Gettel Toyota Ocala

50K service and recall I stopped to see how long the recall repair would take and planned to come back later to have all work done, but then found out from Nathen that proba I stopped to see how long the recall repair would take and planned to come back later to have all work done, but then found out from Nathen that probably less than two hours for the 50K service and recall software update so decided to have it done then. Was done in about 1 hour 40 minutes and I was out of there. More

My recent service visit to DeLuca The service person was knowlegable and attentive to my needs. Keep me informed of the status of my repair and when my car was finished explained every The service person was knowlegable and attentive to my needs. Keep me informed of the status of my repair and when my car was finished explained everything done to my vehicle in detail. More

Sales experience with Tim We were treated so nicely by Tim and wish to express how overjoyed I was after he went out to check out our trade-in car. He found a lost diamond and We were treated so nicely by Tim and wish to express how overjoyed I was after he went out to check out our trade-in car. He found a lost diamond and emerald bracelet that I thought was long gone. I didn't know where I had lost it and had looked previously in the seat area and never found the bracelet. Tim was honest enough to return it to me and I can't thank him enough. Upon our arrival to the lot, Tim greeted us and went overboard to try and find just the right vehicle and color and we are very pleased with the outcome. kudos ! to Tim and the whole crew who worked with us.... We are recommending DE Luca to our friends...Larry and Diane Zgodava More

Execution The last 3 times I have visited this dealership there have been administrative problems. 1st it took over 2 hours to get an oil change done, and I was The last 3 times I have visited this dealership there have been administrative problems. 1st it took over 2 hours to get an oil change done, and I was never called when the vehicle was completed, I made a reservation online for my next visit but when I arrived there was no reservation on there appointment list, they squeezed me in but again the length of service was un acceptable. The last time I called to make an appointment and the phone systems were down for more than 4 hours, I finally got connected and set up through a web conversation with a customer support representative through email. I asking myself why I keep returning, I know why I bought the vehicle from another Toyota Dealer, the sales rep couldn't explain the differences in specs by model. Lot's of work to do here on execution. I know I formerly owned one of the largest Truck dealerships in the Midwest before retirement. You should use the secret shopper concept and constant training with follow up to get the organization in shape. More

Fantastic Service - as Always I have a 2005 Toyota Sequoia with approx. 118k miles on it. I've never taken this vehicle to anyone other than a deal to have it serviced and I can te I have a 2005 Toyota Sequoia with approx. 118k miles on it. I've never taken this vehicle to anyone other than a deal to have it serviced and I can tell you that Deluca Toyota (Ken Greene specifically) always treats me like family. They are welcoming, professional, attentive, and let me know exactly what needs to be done. As long as I own this car I'll never consider taking it anywhere else for service! Great job, and please keep it up! More

Recall Repair on 2010 Toyota Prius I have been helped by Ron Rowles a number of times and he is always extremely polite, honest and informative. He told me one time that he treats his c I have been helped by Ron Rowles a number of times and he is always extremely polite, honest and informative. He told me one time that he treats his customers as he would want his own mother to be treated...and it shows through his actions! Thank you, Ron! I have never had a bad experience since dealing with DeLuca Toyota for the past many years. So, thank you, also, DeLuca Toyota! More

120,000 mile service I was very pleased with the service and attention that I received. Marcie explained what would be done, how long it would take and my options of wait I was very pleased with the service and attention that I received. Marcie explained what would be done, how long it would take and my options of waiting, going home, or to the mall, and what the cost would be. I love my car and will be back for the next scheduled service. More

Quick and easy Brought our Toyota Venza for it's last free service. The receiving line was short and fast. The service was good as always The waiting area was comf Brought our Toyota Venza for it's last free service. The receiving line was short and fast. The service was good as always The waiting area was comfortable Service was done quickly and well Overall great experience. Thank you More

5,000 Mile new car (2014 Toyota Camry) Service I have dealt with Mr. Ken Green as my Service Adviser on many occasions, and I've found him to be truly exceptional in all aspects. I never have to s I have dealt with Mr. Ken Green as my Service Adviser on many occasions, and I've found him to be truly exceptional in all aspects. I never have to search for my car when the service is finished. Ken makes sure that it's driven right up to me. He explains in detail what has been done and shows me the invoice, the checks, etc. before I sign and initial. It can't get any better than this in my opinion. I always make a reservation with Mr. Green, and together we select a time when the service can be done as quickly as possible. He thinks of EVERYTHING!! More

Easy to get repairs done Thank you for the free loaner car. One car retired family and the loaner made the difference to go there. Customer Service will bring back. Thank you for the free loaner car. One car retired family and the loaner made the difference to go there. Customer Service will bring back. More