Grappone Honda

The staff at Grappone take very good care of me and my car, from the service consultant to the mechanic to the customer service ladies. They are very considerate of my time and always have my car ready e car, from the service consultant to the mechanic to the customer service ladies. They are very considerate of my time and always have my car ready earlier than requested. I am confident that the car is safe and reliable because they check everything each time I bring it in. I appreciate their honesty if they find something that needs repair with the car and never feel they are trying to take advantage. Their caring, friendly manner make it a pleasure to do business with them. More

Grappone Honda has been a great asset for us to maintain our car in optimal condition. We were told that we could expect 30-35 mpg, so far we average 40 mpg and the car has 65,000 miles. Considering the c our car in optimal condition. We were told that we could expect 30-35 mpg, so far we average 40 mpg and the car has 65,000 miles. Considering the cost of gasoline it has been a great asset to us to have a Honda Civic and to have had the experience of having Grappone as a service provider. The employees are ALWAYS professional, personable and responsive to our requests. I would truly (and I do) recommend them to any Honda owner. More

My last visit was for an inspection sticker. However; as a fairly new owner of a Honda Civic, I have had to bring our car in for a 60,000 mile service. Although the cost was fairly high, I feel that the s a fairly new owner of a Honda Civic, I have had to bring our car in for a 60,000 mile service. Although the cost was fairly high, I feel that the services rendered for 60,000 miles was excellent and provided us with a well updated and maintained vehicle. The service managers that we have delt with have always presented themselves professionally and personable. The atmosphere is always cheerfull and the ladies that processed my bill were also personable and professional. It did make my wife and myself feel as though we were valued customers. Now, we will not bring the car to any other shop for maintenance and any necessary repairs it may require in the future. We are both very happy with the service and personnel at Grappone. Don't change a thing. Thank you, John & Joanne Mulcay. More

My last visit was for an inspection sticker. However; as a fairly new owner of a Honda Civic, I have had to bring our car in for a 60,000 mile service. Although the cost was fairly high, I feel that the s a fairly new owner of a Honda Civic, I have had to bring our car in for a 60,000 mile service. Although the cost was fairly high, I feel that the services rendered for 60,000 miles was excellent and provided us with a well updated and maintained vehicle. The service managers that we have delt with have always presented themselves professionally and personable. The atmosphere is always cheerfull and the ladies that processed my bill were also personable and professional. It did make my wife and myself feel as though we were valued customers. Now, we will not bring the car to any other shop for maintenance and any necessary repairs it may require in the future. We are both very happy with the service and personnel at Grappone. Don't change a thing. Thank you, John & Joanne Mulcay. More

Service appointments are easy to make online or by phone. The drop off is indoors in a large clean drive through bay with the service advisors right there behind a glassed in office space. The advisor meets The drop off is indoors in a large clean drive through bay with the service advisors right there behind a glassed in office space. The advisor meets you promptly at your car and reviews the planned service , pick up time and the anticipated expense.If there are any changes the advisor calls. Rides are provided to and from the dealership for free. Pick up and cashier transactions are efficient and easy.At check out there is a comprehensive list of not just what was done but all the things that were checked and verified. The fees appear reasonable,fair and competitive. I've also noted very little turnover in staffing, an indicator they not only treat the customer well but they are well treated themselves. The "Grappone Advantage" program provides free tires(exactly the same tires that came on the vehicle originally) which is a huge savings.I have not dealt with any business that matches their customer service or does a better job of instilling trust and confidence. I bought my vehicle there without any hassle and highly recommend the dealership to friends Lastly the dealership is very active in the community and very generous with their support. More

I appreciated that my vehicle was serviced promptly and completed before the promised time frame. i also liked the fact that there was a computer I could use to check my emails and go on the internet. I completed before the promised time frame. i also liked the fact that there was a computer I could use to check my emails and go on the internet. I also liked the fack that the restroom was clean. More

When I arrived, I was greeted immediately by Wayne. He noticed that I had five punches on my "Oil Change" key tag. He said, "Looks like this one is on us." I waited in the customer lounge and while I w noticed that I had five punches on my "Oil Change" key tag. He said, "Looks like this one is on us." I waited in the customer lounge and while I waited, I took advantage of the on-line computer to check my emai. My car was ready in about 30 minutes with no other problems noted. Wayne went reviewed with me, the service that had been performed. I signed and checkout. More

Lena was very patient with my indecision about what kind of car I wanted, and suffered cheerfully in the pouring rain with me as we checked out vehicles. She asked many questions about my life style and dri of car I wanted, and suffered cheerfully in the pouring rain with me as we checked out vehicles. She asked many questions about my life style and driving tendencies in order to better serve me. We drove several cars and she took me on a route that was similar to my type of driving-bumpy, dirt roads, and hilly. She encouraged me to take the car home overnight to get a better feel for it. She was again patient when I wanted to wait for family to come check the car out before actually buying it. Once I decided to make the purchase she was efficient and professional. We discovered we had a common interest and spoke about our horses as we drove! As for the good rating for the vehicle-I hadn't done much research comparing the price of the car I bought against other similar cars, so I am not sure how good a deal I got. The ONLY negative aspect of purchasing the car-and no fault of Lena's- was the very poor job the detailers did cleaning and prepping the car for purchase. They did not lift the mats to vacume, they did not even open the center console that opens to hold cups-it was filled with crumbs and sticky coffee(?) spills, the dash was dirty, the seats had spots on them. I spent several hours Saturday (4.10.10)after I got home with the car cleaning it. This part of the experience was very disappointing, and thus explains the overall rating of "good" not great. More

I have been very pleased with Grappone Honda service and sales. I just had an emergency where I had a flat tire. Service got my car right in and repaired the tire as well as balanced them in under two hou sales. I just had an emergency where I had a flat tire. Service got my car right in and repaired the tire as well as balanced them in under two hours since I had a previous commitment and needed my car. More

Always waited on as soon as I drive in the garage. Service men friendly. Waiting time is good with nice waiting area. Could use some better magazines like People, Good housekeeping, etc. Coffee is als Service men friendly. Waiting time is good with nice waiting area. Could use some better magazines like People, Good housekeeping, etc. Coffee is also very good! Nice checkout lady too. Have been very satisfied with overall experiance each time I have been in for service. Hoping to get my new tires next time (25000 + miles) More