Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Group 1 Ford of Rivertown

Columbus, GA

Overview
Reviews
Vehicles
4.8
1,542 Reviews
Call Dealership (706) 653-7420
View Awards

1680 Whittlesey Rd

Columbus, GA

31904

Directions

By Type

Showing 1,542 reviews

May 28, 2026

Took my 2016 Shelby in this morning for an oil change and front end alignment. No complaints... Everything went smoothly and the complimentary cappuccino was off the hook! 😆 More

by Trooper0692
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittney Lawson
Report | Print
May 30, 2026 -

Group 1 Ford of Rivertown responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

May 28, 2026

Everyone was very friendly. Although, I felt 2 1/2 hours for an oil change , with a set appointment time was a bit excessive. More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know.
Report | Print
Jun 04, 2026 -

Group 1 Ford of Rivertown responded

Thank you for your feedback. We’re glad to hear our team was friendly and welcoming throughout your visit. We understand your concern regarding the wait time, especially with a scheduled appointment, and appreciate your patience. We hope to provide a more efficient experience on your next visit.

May 28, 2026

Was a great experience shopping here. They took the time to help me find the right truck and I never felt pressured to buy. More

by Jacob
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
J’lan Carson, Leroy Cutter
Report | Print
May 28, 2026 -

Group 1 Ford of Rivertown responded

Hi Jacob, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

May 26, 2026

I love working with the service team to keep my baby running! Hunter, Tom, Robbie, and McKenzie always take great care of me and the truck. Hunter goes above and beyond to make sure I get helped and it’ More

by Sandy.bates18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom, Hunter
Report | Print
May 29, 2026 -

Group 1 Ford of Rivertown responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford of Rivertown! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 24, 2026

Outstanding service! Very attentive from the moment I arrived to the moment I left. Will come back More

by Marco.j.barrera.16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know the name. Was a man
Report | Print
May 24, 2026 -

Group 1 Ford of Rivertown responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 22, 2026

Every time I have an issue with either my A2016 or 2019 Ford Edge they handlexit very professionally More

by rosswmarshall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Report | Print
May 24, 2026 -

Group 1 Ford of Rivertown responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

May 22, 2026

Great Service, Service Advisor 👍, great job on service 6 Years and counting... Knowledgeable and integrity More

by dlfleming2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom great guy
Report | Print
May 24, 2026 -

Group 1 Ford of Rivertown responded

Hello, we really appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

May 21, 2026

Customer service was Superlative. ..I Was Very Well Taken Care Of..Would Highly Recommend .Donnie, Lacey, the Whole Crew Were Top Notch. More

by mdorsey1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey, Donnie
Report | Print
May 23, 2026 -

Group 1 Ford of Rivertown responded

Hello, we're happy to hear you had such a positive experience with our team! Thanks again for the recommendation, and have an amazing day!

May 18, 2026

I brought my truck to the dealership with no start. Picked up my truck in the A.C not working now this dealership suck. More

by wmiles286
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Invoice#930598
Report | Print
May 22, 2026 -

Group 1 Ford of Rivertown responded

We're sorry to hear about your experience and understand how frustrating it is to have an A/C concern following your visit. When your vehicle was here, we addressed the no-start condition and identified that the A/C system required an evac and recharge, which was recommended at the time. We did not perform any repairs that would have caused the A/C issue, and the system components were verified during your visit. That said, we want to make this right and would be glad to take another look at the vehicle. Please reach out to us directly so we can assist further. L.T. Gulley General Manager - Group 1 Ford of Rivertown E. lgulley@group1auto.com

May 17, 2026

The folks at Rivertown Ford are friendly ,caring and prompt. I was so impressed with the fair price for my service. I recommend dealing with Rivertown More

by jdiblasi052250
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Girl at center who wrote my service reason
Report | Print
May 22, 2026 -

Group 1 Ford of Rivertown responded

Hi, thank you so much for your positive comments about Group 1 Ford of Rivertown! Thanks again for the recommendation, and have an amazing day!

1
...
3
4
5
...
155