Guaranty Chevrolet

I brought my EV into the Chevy dealership for its first service visit and was initially told that a recall had been identified. I was informed the vehicle would need to stay overnight so they could replace service visit and was initially told that a recall had been identified. I was informed the vehicle would need to stay overnight so they could replace the necessary part, which I agreed to. The next day, I received a call saying they had ordered the wrong part and that my vehicle would not be ready. I was also told that no loaner vehicle was available, which was already an inconvenience. What’s most disappointing is that after waiting two weeks with no updates, I had to call the service department myself to check on the status. During that call, it seemed like the correct part had never even been ordered. Overall, this experience has been frustrating due to the lack of communication, delays, and poor coordination. I expected a higher level of service and accountability, especially for a recall related issue. More

Absolutely love everyone here. Especially Andrew Corona he takes good care of my car. He is also so helpful. He is honest, kind, and friendly. I would refer anyone to see him. Especially Andrew Corona he takes good care of my car. He is also so helpful. He is honest, kind, and friendly. I would refer anyone to see him. More

One of the best dealerships in Orange County. Brian Lax is an excellent salesperson and helps you throughout the entire buying process. Brian Lax is an excellent salesperson and helps you throughout the entire buying process. More

Exceptional service from start to finish. Cameron was friendly, responsive, and professional. He does an incredible job building rapport with his customers right away, which makes the process Cameron was friendly, responsive, and professional. He does an incredible job building rapport with his customers right away, which makes the process so much easier. All of our questions were answered in a timely manner, and our schedule was accommodated so we could make our purchase. The whole experience was fantastic. Thank you, Cameron! More

Great willingness to help customers. Good effort to help educate customers on the vehicle they are buying. Good effort to help educate customers on the vehicle they are buying. More

Great service from a team of true professionals. Service on my truck was completed in time and received a great complimentary wash. This store is my go to for sales, parts and service. Service on my truck was completed in time and received a great complimentary wash. This store is my go to for sales, parts and service. More

Allen was great to work with. We have worked with many salespeople in the past but Allen was by far the best! Not too pushy and great follow through. Thank you, Allen for an overa We have worked with many salespeople in the past but Allen was by far the best! Not too pushy and great follow through. Thank you, Allen for an overall stress-free experience. More

Everyone was so nice and helpful. Jeff Allen and finance department. Thank you very much! Jeff Allen and finance department. Thank you very much! More

Gene Cordova was great to work with. He made the whole process simple and stress free. A true professional at what he does, and took the extra time and stayed late to make sure everyth He made the whole process simple and stress free. A true professional at what he does, and took the extra time and stayed late to make sure everything was perfect with the new car. I can't wait to buy another car again, cause I know I'm going to call Gene first! More

Erika was awsome to work. She was very helpful and sweet. I look forward to working with her in the future. She was very helpful and sweet. I look forward to working with her in the future. More