Girard Ford

From the start to the end of my experience it was great! The customer service was on top and the fact that they showed they cared meant alot! The customer service was on top and the fact that they showed they cared meant alot! More

In the summer of 2012 I purchased a used 2004 Ford Explorer Sport Trac P/U from Girard Ford. First of all the salesperson was a young man who told me he went to school for something else and he was j Explorer Sport Trac P/U from Girard Ford. First of all the salesperson was a young man who told me he went to school for something else and he was just doing this until he got a better job and he also told me someone else was interested in the truck so I should act fast if i wanted it. I bought the truck and within 3 days i noticed some transmission fluid leaking under the vehicle. So I took it back and they informed me that because of the age of the vehicle and the mileage, it did not have a warranty....but after I unfortunately had to complain some more they did replace the gasket on the tranny pan. It slowed the leak but didn't fix the problem. I came back and complained some more and now there was also oil leaking....they said they couldn't do anything else unless i wanted to pay for the service. I asked to see the General Manager and had them look at the problem but it still wasn't fixed. I went back to talk to him again and he said there was nothing more he could do. Sooo at this point I was totally frustrated and decided I would never go to that dealer again. I just kept putting oil and transmission fluid in the vehicle and I couln't park it in my driveway because of the leaks. This spring i needed some work done on the truck because the engine warning light had come on and it needed a fuel rail sensor (totally unrelated to the above problem). So i had I took it to Dowling Ford in Cheshire, CT and asked them to also take a look at the leaks i had. They did a thorough assessment and told me i had several leaks; front and rear pinion seals, transmission pan gasket, transmission filter kit, oil pan gasket and oil dipstick (needed sealing up). All of this work cost just over $2000 so i'm pretty sure that's the reason Girard Ford didn't want to fix it. I also had to put new brakes, rotors, and 2 calipers on which cost another $1000 about a month previously. They should have never sold a car on a Ford Dealer lot that needed so much work on it. People go to dealerships because they trust them to have higher quality cars and trucks and that was not the case with the truck i bought there. They should be ashamed and they should have tried to fix the problem right the first time with no questions asked and no charge. Buyers beware...if you don't have a written warranty on the vehicle you purchase don't assume the dealer will stand behind its good name and do what is right. I will never use Girard ford again but i will use Dowling Ford in Cheshire, CT. I love my truck now that it is fixed properly. Phil Searcy More

I have not had good experiences with car dealerships but Girard Ford and Joey and Keith did everything they could to make it a good experience. I was even introduced to the service department. I feel conf Girard Ford and Joey and Keith did everything they could to make it a good experience. I was even introduced to the service department. I feel confident taking my truck to their service department. More

I had a great experience at Girard Ford. Jimmy Bletsch was great, he was very professional, courteous and provided top notch information in helping me make my decision of what vehicle was best for me to p was great, he was very professional, courteous and provided top notch information in helping me make my decision of what vehicle was best for me to purchase and what my price range was. The staff there were all very helpful and professional as well. I would reccomend them to anyone in search of a new or used vehicle. More

Eric was very honest and was easy to reach when I had questions. He is the salesman to use if you want to deal with someone who is honest and follow through is amazing. Eric understands what you want and questions. He is the salesman to use if you want to deal with someone who is honest and follow through is amazing. Eric understands what you want and will try his best to work around those parameters. I will definitely be sending everyone to him. He made me feel positive about my purchase and was very patient. More

Excellent, Excellent, Excellent. Great Staff. Great car buying experience. This is my third car that I have bought from Girard Ford. I will recommended then to my family, friends and coworkers. buying experience. This is my third car that I have bought from Girard Ford. I will recommended then to my family, friends and coworkers. More

Overall, my experience buying my Fusion was great! Girad definitely earned my investment in ford, I had originally gone to them to look at a 2012 fusion in October last year. After a few setbacks (car accid definitely earned my investment in ford, I had originally gone to them to look at a 2012 fusion in October last year. After a few setbacks (car accident) when I decided I was ready to get an new car, I went back to Girad. Joe did an excellent job! As did all of the other staff! It is very nice to see the appreciation, and concern with my purchase from Melissa as well! More

David was very personable. When I came in i was in rush because i had to be to work. David Found the minivan i was looking for, looked at my trade in and also found me a reasonable price. He was extremely because i had to be to work. David Found the minivan i was looking for, looked at my trade in and also found me a reasonable price. He was extremely friendly and definitely had by best interest in mind. I would definitely recommend Girard Ford to anyone I know looking for a car and I would tell them to ask for David Schwartz!!!!!!! THANX DAVE YOUR AWESOME!!!!!!!!!!!!!! More

Jimmie was very attentive and courtesy while working with me. I did not end up buying as waiting for tax return for down payment however Jimmie has remained in contact and when I am ready I will return to me. I did not end up buying as waiting for tax return for down payment however Jimmie has remained in contact and when I am ready I will return to work with Jimmie. Jimmie has worked hard with other staff to make the reality of a new car real. He was very kind and honest. More

It was a pleasure dealing with Dave, he seems to be a straight shooter. Keith was also very informative in the finance area. My experience with getting my new truck fueled and detailed in a timely manner straight shooter. Keith was also very informative in the finance area. My experience with getting my new truck fueled and detailed in a timely manner left little to be desired. Because the they had no means to fuel my new ride nor get it detailed the day I came back, Dave kicked in his own funds to get my truck fueled up and I made another trip back to get it cleaned. I realize Daves hands were tied and he went above what he had to to keep things smooth as he possibly could. Thanks Dave and Kieth. P.S. The detail was good also, when it happened. More