Guaranty Chevrolet
Santa Ana, CA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
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My husband and I have purchased 3 cars from the dealership in the last 8 years. The most recent purchase was this year, and we have had a few issues with the new car. We brought it in for the first dealership in the last 8 years. The most recent purchase was this year, and we have had a few issues with the new car. We brought it in for the first maintenance and for them to look at an issue, they said it would be a few hours and it ended up being ALL day; I had to call around 5 to see if I could get my car or not; they said yes, the tech ordered a part and they would call me in a day or two to let me know lead time for the part. NEVER got a call, I reached back out 2 weeks later- call wasn't returned for 3 days. Part arrived and I scheduled to bring the car back. I told them I needed the car by the early afternoon, and they said not a problem. I received a vague text about maybe there wasn't an issue with my car around 10:30am I texted back and called twice, and they NEVER answered or retuned my call. I showed up when I needed my car and the keys were on the advisor's desk and her and the tech that "worked" on my car were out to lunch. NO ONE in the service department could tell me what they did or didn't do to my car; not even the Service Manager. He apologized and took my number and said he would call me in about an hour after he talked to them both, Well it's now a week later and still NO CALL. I live sooo close to Selman Chevrolet but have never had a good experience with their sales department in the past 15+ years but have always been happy at Guaranty UNTIL this year. More
From first contact with dealership they were very good with details and pricing. They didn’t push anything and were very easy to deal with which made all round good experience. with details and pricing. They didn’t push anything and were very easy to deal with which made all round good experience. More
I have been purchasing cars from guarantee for about 20 years and have always had a good experience both with the purchase and the service of the vehicles over the last two decades excellent dealership to years and have always had a good experience both with the purchase and the service of the vehicles over the last two decades excellent dealership to work with More
Martin Paz provided exceptional service for our important family purchase. He addressed all concerns, answered all car-related questions, and was very responsive and respectful throughout the process. I will family purchase. He addressed all concerns, answered all car-related questions, and was very responsive and respectful throughout the process. I will be asking for him when we are ready to make an additional purchase. More


