Gordie Boucher Ford Lincoln of West Bend

The service department at Gordie Boucher Ford in West Bend, WI has always been top notch in my book. I've had no bad experiences ever. The way the check-in works so quickly and seamlessly is especially c Bend, WI has always been top notch in my book. I've had no bad experiences ever. The way the check-in works so quickly and seamlessly is especially commendable. More

The service at Gordie Bucher Ford Lincoln is always top of the line. Service staff is always helpful and the work gets done efficiently and thoroughly. of the line. Service staff is always helpful and the work gets done efficiently and thoroughly. More

Everyone there is very friendly and easy to work with. They also try to accommodate you as much as is possible. They do their best to take care of you. They also try to accommodate you as much as is possible. They do their best to take care of you. More

Great experience and help in the process I had a great experience working with John Montag for finding and purchasing a new Transit Cargo van. These have become hard to find with the roll-ou I had a great experience working with John Montag for finding and purchasing a new Transit Cargo van. These have become hard to find with the roll-out of the new AWD option, and John worked hard for me to locate and made the process as quick and easy as possible. No BS, efficient and professional. More

A couple of things:I had to shift my service appt date A couple of things: I had to shift my service appt date in order to get a loaner car and that loaner availability was removed when I got to my appt a A couple of things: I had to shift my service appt date in order to get a loaner car and that loaner availability was removed when I got to my appt and so I had to wait without even being asked if that was ok with me. Had I known that was going to happen, I could have made my appt for a more convenient day for me as I had other things scheduled to do that day which is why I asked for the loaner in the first place. I still don't understand why I didn't get the loaner upon request. At another dealership I have used in the past I never have a problem with this. The other issue was I am over 20K miles and according to my service manual I was to have my cabin air filter changed. I asked to have this done when I made the appt, but it was not done as part of my service appt according to my paperwork. These are the details the dealership should be paying attention to. Otherwise why bother coming in for regular service? Finally, I do not like the new system of how the multi-point inspection is reported out - it told me absolutely nothing about what specifically was done or where my vehicle is at - my fluid levels, wiper blades, battery, tire wear, brake wear, or other systems/components, etc. The usual vehicle report card (which I like and find VERY helpful when used) was attached but totally blank! Why bother? I take the time to bring my car in to have these things checked and reported out on (communicated) so I know where my vehicle is at going forward - what I need to watch, save for, etc. The dealership I have used in the past is very good at verbally going over everything with me and reporting out on paper exactly where my vehicle is at, and not just sending me to the payment counter. Some guy did that with me on Thursday, not Kim. While prompt service is also important (in/out), haste makes waste, and therefore, to me, customer service is most important. I think most customers want to know what was done with their vehicle, what to watch for, etc. I had been having good service, but was disappointed this time around. More

The whole experience went smooth. John/Tom had the vehicle I was interested in cleaned and moved and ready for use to check out. Alan checked with Wayne and got us the best price possible. Keith had vehicle I was interested in cleaned and moved and ready for use to check out. Alan checked with Wayne and got us the best price possible. Keith had all the paperwork ready. Zeke had the car ready to go for pickup. More

Great guy to work with very fast and friendly. Conversed with him on other things than our car payments. It was a joy! Richard is our second time buying sales guy and he is a great guy to work with. Listene with him on other things than our car payments. It was a joy! Richard is our second time buying sales guy and he is a great guy to work with. Listened to what we wanted and gave great options. Highly recommend More

Get it done As always fast in and out service.they always inform you on what the service is and what is involved.do not get this type of service at gm dealer As always fast in and out service.they always inform you on what the service is and what is involved.do not get this type of service at gm dealer More

Overall good experience Santo our salesman, was very friendly and went out of his way to help us find the car we were looking for. He answered our questions and made us feel Santo our salesman, was very friendly and went out of his way to help us find the car we were looking for. He answered our questions and made us feel comfortable. More

Everyone was very nice and accomodating. I enjoyed just chatting about different cars with my salesman, Zeke while we waited for the paperwork to be finished and ready to sign. Even though the dealership i chatting about different cars with my salesman, Zeke while we waited for the paperwork to be finished and ready to sign. Even though the dealership is an hour and a half from where I live, I'd happily go there again in the future for another car purchase. More