Guntersville Chevrolet

Replacement of car keys I had to replace both of my car keys for my 2015 Impala, I am not sure why they do not last longer than a few years. My experience with parts dept was I had to replace both of my car keys for my 2015 Impala, I am not sure why they do not last longer than a few years. My experience with parts dept was OK. I ordered my keys and paid for them. The person I talked to just said your keys will be in Thurs or Friday. I had to ask about having the keys programmed. When I was called on Monday to say they here, I still had to ask about programming the keys. I was transferred to service to setup an appointment. When complete then I was charged more money for programming. The parts dept needs to tell you about the programming and an extra charge for programming. or refer you to service to explain the process. Some people do know to ask those questions. They would have pickup the keys and tried to use them. A little more customer service would not hurt. More

Great place to buy your next vehicle. Skyler was great, and a real pleasure to deal with. The transaction was smooth, and more importantly, speedy. Thanks guys for no headaches. and a real pleasure to deal with. The transaction was smooth, and more importantly, speedy. Thanks guys for no headaches. More

Great Customer Service I have recently purchased a 2020 blazer. I was working with Tim Howard and he is excellent. Tim went above and beyond to make sure my husband and I go I have recently purchased a 2020 blazer. I was working with Tim Howard and he is excellent. Tim went above and beyond to make sure my husband and I got the treatment we deserved. From staying an hour over to explaining in detail everything we needed to know about the vehicle. More

First off the staff is very friendly but if you want to wait forever to get your oil changed then this is your place there was 2 people ahead of me when I got there and an 1 hour 15 min later there was sti wait forever to get your oil changed then this is your place there was 2 people ahead of me when I got there and an 1 hour 15 min later there was still 2 people in front of me of all the times I’ve gotten my oil changed there very rarely is it not at least 2 hours later before they are done More

Receptive and obliging Although my current vehicle was purchased from the prior dealer, I have continued to make the 35 mile drive to this dealership for all my service need Although my current vehicle was purchased from the prior dealer, I have continued to make the 35 mile drive to this dealership for all my service needs. During the Covid-19 scare, Saturday service was done by internet scheduling only. Missed that fact and made the drive without a thought. Service writer, after short discussion, worked me in without any issues and little wait time. That won't happen often in this day and time. They were very obliging. More

Pleasant Paul Grass was very cordial when we arrived and introduced us to Tim Howard when we returned fro our test drive. Tim was very helpful explaining the o Paul Grass was very cordial when we arrived and introduced us to Tim Howard when we returned fro our test drive. Tim was very helpful explaining the options and how use them. More

Free Oil Change Great service. Very friendly and knowledgeable. Free oil change for teachers was perfect timing for our family. Thank you. Job well done an much appre Great service. Very friendly and knowledgeable. Free oil change for teachers was perfect timing for our family. Thank you. Job well done an much appreciated. More

My routine visit Frederick Roberts was very friendly. He made sure my visit was smooth and efficient. Thanked me and asked me to return for all my vehicle needs. Frederick Roberts was very friendly. He made sure my visit was smooth and efficient. Thanked me and asked me to return for all my vehicle needs. More

They didn’t tell me that the Equinox I bought had issues that they knew about. I would not buy from them again. They sold me a car they knew had issues while I was 16 weeks pregnant and I ended up being alm that they knew about. I would not buy from them again. They sold me a car they knew had issues while I was 16 weeks pregnant and I ended up being almost stranded on the side of the road. More

Great job! Excellent customer service! The sales person,Brent listened to us and was very nice. He and the financing person went above our expectations. We woul Excellent customer service! The sales person,Brent listened to us and was very nice. He and the financing person went above our expectations. We would recommend them to family and friends. More