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Group 1 Ford of Rivertown

Columbus, GA

Overview
Reviews
Vehicles
4.8
1,542 Reviews
Call Dealership (706) 653-7420
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1680 Whittlesey Rd

Columbus, GA

31904

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Showing 1,542 reviews

April 15, 2026

The people checking the car in and then taking the payment need to explain what maintenance was done. They need to go over upfront exactly what will be done with your car, what is included in the pri More

by shadevalley3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t have any idea what his name is
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Apr 24, 2026 -

Group 1 Ford of Rivertown responded

Hello, thank you for bringing this matter to our attention. We are constantly striving to improve our process to better communicate with our customers. Your comments are valued, and if you reach out to our service management team, we will happily go over any areas of confusion that we may have unintentionally not clarified. Thank you for being our valued customer, and we look forward to an opportunity to fully regain your confidence. Thank you again and we appreciate your business.   Thank you, Dusty Martin Group 1 Ford of Rivertown - Parts Manager jmartin1@group1auto.com 706-653-7421

April 15, 2026

Service department is always friendly and awesome. Tom McCain is the best!! Thanks for the help and the honesty, it means a lot. More

by anthony.ortega427
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom McCain
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Apr 17, 2026 -

Group 1 Ford of Rivertown responded

Hello, thank you for your kind review; we are happy to pass along your comments to Tom here at Group 1 Ford of Rivertown! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 15, 2026

Great friendly service. I was impressed as this was my first visit. Thank you very much. More

by Ejsims1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Can’t remember sorry
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Apr 17, 2026 -

Group 1 Ford of Rivertown responded

Hello, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 11, 2026

All of the work performed in a timely manner was ready on time! I have never been disappointed with the service on my 2025 Bronco. More

by Sgraham1102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbie and Brittany also Hunter
Report | Print
Apr 13, 2026 -

Group 1 Ford of Rivertown responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 11, 2026

The process of scheduling, drop off and performing the work was seamless on this visit. The primary desired tires were not available and had a three day wait time which required me to buy a more expensive More

by Drum1906
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbie Andujar
Report | Print
Apr 15, 2026 -

Group 1 Ford of Rivertown responded

Thank you for your feedback. We’re glad to hear your visit was seamless overall, though we understand the inconvenience of limited tire availability and needing to choose an alternative. Your comments will be shared with our team as we work to improve options and availability. We hope to better meet your needs on your next visit.

April 09, 2026

The customer representative was professional the whole time and let me know about updates on my truck including additional services through text message which made it convenient for to easily be in contro More

by Christopher Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn
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April 08, 2026

Robbie was very courteous and helpful, The service department did a great job servicing my F250. It was complete in less than 2 hours. More

by pplazas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbie A.
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Apr 11, 2026 -

Group 1 Ford of Rivertown responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Ford of Rivertown. If you have any further questions, please don't hesitate to reach out!

April 07, 2026

This is one of the best dealerships that I ever dealt with. True professionals, from the door to the door More

by pbtowles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Great job
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Apr 07, 2026 -

Group 1 Ford of Rivertown responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

April 06, 2026

Mr. Robbie Andujar& Ms. Jennifer McVay was absolutely wonderful, they gave us the most caring awesome customer service in our distressed time. Much Appreciated. More

by vernie02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbie & Jennifer
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Apr 07, 2026 -

Group 1 Ford of Rivertown responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford of Rivertown! Feel free to reach out to us if you need anything. Have a wonderful day.

April 01, 2026

Rob took care of me and truck exceptionally well. He got all my fixed of which there were 3. More

by Nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob
Report | Print
Apr 05, 2026 -

Group 1 Ford of Rivertown responded

Hi Nick, we're happy to hear you had such a positive experience with our team! Until the next time we meet, take care!

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