Groove Subaru

I have never had a worse experience with a business in Colorado than I did with Groove Subaru in Englewood, and I feel like other people need to know what they're actually walking into before they bring t Colorado than I did with Groove Subaru in Englewood, and I feel like other people need to know what they're actually walking into before they bring their car here. There was zero transparency upfront about how long service would take. My car sat with them for three days before they even diagnosed what was wrong with it, and during that entire time I was paying out of pocket for a rental car because nobody gave me any kind of realistic timeline or heads up. I'm a pediatric home health clinician, so my car isn't just a convenience for me, it's how I get to the kids on my caseload, and three days of unexplained delays and rental fees is not a small thing when your job depends on being mobile. On top of that, the staff were rude, and when I tried to get in touch with the manager about it I asked an employee directly for his contact information and never heard back from anyone. When I finally did get Tim, the manager, on the phone this morning, I was expecting an apology for how his team had treated me, and instead he basically turned it into a "he said she said" situation and told me that what he'd heard on his end wasn't good, like I was the one who needed to explain myself. No apology, no accountability, nothing. I left that conversation more frustrated than when I started it. This was genuinely the worst personal experience I've had with a business here, and I plan on spending the rest of my time in Colorado telling people to steer clear of Groove Subaru and think twice about Subaru as a brand after this. More

Scheduled an appointment per Subaru of America for a warranty concern because the vehicle was originally purchased from Groove. Arrived on time to my appointment @7:30am and spoke with Juan. I wasn’t warranty concern because the vehicle was originally purchased from Groove. Arrived on time to my appointment @7:30am and spoke with Juan. I wasn’t even checked into the system before being told they didn’t need my claim number and what I was there for would not be covered under warranty even though SOA instructed me to make the appointment for an inspection of my concern. I was given nothing to show I was there and the total time was less than 5 minutes. My drive each way was over 30 minutes. I received a call a few hours later asking if I was showing up to my appointment. Their poor communication and overall handling of this situation is disappointing regardless of the outcome. More

My experience was unlike any other I’ve had at previous dealerships. It was professional yet friendly and the team went above and beyond for me. What is usually a daunting, stressful experience, was turned dealerships. It was professional yet friendly and the team went above and beyond for me. What is usually a daunting, stressful experience, was turned into something quite the opposite— I never felt pressured or confused. There has been a significant amount of outreach since my purchase to ensure I’m a satisfied customer, which is very comforting as well. More

Shady and slimy! Our daughter is in college- got in a terrible accident- we had to replace her car- after weeks of looking we decided to work with Groove. We had a De Our daughter is in college- got in a terrible accident- we had to replace her car- after weeks of looking we decided to work with Groove. We had a Dessert Khaki Crosstrek presented to us - we agreed on it with them. We were ready to buy Saturday following talks Friday 3-6. The car wasn’t even listed yet! They told us it needed some repairs so it wouldn’t be ready until later the following week, but they would let us know! Our daughter is in Laramie and needed a ride to Denver to get the car- we explained we needed to coordinate and to let us know when it was ready and we would be there! They told us Monday- when they checked in with us it was in the recon and detailing and they would let us know when it was ready. Today, Tuesday 3-10 we called- to check in - as our daughter was able to get a ride Thursday to see if the car would be ready by then- THEY SOLD IT! Out from under us! Then the jerk who runs the store had the nerve to ask us if we wanted to buy another car from them- xxxx no! We are a Subaru family and will be letting corporate know about the terrible customer service this dealership has. What a slimy and shady dealership! Avoid if you can we all know Denver had many other options! Integrity is something the salesman at this place do not have. More

The quality of a business is rooted in how they respond to feedback; but it also stems from how they do business in the first place. The Groove Subaru team showed me its shortcomings - in communication, f to feedback; but it also stems from how they do business in the first place. The Groove Subaru team showed me its shortcomings - in communication, follow through, and quality of care - but this team also demonstrated that it can show up when addressing a customer's disappointment. What began as a ruined day became a lesson learned, and a reflection on the process of buying a car. I appreciate the nuance of a deal that didn't work out, the details that may get lost in the shuffle, and I can begin to respect an establishment that tries to course-correct after being rude and short-sighted. I felt overlooked and unappreciated in my recent interactions with this business, but this business is willing to close the gaps and try to make it right. You have lots of options when you're buying a car. What matters in the end (especially with Subaru) is the care that is given along the way. We didn't end up buying a car at Groove. But you might. If you do, if they have what you're looking for, give them a shot. They'll do their best to get you a good deal and to deliver a good experience. More

This is the second time I get a car from Groove Subaru, & I will definitely keep coming back. Great customer service & great deals. Dru Larson was incredibly helpful! I will definitely keep coming back. Great customer service & great deals. Dru Larson was incredibly helpful! More

Dru was very nice and professional through the entire experience. I really appreciate all their help. experience. I really appreciate all their help. More

Good stuff where stuff happens idk 15 words is crazy to do the review done do the review done More

They took great care of both myself, as well as my car! The people here are all lovely, and the quality of the service they provided was top notch! The people here are all lovely, and the quality of the service they provided was top notch! More