Greenway FIAT Alfa Romeo of East Orlando

Brought my Alfa Stelvio Quad for an oil change at 1130am. It was supposed to be ready at 1pm. I was supposed to have one free oil change because this was the first but it didn’t show up on the system. The se It was supposed to be ready at 1pm. I was supposed to have one free oil change because this was the first but it didn’t show up on the system. The service advisor Casey said he would reach out to Alfa to figure it out. 2 hours later I arrive back to pick up the car and he tells me he could not get hold of Alfa and they haven’t started the oil change yet. xxx!!! My car has been sitting for two hours while I’ve been waiting. At this point I was so angry. Why wait two hours to tell me this? Why not call me and let me know. The manager comes over and apologizes and gets them working on my car and says give them 15mins to complete this! It took them another hour to finish! That’s three hours of my valuable time for an oil change! The manager gives me a card with the next oil change free. What he should have done was go and fill my gas tank up as well as a courtesy! I’m still very very annoyed with the service I received!!! More

My Alfa advisor Casey was Amazing he is one of the greatest give him a raise! greatest give him a raise! More

Worst dealership. Scheduled an appointment about a month in advance for brake replacement, got a quote, got confirmation for the appointment. Went thr on appointmen Scheduled an appointment about a month in advance for brake replacement, got a quote, got confirmation for the appointment. Went thr on appointment day(travelled abt 150 miles) and received a quote substantially a higher price and i was told "i dont know whom did you talk over the phone, and ohh we dont have the part today". Basically travelled 300 miles to visit the dealership, like i have nothing else to do. DO NOT GO TO THIS PLACE". Wont give even a single star. Alfa of Central florida is far better choice. More

It’s always crap when something is up with the vehicle but it helps when the dealership is on your side. Casey, one of the Alfa reps when out of his way to help me out and I can’t thank him enough but it helps when the dealership is on your side. Casey, one of the Alfa reps when out of his way to help me out and I can’t thank him enough More

Racketeering? From my recent experience, I can only liken the dealership service I received to underhanded tactics resembling organized crime or extortion. Whil From my recent experience, I can only liken the dealership service I received to underhanded tactics resembling organized crime or extortion. While I lack the legal acumen to definitively label their practices as such, my encounter felt eerily close. I'll set the scene: my car, well within its warranty period, breaks down due to a small plastic button malfunctioning. A trivial issue one would assume, considering the car had only seen 18,000 miles. But what unfolded was a very surreal nightmare, Instead of covering it and fixing it, they tried to scam me into paying 1335, thinking they had me against a rock and a hard place. They wouldnt even do me the courtesy of lifting the panels to release the tension and allow the vehicle to be removed from park so it could be driven. Let me outline my experience for clarity: I made a service appointment, explaining the problem in detail. The representative showed little empathy, informing me that I had to tow my car to their location. They use an outsourced call center as the first point of contact for customers. Blech!! By the end of the day, they had not made any progress on the car, only leaving a message inquiring about the problem - a problem I'd already described. The following day, my attempts to contact them were met with the phone ringing and ringing and ringing.. When they finally called, it wasn't to deliver good news, but to demand $1,335 for the repair of the tiny button. They claimed the breakage was due to "outside influences," because I 'touch it every day'. I inquired whether it was only designed to go 18000 miles. They held on to the 'it's not a manufacturer's defect' line. This saga spiraled to the point of semantics. Let's be real though, none of their claims made any sense and it was so obvious what was happening, I immediately disengaged. Reading through my warranty, it appeared the issue should be covered. Upon contacting Alfa Romeo's headquarters, they confirmed my suspicion, explaining "outside influences" referred to situations such as spills or foreign objects causing damage. Given the immaculate condition of my interior, this was highly improbable. In a desperate move, I brought the issue to a friend who's acquainted with the dealership's General Manager, George and thinks highly of him. However, George was more bothered about my public complaint rather than rectifying the issue, showing a clear disregard for customer satisfaction. Disheartened, I turned to Alfa Romeo Roadside who promptly moved my car to a different, more worthy dealership. Alfa Romeo of Central Florida resolved the issue in a day, proving the stark contrast in service quality. They were accommodating and also provided a fair trade-in value for my car. I had been planning to trade in my car and was dealing with a wonderful sales representative, Carmen. Unfortunately, due to this, I could NEVER set foot in that place again. As it turned out, Alfa Romeo of Central Florida was actually closer to me. I never drove my 2020 Gulia again after it being fixed. However, with the unparalleled service from Alfa Romeo of Central Florida, I upgraded to a 2023 model in Rosso Red!! I initially thought my dream of continuing to drive an Alfa Romeo was thwarted by the grim experience at Greenway. (Clearly, I couldnt ever be at their mercy again). However, with the commendable service from the Alfa Romeo corporate and the Maitland dealership, I look forward to more years of driving my beloved Alfa Romeo Brand More

They were speedy, clean, professional, outstanding, amazing, most friendly people I have ever met, awesome amazing, most friendly people I have ever met, awesome More

On a scale of 1 to 10 ten being the best. ..overall I would give them a 4. ..overall I would give them a 4. More

Worst customer service ever I had to have my Alfa Romeo towed on Sunday took 1 week to fix battery Nobody ever answers phone only left messages for receptionist even w/ service personnel’s personal phone s towed on Sunday took 1 week to fix battery Nobody ever answers phone only left messages for receptionist even w/ service personnel’s personal phone so delayed response just for me to ask “when can I get my car, was promise 3x on Thursday PM,Friday then promise Saturday by manager but of course never call despite multiple calls from me so I took it upon myself to pick up my car was told Monday I said NEVER ironically they release my car that Saturday.that place need a better system, I understand people are busy is it so hard to answer messages, text, emails?I the paying customer is busy too have to work and need my car. More

Absolutely an amazing dealership. Both the sales ladies we worked with were amazing. This is the second vehicle we have bought there and will never look anywhere else. Both the sales ladies we worked with were amazing. This is the second vehicle we have bought there and will never look anywhere else. More

Many problems with service center. Keep having to bring back car. They tell me they have the parts then after booking appointment and sitting there for hour or two to tell me they dont Keep having to bring back car. They tell me they have the parts then after booking appointment and sitting there for hour or two to tell me they dont have the part. But try and sell other recommend service. This has happened 3 times for one problem then 2 times for another problem. They say one thing and change it later. One time I was told front alignment was off I said maybe later. Next time brought in I was told alignment was good. I had not done any front end alignment. So I guess it fixed itself. Glad I did not pay for it when they told me it was off the first time. More