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Glenbrook Dodge Chrysler Jeep Fiat
Fort Wayne, IN
3,046 Reviews
Glenbrook Dodge Chrysler Jeep has been serving the city of Fort Wayne and the surrounding areas for over 40 years. We offer a wide range of services for our customers including New & Pre-Owned vehicle sales & leasing, a top tier Service Department with highly trained technicians and all the latest technology to service your vehicle as well as a fully stocked Parts Department that carries thousands of OEM parts to get your vehicle back on the road as quickly as possible. We even offer a complete Collision Center that services all makes & models.
Come visit us and find out why Glenbrook Dodge Chrysler Jeep is the very best place to buy a new or pre-owned vehicle and have your vehicle serviced or repaired. We look forward to serving you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 3,046 reviews
October 17, 2010
With in a week after purchasing a vehicle from them the smart key quit working and the jest of there reply was you bought it as is. I had to spend $437.34 for towing and to get a new key for this vehicle.T smart key quit working and the jest of there reply was you bought it as is. I had to spend $437.34 for towing and to get a new key for this vehicle.They also didn't get us the paper work to resatuer this van till the last day before it was due.They would be the last dealership I would ever go back to. More
by clmorgan
Employees Worked With
Cody Pifer
October 15, 2010
Steve Knuth was our Sales Person and was extremely helpful and did not pressure us for this sale - this is what we prefer and find helpful. We had noticed our truck on the internet and overall Steve h helpful and did not pressure us for this sale - this is what we prefer and find helpful. We had noticed our truck on the internet and overall Steve has been an excellent sales person from beginning till the end on Monday when we picked our 1999 Dodge Dakota. Thanks to all who assisted us on Saturday/Monday. More
by CWelbaum
Employees Worked With
Steve Knuth
October 14, 2010
Mike Spitler really went above and beyond to take care of my vehicle needs. We had been talking for approximately two months on different options I had with my leased vehicle. I was in a leased Dodge Dakot my vehicle needs. We had been talking for approximately two months on different options I had with my leased vehicle. I was in a leased Dodge Dakota truck in which I was almost 35000 miles over the original contracted miles. Mike stuck with me when we hit many roadblocks along the way of trying to trade this truck off. We finally were able to make it happen and I truly appreciate Mike's time and patience with this transaction. More
by sagard1970
Employees Worked With
Mike Spitler, Mike Spitler
October 09, 2010
I'm absolutely loving the new ride-- I know it took some I'm absolutely loving the new ride-- I know it took some extra effort to get a " black beauty "! There was a problem with a interior stain th I'm absolutely loving the new ride-- I know it took some extra effort to get a " black beauty "! There was a problem with a interior stain that was corrected soon after I called about it. The entire staff was great! My last vehicle lasted for almost eleven years-- hope I'm as fortunate with this one! More
by brentb
Employees Worked With
David Brady
October 08, 2010
My business car lease was expiring on 9-27-10. I test drove a new Jeep Grand Cherokee. I was impressed with the performance, options and upgrades to the 2011 Grand Cherokee. I decided on the color I wa drove a new Jeep Grand Cherokee. I was impressed with the performance, options and upgrades to the 2011 Grand Cherokee. I decided on the color I wanted and the Dodge Boys delivered. Ryan worked out the right payment plan and Steve really knew his product and helped me get into the right vehicle for my budget and my business needs. Hat's off to the guys at Glenbrook! They really made the car buying process enjoyable. More
by Ej421
October 07, 2010
John was very attentive and helpful with the whole process of buying our new vehicle. He took the time to explain all of the features of the different models that we looked at on both visits. He liste process of buying our new vehicle. He took the time to explain all of the features of the different models that we looked at on both visits. He listened to what we had to say and tried to accommodate us in every possible way. The overall experience with this dealership was great. the reason the price was rated as good is because everybody would like to pay less than they do for any service or product. We feel that we got a very good deal for the vehicle we bought and are very happy with the value of the features of this vehicle. I would recommend both the dealership in general and John in particular to anybody I know that is looking for a new or used vehicle in the future. I am a returning customer to Dodge after driving a 2000 Durango for the last 10 years, and having little or no problems in those years with that vehicle. It is the reason that when I decided to look at pickup trucks that I first looked at Dodge. I firmly believe that Chrysler is far and away the leader in the auto industry when it comes to style and looks. The Chrysler 300 (new body style) is the most attractive car on the road, and Dodge has the sharpest looking trucks as well. sincerely, Paul S. Havers More
by DrBombay
Employees Worked With
John Kinney
October 06, 2010
We had test driven vehicles at other dealerships and felt that Glenbrook Dodge was the most accommodating. They listened to our concerns and worked to make the deal appealing. I also feel that any problems that Glenbrook Dodge was the most accommodating. They listened to our concerns and worked to make the deal appealing. I also feel that any problems I would have with my new Town and Country, they will make right. I have complete confidence in them. Although, Cody is somewhat new to the car business, he was professional and courteous. One would hope that seasoned car sales people could learn from him. He was persistent when he needed to be and handled the sale without overbearing pressure. Casey was extremely accommodating, friendly and professional, clearly wanting our business. More
