Good Chevrolet

Have all work done before buying I had purchased my 2015 Jeep Wrangler JKU (4 door) from Good Chev back in March, 2017, my seller was Jordan Stammen. The Jeep was leaking water in fro I had purchased my 2015 Jeep Wrangler JKU (4 door) from Good Chev back in March, 2017, my seller was Jordan Stammen. The Jeep was leaking water in from the rear gate, and upon purchasing the Jeep; There was a “Good Chev - WE OWE YOU” contract that stated all work that needed to be done on the Jeep, to include replacing all the door seals, top seals, and rear gate. The jeep was left there for a week right after buying the Jeep so repairs could be done, and nothing was fixed, I then finally took possession of the Jeep (after a week). I called and talked to the used sales manager at that time explained everything and what needed to be done. Doug (used sales manager, and Jeremy – prior used sales manager) agreed and my Jeep was to be brought up for another week (3/10 – 3/17) for repairs. I was told by Jordan that everything was done and completed. When I picked up the Jeep the rear gate was not leaking anymore but water was still coming in on the passenger side, and all the seals were still not replaced. I have been in contact with Good Chev, mostly with Jordan to get these issues resolved but they / Jordan told me directly that nothing else could be done for me and to stop trying to get free stuff from them, and if I wanted it fixed I would have to pay just like everyone else. They are still refusing to do the work that was in the contract when Jeep was brought in for oil change as of 3 July 2017. I checked my paperwork after the oil change and they had put 0-20 conventional in my jeep as per GM specs, not as to MOPAR specs. I was very disappointed after having an appointment and waiting a hour and ten mins for my oil change. 7/12/17 *UPDATE. After I had posted this review, and file a report with the BBB, and Attorney Generals office I received a call from, Mike Jay in the service department who inquired as to what was needed to be ordered as for the seals for the Jeep. The Jeep was dropped off on the morning of 7/13, Michael J, had called me periodically with updates while my Jeep was there to inform me that the seals were replaced and mainly that my Jeep was not leaking, and to change the oil to 5-20. I just picked my Jeep up this morning from Michael Jay and everything was finally done as stated in the contract. I do not know who the actual manager over this operation is, but there should be no reason a tech is apologizing for a sales guy and sales managers wrong doing. FINAL UPDATE:****** NOV 11, 2017 We have finally hit the rainy season, and I have noticed that the Jeep driver side door jamb (top & bottom) had some water on them. I originally thought it was from me getting inside and out of the jeep. The carpet under the driver seat and carpet around it is wet. Michael Jay told me when I picked up my jeep that if I had any problems with it to give him a call, and to also change the rating I gave Good Chev. I adjusted the rating to fit the work and customer service. On NOV 13, 2017 I called Good Chev and Talked to Mike Jay again, he said he would get with the sales department about the leak and let me know. Shortly after he called and “ you are more than welcome to take you jeep anywhere to get repaired, but we wont do it”. So my final verdict is, The JEEP is still leaking, as when I bought it…. Nothing was fixed. I would recommend you go to any other dealer and pay a little more for something that is indeed not going to be half way fixed and you have to pay to get it fixed. I will NOT give Good Chev another chance to earn my business or any of my friends and family. I will indeed warn them about what they have to offer. I wish I could give 0 stars because there is no reason I should have to fight or argue with a sales rep as to what is in black and white in the contract for 4 + months. If these problems were taken care of back in March when the Jeep was purchased they would have had 5 stars. More

a very pleasant dealership to work with The purchasing process was very fast and all sales people we spoke with were very nice. The lobby had a great play area for kids to wait while purchas The purchasing process was very fast and all sales people we spoke with were very nice. The lobby had a great play area for kids to wait while purchasing new vehicle More

Excellent all around The website pricing is transparent and accurate, I got a great price for a Malibu Premier, and Johnny and Teddy (and others) were friendly, profession The website pricing is transparent and accurate, I got a great price for a Malibu Premier, and Johnny and Teddy (and others) were friendly, professional, and thorough. I don't like the process of buying a car, but it could not have been easier with them. And my daughter and I love the Premier. I highly recommend Good Chevrolet. More

It was enjoyable I had a very good experience, like always! I'm a repeat costumer. I will continue to come to good Chevrolet as long as they keep it pleasurable I had a very good experience, like always! I'm a repeat costumer. I will continue to come to good Chevrolet as long as they keep it pleasurable More

Friendly people and a smooth experience The salesperson was not pushy and made it a nice experience. Definitely would refer friends or family to this dealership. We had gone to another Chevy The salesperson was not pushy and made it a nice experience. Definitely would refer friends or family to this dealership. We had gone to another Chevy dealership and they seemed unorganized. Good Chevrolet is great. More

Customer satisfaction Charley and Johhny are very customer oriented. Charley was very helpful at finding the truck that I wanted and Johnny was very efficient at completin Charley and Johhny are very customer oriented. Charley was very helpful at finding the truck that I wanted and Johnny was very efficient at completing the purchasing process. They were both friendly and good at listening to the customer's needs. I am very satisfied with their efforts and with the price that Good Chevrolet was able to offer on a very low mileage used truck. There was no need for haggling over the price, because I had already compared prices and I knew these were excellent prices. More

Extremely Pleased I'm very happy with my experience at Good Chevrolet as it was quick and easy. I'd visited other chevy dealers in Puyallup and Sumner but Good had the I'm very happy with my experience at Good Chevrolet as it was quick and easy. I'd visited other chevy dealers in Puyallup and Sumner but Good had the only color I liked at the best price. I was also able to trade out of my Equinox for a fair value while still getting the best deal in town. Definitely will be back. More

Very happy! I came to this dealership last minute to look at a car I was interested in. Johhny Lim helped me right away, as well as Jeff Fechner. I highly recomme I came to this dealership last minute to look at a car I was interested in. Johhny Lim helped me right away, as well as Jeff Fechner. I highly recommend both of them!! Thank you guys for helping me with my purchase of my beautiful car! More

Great purchase That was the best deal I could find and they even give me free oil changes for lifetime. Thank you for my new Malibu. I love it. That was the best deal I could find and they even give me free oil changes for lifetime. Thank you for my new Malibu. I love it. More

Awesome deal on an Awesome Camaro! Bryan and Zach are awesome! They had the Camaro cleaned, ready and pulled up for me when I arrived at the dealership. Super nice guys who got me a phe Bryan and Zach are awesome! They had the Camaro cleaned, ready and pulled up for me when I arrived at the dealership. Super nice guys who got me a phenomenal interest rate! Thanks guys! Will buy all my cars from you two! More