Gray-Daniels Ford

Customer Service is great! They were able to find & repair the problem i was having with my car. They were able to find & repair the problem i was having with my car. More

Great staff very professional I left for lunch and comeback to sign the paperwork didn’t take more that 20 minutes! comeback to sign the paperwork didn’t take more that 20 minutes! More

Good communication! Friendly service. Worked me on on short notice and got me out quickly Friendly service. Worked me on on short notice and got me out quickly More

Phenomenal Cliff and his team are always looking out for me. I have bought about 20 cars from Gray Daniels me. I have bought about 20 cars from Gray Daniels More

She never updated me or told me what was going on with my car until I called a bunch of times, never got back to me about a loaner car which left me sharing a vehicle with my husband for over a week and we b car until I called a bunch of times, never got back to me about a loaner car which left me sharing a vehicle with my husband for over a week and we both work, She couldn't tell me what all my warranty covered, charged me for oil change and regular service until I said something because all of my regular maintenance is covered, and she told me I would pay $1000 plus dollars when my warranty and premium coverage brought it down to $600 some odd dollars. I have always had a great experience with service here, but with her 'taking care of me' made me not want to come back unless I absolutely have to. She does not do customer service at all. She gives Gray Daniels a bad rep More

Great service quick timing punctual work I will come back again and tell others Amen ?? again and tell others Amen ?? More

The best around. Not only made an issue right, but picked my vehicle up from work to complete the job and dropped it back off. Not only made an issue right, but picked my vehicle up from work to complete the job and dropped it back off. More

The oil and filter change and tire rotation went on OK, but for the 2nd time did not check the 'Engine Fault Service Now' alert. When asked if everythinng looked OK was told yes, but later did noticed that but for the 2nd time did not check the 'Engine Fault Service Now' alert. When asked if everythinng looked OK was told yes, but later did noticed that the coolant fluid tank was not topped off as reported, and other issues I could have been warned about, such as failing sparkplugs and apparent power train and water pump issues. I have been dealing with Gray-Daniels for 9 years for all service done to my car, but this time around, maybe because it was on a Friday, they did not go through as thoroughly as before. More

Great customer service. I would recommend the dealership to my friends and family. The dealership was accommodating. I would recommend the dealership to my friends and family. The dealership was accommodating. More

My experience with the service department was great. I would like to personally thank Shane Mitchell for keeping me informed of the trouble shooting the issue with my pickup and the technician who perfo I would like to personally thank Shane Mitchell for keeping me informed of the trouble shooting the issue with my pickup and the technician who performed the repairs More