Gordie Boucher Ford Lincoln of West Bend

Gordie Boucher ford I had some complications but in the end they solved the issue and it is a decent place to but a car good location in west bend I had some complications but in the end they solved the issue and it is a decent place to but a car good location in west bend More

Lack of Customer Service and Accountability I've had the same reoccurring issue with my 2017 Ford Escape for a year and a half. Inside door panel keeps coming apart. 7 times for the same issue a I've had the same reoccurring issue with my 2017 Ford Escape for a year and a half. Inside door panel keeps coming apart. 7 times for the same issue and it never gets permanently resolved. Now the issue is happening on the other side and service claims it's cracked and needs to be approved by Ford or it's on my dime. The door would not even open when I brought it in and was most likely done by the tech that forced the door open. I've reached out to the GM Chris Flynn several times and he always assures me everything will get taken care of. The service manager was supposed to be there at my last appointment but was no where to be found when I got there. This dealership is run by people who have no clue what customer service is and how to follow through on promises. Stay away! More

Awesome experience! Last night my wife and I purchased a 2004 Grand Cherokee from Boucher Ford and we were extremely happy with the sales process. In and out with our veh Last night my wife and I purchased a 2004 Grand Cherokee from Boucher Ford and we were extremely happy with the sales process. In and out with our vehicle in just under 3 hours. Chris Flynn, Paul Zwick, Rebecca Minor, and John Z. were fun and easy to work with! We’re absolutely going back again in 3 years once the Bronco comes out! Thanks again for Jeep guys! More

Great expexperience Corey Weathers was a pleasure to deal with. Very knowledgeable in sales and tended to my needs financially. Kept in touch with me when different truck Corey Weathers was a pleasure to deal with. Very knowledgeable in sales and tended to my needs financially. Kept in touch with me when different trucks came on the lot. More

Ford Escape Worked with Andrew Conner they didn't have the exact car we were looking for but he was able to bring one up from a different dealership. Andrew was v Worked with Andrew Conner they didn't have the exact car we were looking for but he was able to bring one up from a different dealership. Andrew was very helpful. More

First experience My wife and I had never been to the dealership before we purchased our vehicle. However, they treated us as if we had been there a 100 times before. T My wife and I had never been to the dealership before we purchased our vehicle. However, they treated us as if we had been there a 100 times before. They gave me a great trade in value for my old truck and help us with the purchase of our new truck. Would definitely go back. More

Went in to look at a mustang Went in to ask for help to test drive a mustang ,I met Eugene Sanchez, he was a pleasure to work with.we discussed different down payments on vehicle Went in to ask for help to test drive a mustang ,I met Eugene Sanchez, he was a pleasure to work with.we discussed different down payments on vehicle ,he assisted me with all my questions.he introduced me to young lady finance and the rest all went smooth ,was a good experience for me.i bought the mustang and I just love it ,thanks Eugene for following me home with car,for I had to drive my truck home .. More

Gteg is Awesome! !! We were looking for a truck with an 8 foot bed. Greg showed us the Ford F150. He was calm, informative, and we sensed that he really cared about us, We were looking for a truck with an 8 foot bed. Greg showed us the Ford F150. He was calm, informative, and we sensed that he really cared about us, our needs, concerns. Greg really went the extra mile, ... 10 miles! Even though we went back and forth he was always willing to go to bat for us and help us get to where we needed to be. Greg is extremely personable and a pleasure to work with! More

Service above and beyond by Kim Gonzales, Service Advisor Kim Gonzales, Service Advisor, went above and beyond my expectations when I had a problem with my backup camera failing to function at times. Whenev Kim Gonzales, Service Advisor, went above and beyond my expectations when I had a problem with my backup camera failing to function at times. Whenever I bought my 2015 Lincoln Mkc into Service Department the camera was functioning and service technicians couldn't find anything wrong with it. Kim initiated a follow up call to me a few weeks after I had the camera checked for the third time. I told her it continued to quit working intermittently, usually when I needed it the most, which was a frustration for me. She then ordered a new camera and called to let me know that it would be in and scheduled a service appointment for the next week. It is so nice to have the new camera working. Kim took the initiative in ordering the camera for my car without my having to ask to have it replaced. I am 200% satisfied thanks to Kim!! More

Good experience Was looking for a special configuration and Ben found it, went and got it the next day . Provided a great experience and a good price. Was looking for a special configuration and Ben found it, went and got it the next day . Provided a great experience and a good price. More