Gunn Nissan - Service Center

In Sept of 2012 I had contacted Thomas Stephens who was in the internet department. We emailed at the beginning and then finally met him in person at the dealership. During our communications he was a nice in the internet department. We emailed at the beginning and then finally met him in person at the dealership. During our communications he was a nice guy through the emails and an even nicer guy in person. We recently serviced our vehicle at Gunn Nissan this past weekend and we weren't able to get to the service department before they closed. So, when we got there the people at the front said they were not able to help us. I left in disappointment knowing that Monday morning would be hectic picking up my wife's car and then heading to work. I called back to the dealership on Sat and asked to speak to a manager, Thomas answered. He remembered who I was and went back to look for our keys. He asked for a description of the keys and he found them. Thanks to him, our Monday morning was saved and so was our Sat.. Thomas will be leaving that dealership and moving onto another department in the Gunn Group. He will be missed. Thank you Thomas for all your help throughout our dealings with Gunn Nissan. Matt More

I took my titan in for service after seeing a two different leaks and a rattling noise over bumps. These problems were seen from underneath while the truck was on a lift. Took the truck in the first different leaks and a rattling noise over bumps. These problems were seen from underneath while the truck was on a lift. Took the truck in the first time for my concerns. Was told parts had to be ordered so I was to be called when parts arrived. No call after two weeks so I called to check on parts which had arrived. An appointment was made to have all the concerns addressed. Dropped off truck leaks were fixed but not the rattle. Took the truck back and the gave me a solution which didnt sound right. Spoke with service manager Adrian and went for a test drive. He comfirmed my suspicion about 5he false answer on the origins of the rattle. So I made an appointment for another day to drop the truck off. Dropped it off a couple of days later and was placed in a rental. They had the truck six days just to say it needs brakes. I picked it up from gunn and went home. I looked under my truck and to my suprise I have a nissan oil filter on it. I DO NOT USE NISSAN OIL FILTER.I strictly use mobil 1 and Mobil 1 extended performace oil. I addressed the issue and was told my business was not welcome at that dealer anymore. I have had so mich trouble with them. The first solution to the rattle was bushing needing grease, second solution was bushing needing to be replaced, third was a sub frame needing adjustment, fourth was a manifold causing the rattle and the last solution is worn out brake pads in the front. Thats not even the begining. I had a 35,000 mile service done and was charged cabin air filters, which were never installed. I WILL NEVER DO BUSINESS AT GUNN NISSAN EVER AGAIN. NO CUSTOMER SERVICE WHAT SO EVER. More

I called the dealership to find out if my truck was still under warranty. The service writer Jim, was not very helpful. He said he would need my full VIN number. I told him I had it, he then rudely told m under warranty. The service writer Jim, was not very helpful. He said he would need my full VIN number. I told him I had it, he then rudely told me he was just getting back from lunch and was not sure if the computer was booted up. When I showed up for my appointment, all the service writers sat in their offices. I waited for several minutes right in front of them. I had to go knock and then wait for them to fisnish what they were doing. The told me that they were too busy to work on my truck and to make another appointment. They still were not going to order the parts. So I was supposed to make another appointment, wait 2 days for parts and 3 days for repairs. I went to another Nissan dealer in town, they were very friendly and had the repairs done in 6 hours, plus they fixed a recall that was not done. GUNN treated me like and inconvienence and not like a customer. GUNN is right across the road from me but I will drive across town to the other dealer. More

Initially I had to call the dealership 5 times before someone could tell me if the part came in that was ordered for my car. Jerry never called to inform that the part was in. They promised me a rental w someone could tell me if the part came in that was ordered for my car. Jerry never called to inform that the part was in. They promised me a rental while my car was being worked on and then told me I would have to wait til the following day to get the rental. Soooo how am I supposed to get home????? No one tried to rectify anything and they were very nonchalant(sp?) I would not recommend anyone have their car service there or buy a car from them. Dealing with a dealership that doesn't appreciate you as a customer is a nail in the casket for me. I will never go to Gunn Dealership again. More