Gray-Daniels Ford

I purchased my car from a sister location in June 2025, I was sold a vehicle with a service plan and a misfire. I have put about 5000 miles on the car and now can't drive to a gas station without a misfire a was sold a vehicle with a service plan and a misfire. I have put about 5000 miles on the car and now can't drive to a gas station without a misfire and was told the car has a bunch of after market parts causing issues and the service plan won't cover it. Your company either intentionally or negligently sold me a car with major electrical and mechanical issues. I brought my FORD into a Ford dealership, who after 10 weeks could not figure out what's wrong with it. Now my wife doesn't have a safe vehicle to drive or transport my children and I have thousands of dollars tied into it. I'm sure both your service department and the sales floor at Toyota have had a great laugh about it screwed this customer. More

It was great! I was kept informed and service was fast. My vehicle was taken care of. I was kept informed and service was fast. My vehicle was taken care of. More

Josh was a very good salesman and handle business very well and professional easy to deal with well and professional easy to deal with More

Friendly and professional. They made sure that we were comfortable and they kept me updated on the status of my vehicle. They made sure that we were comfortable and they kept me updated on the status of my vehicle. More

Very friendly and helpful Ryan was very professional, friendly and helpful! We appreciate the time he spend with us fining our family a vehicle! Thanks!! friendly and helpful! We appreciate the time he spend with us fining our family a vehicle! Thanks!! More

Unable to check the status of my vehicle without speaking with a sales rep. Unable to source an oil sensor for a mass produced truck within a timely manner with a sales rep. Unable to source an oil sensor for a mass produced truck within a timely manner More

They just can’t get it together. We have not had one good visit. We will drive out of town going forward because the service manager has lied to us the last two visits. Trey Decell w We have not had one good visit. We will drive out of town going forward because the service manager has lied to us the last two visits. Trey Decell will lie to your face with a smile. More

Always a pleasure and excellent customer service and support from everyone there! Gray Daniel's ford Lincoln is the very best and been a loyal customer for over 40 years! support from everyone there! Gray Daniel's ford Lincoln is the very best and been a loyal customer for over 40 years! More

I dropped my car off for recalls specifically, and since they were going to have it for a week I asked they do the 150k maintenance. They didn't mention that the recall was paused by ford. Didn't tell me an they were going to have it for a week I asked they do the 150k maintenance. They didn't mention that the recall was paused by ford. Didn't tell me anything about it. I had to ask why my seatbelt was still broken and not retracting. That was when I was informed they didn't do the recall but couldn't tell me why. I had to call ford to ask. Not happy to spend 1700 bucks and the main reason I dropped it off was to fix the seatbelt. Currently have a seat that can't be used by my kids and we have captains chairs in the middle. Creating an issue with storage and seating all around. More

They are always ready to help. answers all my questions. Explains everything they need to do. answers all my questions. Explains everything they need to do. More