Gwinnett Place Nissan

Worst experience ever. Worst experience I have ever had, I went through the whole purchase process only to have them take the car back. I have a 660 credit score and my husb Worst experience I have ever had, I went through the whole purchase process only to have them take the car back. I have a 660 credit score and my husband has a six figure income. I had to fight to get them to give me my down payment back and the keys to my trade in. .....DO NOT USE THIS DEALER.... they pulled my credit 25 times = 25 inquiries making it so I could not get approved any where else. (do to the banks thinking I'm trying to buy more than one car or that I'm trying to commit fraud) I hope this helps someone to not buy a Nissan vehicle. Go to a Honda or a Toyota dealer. Nissan has no governance over they're many dealership which means terrible customer service and them treating people like garbage. Oh and one more added bonus my lawyer is looking into the fact that someone from the dealership had forged a signature on some paperwork so they could deliver the vehicle. I will be contacting the correct authorities and all of the credit bureaus to make sure this dealer is penalized to the fullest extent. This dealer has committed a form of fraud and should be held accountable which I intend to do. Please again beware of this dealer. More

Part 2 of My Review from 12/7/16 First off let me say everything I felt the day I wrote that fist review was true and I still say my sales team I named was great. BUT THE DEALERSHIP I First off let me say everything I felt the day I wrote that fist review was true and I still say my sales team I named was great. BUT THE DEALERSHIP IS ANOTHER ISSUE. The salesman was great (Brandon Calvin) but the rest was all down hill. They paid off my trade in late to the bank it took them over 30 days to pay it off which messed up mine and my husband credit and yes they gave us a letter to mail to the bank to admit fault to fix it, but that was a headache trying to fix all that with the credit bureaus and fix our scores and we was moving into a house to rent so I had to explain to a new landlord why our scores especially mine was so low. just crazy. It dropped it down to 5 something and after it was fixed it went back up to 7 something. Then I had paid for the device on the car where it locates the car if its stolen and no one ever contacted me about that I finally called them and found out I had to bring the car in to get that activated. My car has not let me know I need to go for a oil change yet so I'm gonna call today to set that up because my last lease with them the dash would show when it was due but I'm telling you never again. now I see why they have so many bad reviews on there website. My sons had went there and had a bad experience but I said oh well I had a good experience with them back in 2013 so I'm gonna go back, wow what a mistake I made in that decision. I'm not keeping this car 3 years it will be traded in before that day. I love Nissan vehicles but I will not buy from this location ever again. I see why they have such big turn over now. This is so sad because I always felt this was a good place even over looked what happen to my sons when they went here before me for a car n I was with my youngest son to see he was messed over and still took my dumb self back. They said told you mom. The general manager or no one ever called to apologize or nothing. Just awful to do a repeat customer like that or anyone for that matter..........PS THIS POST COMES JUST 3 MONTHS AFTER MY PURCHASE AND UPDATED FROM MY FIRST POST ON 12/7/16 SO TAKE NOTE OF THAT.... More

Horrible Communication I purchased a vehicle from out of state. I knew the process would take more time since I was not there in person, but I was assured it would be a quic I purchased a vehicle from out of state. I knew the process would take more time since I was not there in person, but I was assured it would be a quick and easy process. The communication was horrible - I was constantly told incorrect information and I would always have to call the dealership for updates. It was very seldom that they would reach out to me. Eventually the vehicle was delivered to me without any temporary tags or paperwork - I had no proof of ownership and had to call multiple times just to get the paperwork sent to me. I had to pay a fee with my local tax office when registering the vehicle because the dealership did not send me the necessary documents within 30 days of the listed date of purchase. In regards to the dealership responses to other reviews on this site, Frank is never available and does not return phone calls. I've called at least 6 times, and left multiple messages - he has never returned my calls. I am satisfied with the vehicle I purchased, but I would not do business with this dealership again. More

