Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Grappone Mazda
Concord, NH
144 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Filter Reviews By Type
Showing 144 reviews
June 21, 2011
Bought a Mazda CX-9 in June 2011. Outstanding Bought a Mazda CX-9 in June 2011. Outstanding communication prior to my visit with Jenny and the internet sales group - they were candid and respon Bought a Mazda CX-9 in June 2011. Outstanding communication prior to my visit with Jenny and the internet sales group - they were candid and responsive to my questions, and made scheduling my purchase visit easy. Great experience with Brian in the sales group - he was honest, knowledgeable, friendly and easy to work with. Nice dealership experience as well - great selection, highly competitive prices, and friendly employees. What more could you ask for? Highly recommended!! More
by davidlsachs
Employees Worked With
Brian Duncan, Jenny MacKenzie
October 20, 2010
I had a wonderful experience at this car dealership! I went in with a 1999 Mazda Protege to trade in and was a little nervous abotu buying my first new car. I worked with Dacre Bush and he was so great w went in with a 1999 Mazda Protege to trade in and was a little nervous abotu buying my first new car. I worked with Dacre Bush and he was so great with me. He explained all my options, made me feel very at ease, and I dodn't feel pressured at all. I would reccomend anyone to this famiyl friendly dealership More
by CaseyStrick
Employees Worked With
Dacre Bush
August 16, 2010
I Went in looking for a car for my daughter. I Was seriously "upside down" on my trade so some money needed to be "buried" within the deal. Earlier, I had been to another maker's dealership and was m seriously "upside down" on my trade so some money needed to be "buried" within the deal. Earlier, I had been to another maker's dealership and was made an offer on a car but wanted a Mazda 3 snd not this brand car. At Grappone, after picking out a Mazda 3 and having the trade appraised Lee went to and returned from the sales manager's Office and said there was NO WAY they could make a deal without a large down payment. He had no offers, no sugggestions and no ideas on how we could get the Mazda my daughter wanted, Lee said it was "impossible". Lee's suggestion was to rush back to the other Dealership and get that car because "they must have made a mistake". Lee continued that there was simply NO WAY a deal of ANY kind could be made, ever and he was "sorry" he could not help. At that point I walked outside and left my wife and daughter inside the Dealership because they had another question regarding the possibility of getting a mazda 3. Both came out a few minutes later shaking their heads. Both said they felt that they were simply "dismissed" by Lee. My wife and daughter felt Grappone Mazda was not interested in spending another second of their time more time with them. I was quite surprised at being treated this way considering my wife and I have bought/leased two Toyotas from Grappone, just helped my Daughter in Law to be in getting a Camry from Grappone Toyota, one Scion and Two Mazdas in the past from Grappone. So much for customer loyalty. ANYWAY, on Saturday I went to WERNER MAZDA and after spending alot of time with us, THEIR sales staff worked out a superb deal. I traded my daughter's c make ar and put no money down, I simply signed and drove off their lot with the 2010 Mazda 3 of my daughter's dreams (and a monthly payment just $25 more than I wanted to pay); a deal that Lee at Grappone said could not happen. Maybe it was just a case of one dealer wanting to make a HUGE profit versus another Dealer willing to make a NICE profit and move a 2010 off his lot. Who knows!!! Anyway, after buying/leasing/being part of a sale for 6 vehicles from Grappone, there will NEVER be a 7th. More
by wolfmann601
Employees Worked With
Lee (spelled incorrectly)
May 28, 2010
From the moment I stepped onto the lot, Dacre was a gentleman. He was also very helpful in finding the right car for me. I provided him with some challenges such as a recent bankruptcy. He and the fin gentleman. He was also very helpful in finding the right car for me. I provided him with some challenges such as a recent bankruptcy. He and the finance dept. were able to work it all out. I LOVE MY CAR!!!! I would not hesitate to recommend your dealership to my friends. I am looking forward to many happy years in my new (used) Mazda 6! :) More
by Jan Locke
Employees Worked With
Dacre Bush
