Greenway Ford - Service Center

Fraud, criminals, liars. I inherited my late Father's 2014 Ford Fusion, only has 6000 or so miles. I personally have only owned it for 2 years. I went in to have some recalls I inherited my late Father's 2014 Ford Fusion, only has 6000 or so miles. I personally have only owned it for 2 years. I went in to have some recalls done and they offered a oil/filters/fluids special so I later agreed to go ahead and have that done while I was there. I realized later they only did one recall and didn't realize they caused an oil leak. The oil change/oil filter change was done May 11, 2018 and by July I realized the oil was leaking because I had to charge the battery and it idled long enough in the driveway to cause a massive oil puddle. I had driven downtown and it was a family member that noticed the massive oil puddle left due to me idling the car charging the batter for an hour at a time. When I got home I noticed the oil, wiped some up and immediately checked the oil level. Bone dry, so apparently it had been leaking ever since they did the oil filter change and the puddle became noticeable in the driveway because I had idled the car for so long pumping oil out of the leaking gasket or filter. It had never leaked prior to them doing the oil/filter change. I called them and told them the situation, they said put some oil in it and bring it in tomorrow. The next morning I almost called a tow truck but had bought 5 quarts of synthetic oil and just put in about 3 quarts and checked the level, it was now reading within minimum level. I had moved the car back to reveal the puddle the night before and now there was a smaller new puddle in front of it where the car say overnight indicating the leak again. So I tossed the remaining oil/can and funnel in the back of the car and took off to Dick Smith Ford dealership. I arrived slightly ahead of time 6:50AM or so. I parked the car in the service entrance and shut it off and asked for the manager. They got the service manager and being angry I pretty much read him the riot act, he didn't like being talked to like that but I told him I didn't care, fix the car it's been leaking oil all over the city and I demanded all diagnostics possible to determine possible engine damage and I wanted copies of readings/results/invoice of work done via warranty or otherwise. Then I just went to the waiting area. After 20-30 minutes they called me to the service area, they told me they replaced a leaking gasket and tightened a loose oil filter as well as ran a compression test and it passed. I asked for invoice and documentation of findings. They told me their computers were down, refusing to give me documentation. I asked them about going ahead and doing the seatbelt recall and once again he claimed their computers were down and went to get a founder with past service invoices, mine I guess. He said I should come back later to do the recall and told me he'd call me later after the 'computers were up'. So they refused to give me documentation of the work done to my car and claimed they ran a compression test. The next day I ran the car and noticed it idled rougher. Prior to this incident it idled so smooth you could hardly tell the engine was running. When slow revved to 2500rpm I now noticed engine shake where it had none before. I called the dealership and asked to talk to the manager, since they told me he wasn't there the prior day of my visit. This is where it become even more fraudulent, reaching blatant fraud level. He claimed they got a code indicating there was just low oil, no leak... as if there was no leak and just low oil, AFTER I ADDED OIL to the empty engine after it leaked all over my driveway. Then he bounced me over to Kirk the service manager that ushered me out without documentation due to 'our computers are down' BS. He now told me he never said they did a compression test! when HE HAD at least twice. He mocked me, even chuckled and I said "you think this is a joke" he replied back in contemptuous slander against me, basically calling me a liar. He said he never said they did a compression test, he never told me my car passed the compression test when he had. So in short basically the reason the refused me documentation was to revise the reality of their damage to my car, their ineptitude in successfully changing my oil, oil filters and topping off my fluids. Instead they caused a leak, initially stating they fixed the gasket, tightened the leaking filter and ran a compression test, they refused to give me documentation so they could lie about the entire incident so they wouldn't be liable for the damage they caused to my car. The car still has about half a year left on the 5 year warranty. As far as I'm concerned they have broken the law, committing fraud on multiple levels. I've filed a complaint with the Attorney General of Missouri and will file with BBB and other dealership review websites. I plan on going to another diagnostic service station to do the compression test and get result. To add insult to fraud I went ahead an scheduled a compression test for the following Monday at the Ford Dealership, only to receive a call from 'Kirk' the service goon telling me his dealership manager told me not to bother coming in lol, unbelievable, so they even refused me the right to have diagnostic testing done at all. They claimed they did a compression test, then said no they hadn't, then I schedule one myself and they refuse me the right to have one done. Could anybody think this isn't FRAUD? More

Bad service department. Review is based on service only. Drove my 2017 Ford Fusion Energi here to get it checked out. Had to have the windows down the whole way. I just go Review is based on service only. Drove my 2017 Ford Fusion Energi here to get it checked out. Had to have the windows down the whole way. I just go this thing a couple months ago and only has 24k miles on it. Had it plugged in yesterday and the battery in the trunk started smelling. Googled this and it sounds like it’s hydrogen sulfide, extremely toxic. Moved the car out of the garage and found of puddle of liquid under the trunk. Told all of this to the guy in the service department and they “[couldn’t] look at it until next week”. I can’t imagine how you can have a customer in your shop to do warranty work and you can’t look at something that could cause imminent death. Took it to thoroughbred, they are looking at it now and getting me in a rental. More

Can't get in there for service I bought the 100,000 mile ford service plan when I bought my new F-150 there. Called recently to get an oil change. Said I couldn't schedule one. The I bought the 100,000 mile ford service plan when I bought my new F-150 there. Called recently to get an oil change. Said I couldn't schedule one. They changed to first come, first serve. So I stopped in on a Saturday morning after that.,,they said they were all booked up. I had to go to a different dealership to get the work done. The next time I needed work done, I called them early Saturday morning to stop in. Now they say they are all booked up and I need an appointment. Their waiting room is old an outdated with no electric outlets for a phone or iPad. I will go to different Ford Dealership to get service on my truck and will purchase my next truck somewhere else. More

The staff is customer focus and exceeds your expectations! Their prices are great with never a hidden surprise. I love these guys and you will too! expectations! Their prices are great with never a hidden surprise. I love these guys and you will too! More

I have been a customer at Dick Smith Ford for over 20 years. I have always had a pleasant experience in both Sales and Service. years. I have always had a pleasant experience in both Sales and Service. More

I called at 11:00 and talked to Chad. I asked if there were any sales going on for tires. He told me about the Goodyears for a $70 rebate. He also said if I used my Ford card, there was another $70 rebate were any sales going on for tires. He told me about the Goodyears for a $70 rebate. He also said if I used my Ford card, there was another $70 rebate, total $140. That made the tires $290. I said wow and can I get them done today, he responded 2pm. I got there and was out by 3:30. Well done Sir, well done. More

The staff at the service center always listen. They don't try to sell u something you don't need. They stand behind their work. I won't take my cars anywhere else. don't try to sell u something you don't need. They stand behind their work. I won't take my cars anywhere else. More

great place to go.. i was very impressed with them...i would highly tell everyone about the experience.......they had a great selection and I really enjoyed my visit there...it is so important to trust th would highly tell everyone about the experience.......they had a great selection and I really enjoyed my visit there...it is so important to trust the dealership and i felt they earned my trust... More