Gray-Daniels Ford

Johnathan was extremely helpful throughout the process. He kept me informed on the status of my truck regularly. This has been the best experience I’ve had with any automobile service department yet. He kept me informed on the status of my truck regularly. This has been the best experience I’ve had with any automobile service department yet. More

I like the professional staff the time I wasn’t long corresponding was very own point and I would recommend salesman Taylor, Neil to anybody corresponding was very own point and I would recommend salesman Taylor, Neil to anybody More

I came in, by my 8:45 appointment for 3 safety recalls. I was told it would be a couple of days to complete the recalls. After 4 days l called, because I never heard from anyone about the progress. 2 recal I was told it would be a couple of days to complete the recalls. After 4 days l called, because I never heard from anyone about the progress. 2 recalls got done, but the third recall (backup camera) was not done, because I had already repaired it myself with aftermarket parts before the recall was even published. I informed Michael upfront that I had already replaced the camera with a non-OEM camera and that I would like the recall completed in order to get an OEM camera. A shop foreman said they could not replace the camera under the recall because it was found to be working and there were no fault codes. It was working because I had already replaced the camera myself and I told them up front. I was not pleased by the lack of communication, the amount of time required to perform the work, and the fact that the camera recall was not performed. More

Helpful, gracious and informative. I'f I remember your face AND name then you are special. I'f I remember your face AND name then you are special. More

Good Pleasant Outstanding Top notch Rick was great to work with and help me greatly work with and help me greatly More

Everyone was very friendly and happy to help. They did very well with explaining everything and making sure my concerns were heard and attended to. The people who delivered the car were very kind They did very well with explaining everything and making sure my concerns were heard and attended to. The people who delivered the car were very kind and the car was cleaned! More

The individuals at Gray Daniels were friendly, courteous and were good communicators They returned my calls in a timely manner and made sure I was happy with my experience and were good communicators They returned my calls in a timely manner and made sure I was happy with my experience More

I have had a great relationship with Gray Daniel Ford better than where I bought my truck from better than where I bought my truck from More

I had service on my Lincoln. Arthur Brown was my service rep and handled everything smoothly. Communication was excellent. Arthur Brown was my service rep and handled everything smoothly. Communication was excellent. More

Overall a great experience ordering a 2026 Expedition. Michael is very professional and very knowledgeable of the vehicles at Gray Daniels Ford. He answered all my questions, returned phone calls promptl Michael is very professional and very knowledgeable of the vehicles at Gray Daniels Ford. He answered all my questions, returned phone calls promptly, and a pleasure to do business with. More