Best Dealership Ever!! I have dealt with many dealership over the years and Gwinnett Place Nissan is by far the best of all. Their service department has always been courte I have dealt with many dealership over the years and Gwinnett Place Nissan is by far the best of all. Their service department has always been courteous, friendly, efficient, and very helpful. I have leased 3 Rogues from them through Art Mabry who was extremely friendly and helpful in getting me the best deal on the exact car I wanted. This time I purchased a 2017 Rogue from Arteko Houston and got a fantastic deal thanks to the wonderful guys in the finance department! I'm embarrassed to say I can't remember their names but they got me a deal I couldn't refuse and I credit the sale to them. all in all I HAD AN EXCELLENT expericence!! More

I love this place! Emmanuel was really helpful. I had one of the best customer service experience ever. Me and my dad bought two new cars, and he managed to service us a Emmanuel was really helpful. I had one of the best customer service experience ever. Me and my dad bought two new cars, and he managed to service us at the same time. Wow!! , I would recommend this to anyone ! Go for this dealership. Comfortable and friendly environment. More

Honestly, go to a different Nissan dealership Never sent my pay off check to my old financing company after I traded my car in for more than a month. Ran credit checks after I had already signed a Never sent my pay off check to my old financing company after I traded my car in for more than a month. Ran credit checks after I had already signed a contract and caused my credit to go down. Trying to get in contact with anyone there is exhausting, and almost everyone you deal with on the phone will cut you off, throw you on hold, and forward you to a voicemail. Then no one will call you back. Not worth the hassle, just go to literally any other dealership. More

Great Place to Buy I had a wonderful experience at Gwinnett Place Nissan. Garrison was extremely helpful with getting us a fantastic deal and Jakes helped us the the fin I had a wonderful experience at Gwinnett Place Nissan. Garrison was extremely helpful with getting us a fantastic deal and Jakes helped us the the financing aspect of everything. I will definitely be recommending my friends and family!!! More

Very bad I am very disappointed first of all the salesman He doesn't know what's taking and then his supervisor the worst-case he tried to sale me Somethin I am very disappointed first of all the salesman He doesn't know what's taking and then his supervisor the worst-case he tried to sale me Something that I can't afford when I try to explain to him again and again he talks about the same thing basically he wants me to sign the contract I believe both of them they need more training . More

Horrible Customer Service My experience with Gwinnett Place Nissan on December 31st 2016 was terrible. The first time I went to test drive the vehicle I was introduced to sales My experience with Gwinnett Place Nissan on December 31st 2016 was terrible. The first time I went to test drive the vehicle I was introduced to sales rep Monique Kirby. Monique was not knowledgeable in the 2013 Nissan Altima that I was interested in. During the test drive she could not answer many of the questions I had about the vehicle. When I came back to purchase the vehicle I was again referred to Monique Kirby. Again Monique was not knowledgeable of the vehicle and was not attentive to me as a customer. I was told by the receptionist Amanda that the vehicle I was ready to purchase was available that morning but upon arriving at the dealership Monique told me she was unaware if the vehicake still existed or not and did not know where it was located. Another vehicle of the same make and model was available in the lot but Monique told me she could not find the keys to that vehicle. I waited for two hours while she looked for the keys but could not find them. She then told me that my application would not be submitted until I test drive the vehicle meaning I could not purchase it, which I could not believe. The experience was strictly a waste of time and effort. Monique would say she was going to speak to the manage, Lee, or find the keys or locate someone who would help but would only leave for long periods at a time to speak with other customers or coworkers. I do not feel that Monique and the other members of the Gwinnett place Nissan team were honest and dedicated to assisting me in purchasing this vehicle. I do not recommend purchasing a used vehicle from Gwinnett Place Nissan. More

Happy to lease to you. Government-like bureaucracy returning Dealer sales is a well oiled machine. Courteous and polite. BUT their other departments leave a lot to be desired. Service is lukewarm and the person Dealer sales is a well oiled machine. Courteous and polite. BUT their other departments leave a lot to be desired. Service is lukewarm and the person who handles the lease returns is downright rude. My conversation with him: Me: I'd like to schedule an appointment to return my leased ve-. Nissan: Friday at 1:30PM Me: Is there anything soo- Nissan: *exasperation* Friday at 1:30 Me: I was asking because the last day of my lea- Nissan: You have a 10 day grace period. Me: Friday at 1:30 is fine. Thanks for hearing me out *sarcasm* Maybe he was having a bad day but being very short does not make me feel welcome. I will not be getting my replacement vehicle from them. More