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Gordie Boucher Ford Lincoln of West Bend

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.7
2,273 Reviews
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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3021 W Washington St

West Bend, WI

53095

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Showing 2,273 reviews

February 01, 2023

Always quality service, service rep Angie is wonderful, and customer service rep Dirk is always willing to get me home and pick me up when my truck is ready. More

by REDWINGFREDDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dirk , Angie Heyse
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Feb 02, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Freddy, Thank you for choosing Gordie Boucher Ford Lincoln of West Bend. Your feedback and rating mean a lot to us. We're glad Angie and Dirk were able to help, and we hope to see you again!

Feb 02, 2023 -

REDWINGFREDDY responded

Thanks for everything - you guys/gals at Gordie Boucher Ford/Lincoln in West Bend, WI are the best!

February 01, 2023

People were friendly and responsive, but we had a number of paperwork challenges and issues with an out of state purchase and title. I am not certain it was handled properly. More

by KELLY.JAGELSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan, Zeke Heyse
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Feb 02, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Kelly, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Joe Hohmann, Service Manager 262-338-3379

January 30, 2023

Fast, friendly and knowledgeable. Good experience. Will make my regular oil change location. Thank you More

by Courtney.esqueda17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
Report | Print
Jan 31, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Courtney, Thank you for taking the time to share your service feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again.

January 30, 2023

I received terrific service! My car unexpectedly needed new tires, and they were installed in a timely manner. More

by RONAJONAS04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name
Report | Print
Jan 31, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford Lincoln of West Bend, we look forward to having you as one of our valued customers for many more years to come!

January 28, 2023

Blake was awesome to work with. The whole experience was great. I highly recommend this dealership and Blake Verken as a salesperson. Zeke in financing was great as well. More

by lwilderman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blake Verken
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Jan 29, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Blake delivered such a great experience!

January 28, 2023

I specifically requested an oil change when I called to request service, and on the envelope at the late night key drop off, it was not completed. My rear windshield wiper was recommended to be replaced, More

by BECKERANNE77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Zieja
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Hohmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind calling Joe Hohmann, Service Manager, at 262-338-3379 so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

January 28, 2023

Monica helped me out with a bad battery in my 2017 Ford Escape. This center got me in same day! More

by tylerrdavenport
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Hohmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica , Angie Heyse
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Jan 29, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your business and this review, Tyler. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 27, 2023

They did a lot of work on the truck and they figured it out and I'm really satisfied. Thank you More

by ONEOLDCRANK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angie Heyse, Kayla Bell
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Jan 29, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 27, 2023

I had a noise coming seemingly from the front but it seemed to be more from the drive train rather than the from engine. Trying to explain what a noise sounds like can be difficult but she asked me seve More

by wama77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
Report | Print
Jan 29, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback. We're so glad that Angie and the team were able to help! We appreciate your business and look forward to seeing you again.

January 26, 2023

The dealership is clean and organized. Nice sitting area with all the necessities. Service was quick and work done was communicated effectively. More

by tadams09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can’t remember
Report | Print
Jan 27, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford Lincoln of West Bend, we look forward to having you as one of our valued customers for many more years to come!

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