Gordie Boucher Ford Lincoln of West Bend

In November of 2019 we purchased a 2012 GMC Acadia from Gordie Boucher Ford. after delivery of the car we discovered there were several things that had not been fixed that the window sticker that had been Gordie Boucher Ford. after delivery of the car we discovered there were several things that had not been fixed that the window sticker that had been placed on the car said we're fine and we're okay. Boucher fixed many of the problems but it came down to the heater air conditioner unit on the vehicle and they couldn't find a reason for the problem. he was sent to another dealership to find a fix and came back with the same problem. Today I got it independent mechanic to look at the vehicle and he was able to find out the reason why things were not working by simply looking at the codes on the computer. He is fixed one of the problems but there's another cold that comes up again in it he will be fixing that on Thursday. I feel that Gordie Boucher service department did not go deep enough into the vehicle to find out what was wrong and if they did to go in deep enough in the computer to find out what was wrong then they decided they were not going to spend any more money on it and kept telling me telling me that they would look at it when it got to be 60 degrees when the air conditioners would work properly. This vehicle came from their Janesville store and was serviced and checked out there. West Bend dealer did not go over it again and make sure that the initial inspection was correct. I feel wrong in that I've been let down the street and told things that I have since found were not true I do not know who was at fault I just know that the overall the dealership is now going to cost me a good deal of money in in order to fix the car. More

Recall Friendly and helpful. They got me in right away and the service was done ahead of schedule. Sales discussion was open and honest, they way it should Friendly and helpful. They got me in right away and the service was done ahead of schedule. Sales discussion was open and honest, they way it should be. Refreshing! More

As always, good service, friendly staff and clean areas to wait in. I felt there were enough small areas that people could be in during this covid time that made you feel like you weren’t too close to othe to wait in. I felt there were enough small areas that people could be in during this covid time that made you feel like you weren’t too close to other people. More

Gordie Boucher of West Bend has a friendly and courteous staff. They are always willing to help in anyway possible to assure overall customer satisfaction. staff. They are always willing to help in anyway possible to assure overall customer satisfaction. More

A very positive experience I needed a new vehicle and was impressed with the ford dealership website. When I called and told them my old car was in bobs auto shop and I needed a I needed a new vehicle and was impressed with the ford dealership website. When I called and told them my old car was in bobs auto shop and I needed a ride, Scott Feller came and picked me up in the car I saw online. Scott listened to what I wanted in a car and showed me a 2019 echo sport that I ended up purchasing that day as I fell in love with it's size, shape and features. I went with Ford's financing with zero interest for 84 months and drove off that day in my dream car. I am very happy with all the staff who made the car buying experience an easy process. A big thank you to all at Gordie Boucher dealership. More

They made the whole experience of buying our 2nd vehicle from them a very quick and easy process. They even offered us the best trade in value for our used truck that we could find. from them a very quick and easy process. They even offered us the best trade in value for our used truck that we could find. More

Warranty repair Scheduled appointment online went well hope to do business there again. Barbara Sauer did a wonderful job making me feel comfortable that my vehicle w Scheduled appointment online went well hope to do business there again. Barbara Sauer did a wonderful job making me feel comfortable that my vehicle was clean and sanitized to prevent any possibility of covid19...Great Job Barb! More

Fast Service My car had an oil leak and Boucher ordered the parts, repaired the leak, and completed the job in the time frame stated. They took extra precautions t My car had an oil leak and Boucher ordered the parts, repaired the leak, and completed the job in the time frame stated. They took extra precautions to sanitize the car because of COVID-19. More

oil change/inspection Nice ,friendly customer service done in a timely manner. I will definitely return in the future.. They took extra precautions with the virus that has Nice ,friendly customer service done in a timely manner. I will definitely return in the future.. They took extra precautions with the virus that has hit us. Thank you. More

Service The service of the vehicle was good, but they never leave the displays and settings where they found them. They should also recycle there own plastic. The service of the vehicle was good, but they never leave the displays and settings where they found them. They should also recycle there own plastic. More