Group 1 Ford of Shreveport

Went to look at some trucks in my 2001 Tundra. Do this to see how the salesman will respond to my old truck that I plan to keep. Sam was out there the minute I drove up. Spent time time with me ta Do this to see how the salesman will respond to my old truck that I plan to keep. Sam was out there the minute I drove up. Spent time time with me talking about the vehicle I was looking for and just getting to know me. I was impressed in that he had no idea if I could afford any of these trucks. Could not have asked for for a better experience buying my new Ford F 150 Tremor. Thank you Sam and Rountree. More

Service writers are really good, and the techs are also top tier, however they always will err on the side of caution leading to sometimes higher repair bills. However, they are NOT scamming, they are actu top tier, however they always will err on the side of caution leading to sometimes higher repair bills. However, they are NOT scamming, they are actually paying attention and noticing things BEFORE they become a bigger problem. I love this dealership. More

Great service department! Stephen's treated us right every time we've needed our trucks serviced.. quick and right the first time Stephen's treated us right every time we've needed our trucks serviced.. quick and right the first time More

Great service and fast will be back for future service James was great and friendly and kept me informed service James was great and friendly and kept me informed More

Prompt greeting upon arriving. Notified of waiting time. Waiting room had tv, coffee, and snack area. Plenty of seating and available wifi service. Car was ready when promised. Notified of waiting time. Waiting room had tv, coffee, and snack area. Plenty of seating and available wifi service. Car was ready when promised. More

Always great service. The staff are very helpful, friendly and knowledgeable. They are the only place I trust with my maintenance needs. The staff are very helpful, friendly and knowledgeable. They are the only place I trust with my maintenance needs. More

James Baker was great in getting my car serviced. He also set me up with ordering new tires . He also set me up with ordering new tires . More

The service department is terrible I the last time I had my vehicle there I had the same problem with service that I had this time. I was told my vehicle would be ready be a certain day several times and th my vehicle there I had the same problem with service that I had this time. I was told my vehicle would be ready be a certain day several times and the day it would be ready changed every time I called them. They had my vehicle for a week and the only updates I got was when I called. Would not recommend at all. I gave the service department another chance and told them I had a bad experience last time. While my truck was there my service advisor either quit or got fired on a Friday and I called Monday to get an update because that was the second pickup date they missed and yet again I was told it would be the next day before it was ready. I finally got in touch with the service manager after leaving to messages asking her to call me. Only after that phone call was I contacted by the service advisor. Every other update I received I had to call and ask for. And he had the nerve to ask me to leave a good review and that he had been communicating with me but that was only after my conversation with the service manager at 12:00pm and he called about 1:30 More

Stephen Martinez, Service Advisor, was great! He was knowledgeable and extremely polite & professional. He checked in with me while I was in the waiting room multiple times. Mr. Martinez explaine He was knowledgeable and extremely polite & professional. He checked in with me while I was in the waiting room multiple times. Mr. Martinez explained my service process and details in an extremely detailed manner. More

Roundtree was able to get my truck in for service promptly and get the job done right. promptly and get the job done right. More