Gettel Toyota Ocala

Dashboard recall! A joke ! Been waiting since September 10,2015! Today is Feb 29,2016 and they still give the canned reply Back ordered ! and no clue when and if they w A joke ! Been waiting since September 10,2015! Today is Feb 29,2016 and they still give the canned reply Back ordered ! and no clue when and if they will get it done! This is a Toyota Inc recall! More

Thanks Deluca for a Great Purchase Experience Thanks Mark, Tarae, & Eddie at DeLuca Toyota for giving my wife and me a great experience and price buying our new car! My wife and I wasted several Thanks Mark, Tarae, & Eddie at DeLuca Toyota for giving my wife and me a great experience and price buying our new car! My wife and I wasted several hours at another dealership before stopping in at DeLuca and the experience was night and day. Everyone we spoke with including Mr. Deluca was super nice, straightforward, and helpful. Thanks again team Deluca! More

My experience; your mileage may vary . . . . Took my Sequoia in for an oil change. I had no issues and no indication (e.g., panel lights, symptoms, etc.) of any issues with the sole exception of Took my Sequoia in for an oil change. I had no issues and no indication (e.g., panel lights, symptoms, etc.) of any issues with the sole exception of a low tire pressure indication. Service advisor advised me of an airbag recall and offered to perform the recall which I agreed to. Took my Sequoia home that evening with a clean bill of health (multi-point inspection card) except the tire pressure light was still on but now flashing. Upon start-up the next morning I had multiple panel lights (VSC trac, check engine, flashing tire pressure). Took it to the dealer and was advised that my Sequoia now needs extensive mechanical work: Charcoal canister assembly $1,023.75; ABS module $1,125; and 3 tire pressure sensors $646. On the dealer side, I shopped the lot on foot for a new SUV for an hour while waiting for my oil change/service. I was not greeted, approached, or even acknowledged by a single sales person the entire time. More

15 years of experience with Deluca Toyota Our most recent experience with Deluca Toyota, like all other experiences with them over the past 15 years, had been stellar. Their car rental progra Our most recent experience with Deluca Toyota, like all other experiences with them over the past 15 years, had been stellar. Their car rental program is phenomenal! Aisha Bowden, the rental manager. took great care of us. Our experience has been that Mr. Deluca knows how to hire exceptional workers, and Aisha was no exception. She knows her job and product inside out. She had the most beautiful smile. She walked us through the paperwork swiftly. Then she gave us a tutorial on the car, including the GPS and Bluetooth. I know Mr. Deluca is proud of his staff and he has every right to be proud of Aisha. If you look around his business you will find that most of the staff has been around for a very long time, indication he takes real good care of them to earn that loyalty. More

Jackson Quinsberry Deluca Toyota Ocala,Fl I have purchased two cars from Mr. Quinsberry and professionalism was excellent.I will most certainly deal with GENTLEMAN any time I purchase a vehicl I have purchased two cars from Mr. Quinsberry and professionalism was excellent.I will most certainly deal with GENTLEMAN any time I purchase a vehicle. Sincerely; William Hainsworth More

Terrible sales experience and service Terrible experience buying and having my Scion serviced there. 4 years of disappointment. Will not deal with them ever again. No more Toyota's. Unhap Terrible experience buying and having my Scion serviced there. 4 years of disappointment. Will not deal with them ever again. No more Toyota's. Unhappy buyer and unhappy with service dept. Do not buy extended warranty total rip off. So much they don't tell you that isn't covered even when you buy the top of the line. To check out a problem they charge you then tell you it isn't covered. Talked to many people in waiting room had same experience. Nothing is ever covered. Total rip offs. I have owned many many cars, dealt with many dealerships this is the worst and I am 58 years old. More

Scion 2014 I wanted to purchase a 2014 Scion TC from Delcua Toyota and was very disappointed. My salesman Doyle did not care about what I wanted or had to say. I wanted to purchase a 2014 Scion TC from Delcua Toyota and was very disappointed. My salesman Doyle did not care about what I wanted or had to say. He said that I have to buy what is on the lot, which I know is a lie since I was purchasing a brand new car. The car was over budget, ugly color, features I do not want or need, but he did not care. I told him that I built the car online and what the price of the car was and he tried to tell me that I was not getting the car I wanted at the price I wanted. so we proceeded to build a car and at that point proved him wrong again. At that point he's adding features to the car I did not ask for just to jack up the price of the car to increase his commission. On the financing application he had the numbers run on a car that is $9000 over budget and what part of I DO NOT WANT THIS CAR was not clear for him. I mean I speak english fluently. I always thought that Sales 101 states to Listen to your Customers. There was no way there was any miscommunication. I think that it was because I am a girl that he thought he was going to get one over on me and my pocketbook. I have never been treated so poorly in all my experiences with car salesmen. Realizing this was a futile attempt to buy a car I left the dealership angry and car-less only to go to Automax a few months later and purchased a car that is perfect in more ways than I can imagine and was treated the way a customer should be treated. I would recommend Automax to anyone purcashing a vehicle. Deluca Toyota blew it in my opinion. I will never drive, own or lease a Toyota or scion for as long as I live and will make sure my family does the same. I will never own a Toyota or scion if it was given to me for free. More

My Car Experience I decided to trade in my 2010 Rav4 for a new 2014 Rav4. I had dealt with Carlos Escobar the first time and was very pleased with how professional and I decided to trade in my 2010 Rav4 for a new 2014 Rav4. I had dealt with Carlos Escobar the first time and was very pleased with how professional and easy he made my car buying experience. I was just happy dealing with him again. Carlos is very knowledgeable and knows his business well. He made it so easy for me to trade in my 2010 Rav4 and buy my new red Rav4. Carlos is an asset to Deluca Toyota and I would consider him as one of your best salesmen. Adam was also a pleasure to work with. He was patient and explained everything about the financing details. Both of these men are the kind of people that would make customers return to Deluca Toyota. I can't praise them enough. More

A Great Experience! Was pleasantly surprised how easy it was to purchase a new car. The salesperson (Michael) was very personable, knowledgeable, and great to work with. Was pleasantly surprised how easy it was to purchase a new car. The salesperson (Michael) was very personable, knowledgeable, and great to work with. He answered all my questions and was very polite and very patient. Though it was very hot and humid he chauffeured me around the car lot looking and explaining about the models I was interested in. On my test drives, with the various models, he explained all differences and demonstrated all the options with extreme professionalism. I can personally say he made my car buying a fun and great experience. Will come back when my husband is ready for his new car. Hope Michael will still be there to help with the purchase. He definitely is an asset to the dealership. P.S. Had to go back to the dealership a couple day's later for some followup minor issues and Mike was right there like he promised to make sure I was taken care of right away. Like promised everything was taken care of and I drove away being a very happy customer again. Hoping all my experiences with your dealership (especially the Service Department) in the future will be just as pleasant. More

great employees!! I love that everyone here is so friendly. They remember my name and always smile. I just wish the cost to have service on my car didn't cost ssssooo I love that everyone here is so friendly. They remember my name and always smile. I just wish the cost to have service on my car didn't cost ssssooo much. I comment about the cost to everyone and they are such nice people you can see they feel bad about how much money I am being charged!! I love that you give back to the community but how about working on what you charge people??? I love my car...didn't toyota get enough from me when I bought it?? Thanks for listen...if you did. More