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Gurnee Hyundai

Gurnee, IL

4.8
1,439 Reviews

6251 Grand Avenue

Gurnee, IL

60031

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1,439 Reviews of Gurnee Hyundai

November 26, 2022

Recently purchased a vehicle at Gurnee Hyundai. Najelly and Pasha were great! Thank you for your help!! More

by mlpz0608
Recommend Dealer
Yes
Employees Worked With
Najelly Garibay, Pasha Nazarov
Nov 26, 2022 -

Gurnee Hyundai responded

Thank you for your five-star review. At Gurnee Hyundai, we couldn't be happier knowing that our Sales Team provided you with a great car-buying experience. Congratulations on your new vehicle. If we can be of any further assistance, please reach out to us.

November 26, 2022

I visited this dealership yesterday (Nov 25, 2022) to possibly purchase a used 2016 Kia Soul. What I ended up getting instead was a brand new 2022 Hyundai Elantra because they told me that the monthly pa More

by Peter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pasha Nazarov, Josh Herlo
Nov 26, 2022 -

Gurnee Hyundai responded

Congratulations on your new Hyundai Elantra, Peter! Thank you for taking the time to share your five-star experience with all of us here at Gurnee Hyundai. Our Sales Team will be here to assist should you need any further assistance.

November 23, 2022

MOST OF THE GOOD REVIEWS FAKE-- This dealership will "give" you free mats for your vehicle when you show them proof you gave them a 5 star reviews on 2 different websites---- so they paid for all these More

by jared
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Roger De Vito
Nov 28, 2022 -

Gurnee Hyundai responded

Jared, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Nov 28, 2022 -

jared responded

We have already been into talk at the dealership. The dealership told us they were going to do nothing. And pretty much told us we were having "Buyers Remorse", and that that wasn't a valid reason to re-negociate, or return the vehicle. We were never given or shown a fully itemized statement before purchase- and the first time we saw one was the next day on the thumb drive-- it wasn't until then we fully understood what a mistake we had made. I didn't lie in my review, and from the other reviews just on your Facebook page I can see that this is a standard pattern of appalling sales behavior. The fact that there is a lawsuit filed with the Illinois attorney general (against another car dealership) about the same practice of listing a big number, assumed to be a listing price, at the top of the page and then adding $4k to $6k worth of add ons that the buyer MUST pay for in some tiny type at the bottom of the page. This practice is appalling, and apparently other people think the same thing too. What would make me happy? - delete the cost of the "add ons" on our purchase, and change the way you currently present your cars to the public. I sent you my contact information if you would truly like to continue the conversation.

November 21, 2022

Ahlylah and Andres were so much help in showing us and helping us get our new car! More

by dawn97585
Recommend Dealer
Yes
Employees Worked With
Ahlylah, John Kokkalis, Roger De Vito, Jon Edwards, Javian Perry, Andres Garcia, Leonides Garcia, Billy Carrion, David Zymali, Josh Herlo, Eliamar Soriano Vargas
Nov 22, 2022 -

Gurnee Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gurnee Hyundai, we look forward to having you as one of our valued customers for many more years to come!

November 19, 2022

Andrés y Najelly fueron muy serviciales y amables Nos ayudó a elegir nuestro carros Definitivamente recomiendo obtener sus carros aquí More

by Betty
Recommend Dealer
Yes
Employees Worked With
Najelly, John Kokkalis, Roger De Vito, Brian Ziolko, Jon Edwards, Javian Perry, Andres Garcia, Billy Carrion, David Zymali, Kevin Jovaisas, Josh Herlo
Nov 20, 2022 -

Gurnee Hyundai responded

We're happy our team here at Gurnee Hyundai could provide a nice experience, Betty. Thank you for the positive rating.

November 19, 2022

Anna was very professional and polite. Great experience that will be remembered and keep me coming back!! More

by Fenske90
Recommend Dealer
Yes
Employees Worked With
Leonides Garcia, Anna H.
Nov 21, 2022 -

Gurnee Hyundai responded

Thank you so much for your kind words for Anna, and for taking the time to leave us this wonderful feedback!

November 19, 2022

My service guy was awesome. He was by himself when I got there. Give him a bonus and a raise More

by Morgan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antim Patel
Nov 21, 2022 -

Gurnee Hyundai responded

Morgan, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your service expectations. Thank you again for choosing Gurnee Hyundai, Antim and our team look forward to having you as one of our valued customers for many more years to come!

November 18, 2022

Anna was very friendly and knowledgable. Made us very comfortable buying this vehicle Thank you! More

by Mulakay
Recommend Dealer
Yes
Employees Worked With
Leonides Garcia, Anna H., Billy Carrion
Nov 18, 2022 -

Gurnee Hyundai responded

Thank you so much for choosing Gurnee Hyundai! Congrats on your new purchase, and let us know if we can be of any more assistance!

November 18, 2022

Roger made the buying experience seamless and stress free! I highly recommend him as your salesperson! Top notch and professional! Great buying experience! More

by Ehhamilton3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roger De Vito, Jon Edwards, Leonides Garcia, Billy Carrion, Josh Herlo
Nov 18, 2022 -

Gurnee Hyundai responded

We are very happy to hear that Roger provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 17, 2022

Anna Is very good Sale person nice and friendly. Great experience. Thank you so much More

by Wdowiakp80
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Edwards, Leonides Garcia, Anna H.
Nov 18, 2022 -

Gurnee Hyundai responded

On behalf of Gurnee Hyundai we want to thank you for your 5-star rating. We are so happy to hear about the nice and friendly experience you had with our team. We hope to continue to provide you with this same service in the future.

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