN AND MET A DIFFERENT SALES GUY WHO I TOLD WHAT I WANTED HE WENT AND GOT THE CAR WE TEST DROVE AND WENT RIGHT TO THE NUMBER PART...... NOW THIS IS WHERE IT GETS TRICKY AND I AM GOING TO MAP OUT HOW THEY DO IT SO YOU CAN EXPECT THIS.....I WILL TRY TO DIAGRAM HOW THE WORKSHEET WILL LOOK......... PRICE.. DISCOUNT... WARRANTY... GAP... TAX... TAG..FEE... SO WHAT THEY DO IS TRY TO ANGLE IN WARRANTY AND GAP WITHIN THE FIRST TIME THEY SHOW YOU FIGURES...ITS A WAY FOR THEM TO MAKE MORE PROPHET OFF YOU...ALSO THEY CHARGE YOU FOR SOME STUFF CALL ZACTEK WHICH THEY SAID HELPS PROTECT YOUR CAR... THE ANGLE IS FOR YOU TO ONLY NEGOTIATE THE WARRANTY AND GAP AND ZACTEK NOT THE PRICE OF THE CAR...THE MINDSET IS TO KEEP YOU OFF THE PRICE...DENY ALL OF THE EXTRAS AND GET BACK ONTO PRICE WITH THEM KEEP THEM ON THEIR HEELS....NOW THEY HAVE A SYSTEM OF TRYING TO FORCE YOU TO BUY WHICH IS AFTER THE SALESMAN THEY SEND OVER A A.S.M WHICH IS A SMALL VERSION OF A MANAGER...THEN WHEN HE CAN'T GET YOU TO MOVE THEY SEND OVER THE DESK MANAGER...IF HE CAN'T GET YOU THEY SEND OVER A LARGER ROUND GUY WHO STATES HE IS THE GENERAL SALES MANAGER....YOU HAVE TO PAY ATTENTION TO THE SETUP OF COURSE I DID NOT BUY DUE TO THE WAY THEY TRIED TO GET TRICKY WITH THE PRICING AS WELL AS THE WAY THE DEALERSHIP GENERAL MANAGER YELLING AT HIS MANAGERS TELLING THEM THEY WILL ALL GET FIRED IF THEY DON'T SELL MORE CARS...NO CUSTOMER SHOULD EVER HEAR THAT...MY SALESMAN WAS THE ONE THAT TOLD ME THEIR NAMES AND HOW THEY OPERATE HE ALSO WAS OK JUST SAD HE WORKS THERE.....I WOULD RECOMMEND ANOTHER DEALER SUTHERLIN IS OK I GOT MY CAR FROM NALLEY NISSAN THEY HAD THE SAME CAR BUT WAS 2,000.00 LESS AND NO ISSUES IN THEIR DEALERSHIP..... TRUST ME RUN.......I NEVER PUT IN A REVIEW UNTIL NOW...THE STORE IS GOING DOWN AND HAS BEEN FOR THE PAST COUPLE OF YEARS...GWINNETT PLACE NISSAN USED TO BE THE PLACE TO GET A CAR NOW ITS JUST THE PLACE TO GET A BAD DEAL....DROP THE MANAGEMENT STAFF AND START FROM SCRATCH THEY MIGHT HAVE A CHANCE AGAIN. More