Gray-Daniels Ford

Great, quality patient service. Did not feel rushed or overwhelmed to purchase, made it a smooth process and was open with all my options. Did not feel rushed or overwhelmed to purchase, made it a smooth process and was open with all my options. More

Everyone at dealership was nice and easy to do business with. Would recommend them and be a return customer. with. Would recommend them and be a return customer. More

Friendly knowledgeable and efficient She was very nice and friendly and was very knowledgeable and answered all my questions and my service date was completed in a timely and efficient manner. Everyone is and friendly and was very knowledgeable and answered all my questions and my service date was completed in a timely and efficient manner. Everyone is great. More

Quick and efficient Helped find other issues. Got scheduled for next appointment. Great experience Excellent Got scheduled for next appointment. Great experience Excellent More

Very easy to make an appointment. Sent a reminder and was on time. Will use this service again Sent a reminder and was on time. Will use this service again More

Bought my vehicle in December (5 yrs ago) in which the salesman was very eager to help with my decision on which vehicle to buy and also purchased the maintenance plan. I was very happy with the service d salesman was very eager to help with my decision on which vehicle to buy and also purchased the maintenance plan. I was very happy with the service department until small issues started to happen. A light came on & of course I had no clue what it was. I called & made appointment, was told it was just a fuse & it was replaced. Couple of days later it came back on so I called again spoke with Shane told him what was going on and I need to bring it up there and leave it for them to truly fix but they couldn’t get me a loner. My last service visit I had scheduled an appointment for maintenance visit. The app was scheduled for 2:30 or 2:45 & arrived 15 minutes early. I waited inside & advised the service sales lady ( can’t remember her name) where I’d be when my car was ready. Noticed people saying see you tomorrow, looked up noticed it was right at 6 ) closing time). Walked to service department ask about my car being ready (saying I hope they didn’t forget about it) me and sales lady both saying this and then the look on her face—it was never checked in to be worked on. Livid as she was the one that checked me in. Went and spoke to the sales manager, and he told her to let me know that they would do the work free of charge and to bring it back in the morning or they could come to me. The apartments I’m living in does not allow that so I said I’ll bring it first thing in the morning at 7 o’clock and I was there at 7 o’clock. Advised I am waiting in the service department lounge this time. I was using my points for the maintenance on my car so I wasn’t being charged at all. Explained to the sales lady I was using my points so I wasn’t paying out-of-pocket. What else could they do for me? I ask about a tire she went and spoke to her manager came back out, said that that would not be feasible as I only had 200 and something points and I would be responsible for the difference in payment. I wish I could have done that but at the time I was not able to pay 200 and something dollars. Advise the sales lady again just do not use my points. I’m keeping them & do the maintenance on them and I’m out. All in all is very frustrating that it goes from a simple maintenance appointment to have to take your car back in because of the service department. I bought my last two vehicles from Gray Daniels Ford as they were both new. I loved the Ford vehicles and that’s all I have driven in the past 30 years. The vehicles are beautifully designed with incredible safety features that I needed for my children. Will I take my vehicle to the service department again? The answer is yes the first couple of years were never an issue with my car and I’m sure that in time things work out for the best. I hated this happened, like I said I was very frustrated with everyone in the service department, including Trey but not every company is perfect nor every sales person is perfect. Things are gonna happen. Would I recommend Ford Dealership & Service Dept, yes absolutely! More

Outstanding service! Clean and safe environment friendly customer service! Communicate what was needed to be replaced well! Clean and safe environment friendly customer service! Communicate what was needed to be replaced well! More

They were fast, efficient, and very professional. I would recommend Ford vehicles and Service to anyone I would recommend Ford vehicles and Service to anyone More

Excellent customer service and great work. All service advisors seem to be hardworking and extremely professional. All service advisors seem to be hardworking and extremely professional. More

Nice caring people. Seem to be knowledgeable of each and every part of car, a lot of electronics to care for these days. Seem to be knowledgeable of each and every part of car, a lot of electronics to care for these days. More