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Group 1 Ford of Southwest Houston

Houston, TX

4.7
667 Reviews

6445 Southwest Freeway

Houston, TX

77074

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Showing 667 reviews

July 21, 2026

Unprofessional, unrealistic timing and expectations. The last 3 experiences I had here since group1 took over I will no longer purchase a ford vehicle. More

by Raddsoliz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marcos
Jul 23, 2026 -

Group 1 Ford of Southwest Houston responded

Thank you for taking the time to share your feedback. We sincerely apologize that your recent experiences did not meet your expectations. Providing clear communication, realistic timelines, and professional service are priorities for our team, and we regret that we fell short in these areas during your visit. We understand how frustrating this experience must have been, especially as a returning customer. Your comments regarding communication, service timing, and overall professionalism are concerning and will be reviewed with our team to help prevent similar situations in the future. We value your business and would appreciate the opportunity to learn more about what occurred and see if there is anything we can do to regain your trust. Please contact me directly at your convenience. Daniel Rivera Service Director 281-588-5043 DanielRivera@group1ford.com

July 20, 2026

Excellent service, professional team, fast response, great communication, and outstanding quality. Highly recommend to everyone! More

by waheed.khnn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack
Jul 21, 2026 -

Group 1 Ford of Southwest Houston responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 20, 2026

Erick Gonzalez was terrific as always. Regular maintenance and a small recall was performed flawlessly. I would definitely recommend Erick More

by alexnguyenwfg
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Gonzalez
Jul 21, 2026 -

Group 1 Ford of Southwest Houston responded

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

July 19, 2026

Antonio was great! He kept me informed and he was friendly and empathetic. Will go back when my part comes in More

by collinrray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio
Jul 20, 2026 -

Group 1 Ford of Southwest Houston responded

Hi, we're happy you found Antonio to be so supportive during your experience here at Group 1 Ford of Southwest Houston. Please don't hesitate to reach out if there's anything additional we can do for you.

July 18, 2026

I had an outstanding experience purchasing my 2026 Mustang from Group 1. From the moment I walked in, the process was professional, straightforward, and stress-free. A special thank you goes to Lui More

by Ryanmonk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Nolasco
Jul 20, 2026 -

Group 1 Ford of Southwest Houston responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford of Southwest Houston! Thanks again for the recommendation, and have an amazing day!

July 15, 2026

Very professional team. Clean dealership with a very streamlined approach. Will recommend others to go there. More

by Downrigger50
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Nolasco
Jul 17, 2026 -

Group 1 Ford of Southwest Houston responded

Hello, we are very happy we could provide you with a positive experience! Thanks again for the recommendation, and have an amazing day!

July 13, 2026

Always a pleasant experience. Maintenance always well done. Appreciate the reminders for needed service and easy scheduling either online by call or text More

by Mpug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irvin gonzalez
Jul 15, 2026 -

Group 1 Ford of Southwest Houston responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 12, 2026

They done a wonderful job servicing my vehicle. The staff was catered to my needs. More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Navarro
Jul 14, 2026 -

Group 1 Ford of Southwest Houston responded

Hi Joe, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

July 10, 2026

My service advisor was very helpful. My vehicle was serviced in a timely manner. I was very satisfied with the service. More

by auroramendoza2002us
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nguyen, David
Jul 10, 2026 -

Group 1 Ford of Southwest Houston responded

Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

July 08, 2026

Thank you very much for the vehicle transaction with your company . Have a nice day More

by Quyen dinh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nails
Jul 10, 2026 -

Group 1 Ford of Southwest Houston responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

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