Group 1 Ford of Southwest Houston

About a week after my brother bought a 2020 Toyota Sienna from this dealership I crawled under the vehicle to install running boards and discovered there was no spare tire. I contacted the salesman Jeremias from this dealership I crawled under the vehicle to install running boards and discovered there was no spare tire. I contacted the salesman Jeremias Rodriguez and after 3 phone calls I was told not having a spare tire was like not having a spare key. I explained that not having a spare tire was a safety hazard and never got a return call to correct the dealer oversite. My brother wound up spending $164 to obtain a spare tire off of ebay. More

I’ve been coming to Group1 Ford in Southwest Houston for a while now, and they never disappoint. This time, Antonio took care of me while getting my Ford Maverick serviced, and he was absolutely fantastic! a while now, and they never disappoint. This time, Antonio took care of me while getting my Ford Maverick serviced, and he was absolutely fantastic! Not only did he make sure I was completely taken care of, but he also brought a great sense of humor to the experience, which made the whole visit enjoyable. Antonio went over everything clearly, kept me updated, and made sure all of my promotions were honored without any hassle. The entire process was super easy, super well-done, and stress-free. If you need your vehicle serviced, go see Antonio at Group1 Ford. Love this place! More

Responsive, friendly on time completion. Kept me apprised of progress of work. Zach was on the job! Kept me apprised of progress of work. Zach was on the job! More

Great service! David Nguyen always takes care of us really well, and inform us of any options for maintenance to keep our vehicle in a good condition. David Nguyen always takes care of us really well, and inform us of any options for maintenance to keep our vehicle in a good condition. More

Enjoyable buying experience. Transparency and low pressure negotiation was actually refreshing. Efficient closing, and great comms. Kudos to Luis, Dexter, Paolo and team. Transparency and low pressure negotiation was actually refreshing. Efficient closing, and great comms. Kudos to Luis, Dexter, Paolo and team. More

Kept informed on status of repairs. David N great to work with each time I am there. David N great to work with each time I am there. More

Quick and friendly service, the guys checked to see if I had a service plan to keep me from having to pay had a service plan to keep me from having to pay More

Good Customer Service, Very Professional and Polite. Great experience Marie Hill was great will recommend Great experience Marie Hill was great will recommend More

This place has always gone beyond my expectations and David at the service center is a gem and an amazing contact. Extremely professional and prompt in what ever needs to be done. Keep up the good work David at the service center is a gem and an amazing contact. Extremely professional and prompt in what ever needs to be done. Keep up the good work More

Lalo was very helpful salesman along with his account manager. We loved the service and our new vehicle. manager. We loved the service and our new vehicle. More