by steve and bev
Employees Worked With
casey and cody
October 06, 2010
I recently had my oil changed at Glenbrook Dodge. Rob Karr was my service guy and he did a great job! I got there a few minutes late for my appointment but he got me in right away. I was only coming in Karr was my service guy and he did a great job! I got there a few minutes late for my appointment but he got me in right away. I was only coming in for an oil change but he pointed out some other services that I needed and he was still able to get me out of there within 1 hr-he even washed my car free of charge! I felt Rob Karr and the service team and Glenbrook Dodge did a great job and I will definitely be back again! More
by mherz
Employees Worked With
Rob Karr
October 05, 2010
I recently came in for service, Mike Fudge was extremely knowledgeable and helped me to understand everything(I,m woman over 60) I was greatful. This is also the first dealership, that the service manager(D knowledgeable and helped me to understand everything(I,m woman over 60) I was greatful. This is also the first dealership, that the service manager(Dan Bailey), actually came out and talked to me about my car, WHAT AN EXPERIENCE!!! I WILL CERTIANLY BRING ALL MY VEHICLES THERE AND TELL ALL MY FRIENDS AND NEIGHBORS!! Thanks!!!! More
by pmaier58
Employees Worked With
Mike Fudge, Dan Bailey
October 01, 2010
I would have to say I would not reccomend this dealership to anyone, sales tactics are very shady. We stopped in looking for a vehicle for our son, but found something for ourselves instead. When we stoppe to anyone, sales tactics are very shady. We stopped in looking for a vehicle for our son, but found something for ourselves instead. When we stopped back to test drive and get more information was treated fairly, and given the car for the test drive as our salesman finished with another customer. After getting back from test drive we made an offer about 1500 dollars lower than price quoted on lot, he then came back and said there had been a mistake about the price quote and it was auctually several thousand dollars above the original. We talked about this and made another offer which was accepted we then left to secure our own financing, which they do not appreciate, and returned. Upon our return our salesman once again busy with other customers worked us in between hurridly. After getting all paperwork done, was told we had to sign a disclaimer saying we knew of the transport damage that had been fixed, this was all new as we were led to belive that it was an liquidated vehicle not a damaged one. Was also promised that we would receive a call from salesman or service department as to when parts would be in to fix some cosmetic concerns with the vehicle. After leaving SEVERAL hours later we went to the website to copy the picture to be able to show car off and to our surprise the car was listed below our final offer and below what we was told the dealership bought the car for and was completely unrealistic when we were making our offers, STRIKE ONE! As we waited for our call the next morning which we never received STRIKE TWO! After getting tired of this my wife called to see what was going on and was advised this was our salesman day off, and no one else knew what was going on and even the 5star manager that had been driving the car had no idea about the cosmetic repairs that he said they were waiting on parts the night before STRIKE THREE! Not satisfied with this my wife called the sales manager Ryan for some answers was told that third party prices all vehicles on their website they don't know whats on there, and would check on the scheduled service and call me right back as of 230pm 5hrs later no call back and would not take my calls. STRIKE FOUR! Upset my wife called to speak to general manager guess what his day off to! asked to speak with someone higher there isn't anyone?? Was given his assistant Casey?? Explained all problems to him he did offer to give us the difference between agreed to price and web price (nice gesture) but this still wasnt fair as we had started with an inflated figure in negotiations so he offered $100 dollars or a years worth of oil changes to make up for trouble, we liked car so reluctantly accepted this offer to just be done with it. The next night we stopped up to pick up check and guess what not even the full amount promised. STRIKE FIVE!! Three days later no calls on when service is scheduled wont take calls either. STRIKE SIX!!! I Can Not Reccomend this dealership because of these business practices!!!!! **Update** After posting the above review the general manager M. McKibben called us to see what the problem seemed to be as to why we were so disatisfied. We explained all of the above to him and he explained to us that the internet price was a "traffic generating price" and not necessarily to sold at that price?? As all of the non returned calls had no idea and would look into it. A week later no one had any idea about the repairs that was to be made and and could get parts ordered if we would like we declined and took it to another service center that had parts next day and repaired. Mr. McKibben did try to be helpful but just didn't see what we were having so much trouble with. I did promise to update this review to show that the dealership was trying to work with us and they did but i can not upgrade the original ratings because that would be a diservice to any other consumers considering visiting this dealership because if the original customer service offered in our initial visit and buying experience. Mr. McKibben was helpful but maybe he should see what is happening on his sales floor, or maybe he already knows. More
by MaximusK9
Employees Worked With
Mike Spitler,Ryan ??? Sale Manager, Casey?? Asst. Gen. Manager
