Group 1 Ford of Southwest Houston

Irvin provided excellent customer service as usual. He got me in, set me up, updated me with the findings, and got me taken care of. He got me in, set me up, updated me with the findings, and got me taken care of. More

I had a great experience, Mary Hill helped me out she did awesome she showed me different cars and knew exactly what fit me best. I appreciate her and Pablo for helping me out. awesome she showed me different cars and knew exactly what fit me best. I appreciate her and Pablo for helping me out. More

Antonio the service advisor was great. Service department is great. Love taking my car there Service department is great. Love taking my car there More

All went well. Several items completed while vehicle was there. They stayed in touch with us on time line Several items completed while vehicle was there. They stayed in touch with us on time line More

Zach was very helpful and respectful. Next time I need an oil change or something to fix I will go back Group 1 Ford. Thanks Next time I need an oil change or something to fix I will go back Group 1 Ford. Thanks More

I recently brought my vehicle in for service at Group 1 Ford on Southwest Fwy and worked with Zack in the service department. Fantastic experience from start to finish. I had a mix of warranty repairs and Ford on Southwest Fwy and worked with Zack in the service department. Fantastic experience from start to finish. I had a mix of warranty repairs and some additional nice-to-have fixes done, and Zack made the whole process smooth and stress-free. His communication was excellent — he kept me updated at every step and was always friendly, honest, and straightforward about what needed attention and why. It's obvious he genuinely cares about taking care of customers, not just pushing cars through the shop. This is exactly the kind of service that keeps me coming back to this location. Ask for Zack if you want it done right. More

I recently had an oil change at Group 1 Ford of Southwest Houston, and I had a great experience. The service advisor was very accommodating, professional, and made me feel comfortable throughout the entire p Houston, and I had a great experience. The service advisor was very accommodating, professional, and made me feel comfortable throughout the entire process. I appreciated that there was no pressure or hassle regarding additional services. The staff was friendly, the service was completed in a timely manner, and everything was explained clearly. Overall, it was a positive experience, and I will definitely be returning for future maintenance and service needs. Highly recommended! More

Service Advisor D. Nguyen top notch in keeping me informed on services needed, costs, performance, and checkout. The work needed required more time than expected, but Nguyen top notch in keeping me informed on services needed, costs, performance, and checkout. The work needed required more time than expected, but I was provided courtesy ride home, & picked up the next day when auto was ready and completely checked out. Everything is good!!! More

Always have a great good service, price are reasonable and David is great service personnel. and David is great service personnel. More

Great Service and Fantastic Service Advisor! Eric Gonzalez did great job explaining the process and taking care of my vehicle. I am very pleased with you. Eric Gonzalez did great job explaining the process and taking care of my vehicle. I am very pleased with you. More