Gettel Toyota Ocala

Terrible sales experience and service Terrible experience buying and having my Scion serviced there. 4 years of disappointment. Will not deal with them ever again. No more Toyota's. Unhap Terrible experience buying and having my Scion serviced there. 4 years of disappointment. Will not deal with them ever again. No more Toyota's. Unhappy buyer and unhappy with service dept. Do not buy extended warranty total rip off. So much they don't tell you that isn't covered even when you buy the top of the line. To check out a problem they charge you then tell you it isn't covered. Talked to many people in waiting room had same experience. Nothing is ever covered. Total rip offs. I have owned many many cars, dealt with many dealerships this is the worst and I am 58 years old. More

Scion 2014 I wanted to purchase a 2014 Scion TC from Delcua Toyota and was very disappointed. My salesman Doyle did not care about what I wanted or had to say. I wanted to purchase a 2014 Scion TC from Delcua Toyota and was very disappointed. My salesman Doyle did not care about what I wanted or had to say. He said that I have to buy what is on the lot, which I know is a lie since I was purchasing a brand new car. The car was over budget, ugly color, features I do not want or need, but he did not care. I told him that I built the car online and what the price of the car was and he tried to tell me that I was not getting the car I wanted at the price I wanted. so we proceeded to build a car and at that point proved him wrong again. At that point he's adding features to the car I did not ask for just to jack up the price of the car to increase his commission. On the financing application he had the numbers run on a car that is $9000 over budget and what part of I DO NOT WANT THIS CAR was not clear for him. I mean I speak english fluently. I always thought that Sales 101 states to Listen to your Customers. There was no way there was any miscommunication. I think that it was because I am a girl that he thought he was going to get one over on me and my pocketbook. I have never been treated so poorly in all my experiences with car salesmen. Realizing this was a futile attempt to buy a car I left the dealership angry and car-less only to go to Automax a few months later and purchased a car that is perfect in more ways than I can imagine and was treated the way a customer should be treated. I would recommend Automax to anyone purcashing a vehicle. Deluca Toyota blew it in my opinion. I will never drive, own or lease a Toyota or scion for as long as I live and will make sure my family does the same. I will never own a Toyota or scion if it was given to me for free. More

My Car Experience I decided to trade in my 2010 Rav4 for a new 2014 Rav4. I had dealt with Carlos Escobar the first time and was very pleased with how professional and I decided to trade in my 2010 Rav4 for a new 2014 Rav4. I had dealt with Carlos Escobar the first time and was very pleased with how professional and easy he made my car buying experience. I was just happy dealing with him again. Carlos is very knowledgeable and knows his business well. He made it so easy for me to trade in my 2010 Rav4 and buy my new red Rav4. Carlos is an asset to Deluca Toyota and I would consider him as one of your best salesmen. Adam was also a pleasure to work with. He was patient and explained everything about the financing details. Both of these men are the kind of people that would make customers return to Deluca Toyota. I can't praise them enough. More

A Great Experience! Was pleasantly surprised how easy it was to purchase a new car. The salesperson (Michael) was very personable, knowledgeable, and great to work with. Was pleasantly surprised how easy it was to purchase a new car. The salesperson (Michael) was very personable, knowledgeable, and great to work with. He answered all my questions and was very polite and very patient. Though it was very hot and humid he chauffeured me around the car lot looking and explaining about the models I was interested in. On my test drives, with the various models, he explained all differences and demonstrated all the options with extreme professionalism. I can personally say he made my car buying a fun and great experience. Will come back when my husband is ready for his new car. Hope Michael will still be there to help with the purchase. He definitely is an asset to the dealership. P.S. Had to go back to the dealership a couple day's later for some followup minor issues and Mike was right there like he promised to make sure I was taken care of right away. Like promised everything was taken care of and I drove away being a very happy customer again. Hoping all my experiences with your dealership (especially the Service Department) in the future will be just as pleasant. More

great employees!! I love that everyone here is so friendly. They remember my name and always smile. I just wish the cost to have service on my car didn't cost ssssooo I love that everyone here is so friendly. They remember my name and always smile. I just wish the cost to have service on my car didn't cost ssssooo much. I comment about the cost to everyone and they are such nice people you can see they feel bad about how much money I am being charged!! I love that you give back to the community but how about working on what you charge people??? I love my car...didn't toyota get enough from me when I bought it?? Thanks for listen...if you did. More

50K service and recall I stopped to see how long the recall repair would take and planned to come back later to have all work done, but then found out from Nathen that proba I stopped to see how long the recall repair would take and planned to come back later to have all work done, but then found out from Nathen that probably less than two hours for the 50K service and recall software update so decided to have it done then. Was done in about 1 hour 40 minutes and I was out of there. More

My recent service visit to DeLuca The service person was knowlegable and attentive to my needs. Keep me informed of the status of my repair and when my car was finished explained every The service person was knowlegable and attentive to my needs. Keep me informed of the status of my repair and when my car was finished explained everything done to my vehicle in detail. More

Sales experience with Tim We were treated so nicely by Tim and wish to express how overjoyed I was after he went out to check out our trade-in car. He found a lost diamond and We were treated so nicely by Tim and wish to express how overjoyed I was after he went out to check out our trade-in car. He found a lost diamond and emerald bracelet that I thought was long gone. I didn't know where I had lost it and had looked previously in the seat area and never found the bracelet. Tim was honest enough to return it to me and I can't thank him enough. Upon our arrival to the lot, Tim greeted us and went overboard to try and find just the right vehicle and color and we are very pleased with the outcome. kudos ! to Tim and the whole crew who worked with us.... We are recommending DE Luca to our friends...Larry and Diane Zgodava More

Execution The last 3 times I have visited this dealership there have been administrative problems. 1st it took over 2 hours to get an oil change done, and I was The last 3 times I have visited this dealership there have been administrative problems. 1st it took over 2 hours to get an oil change done, and I was never called when the vehicle was completed, I made a reservation online for my next visit but when I arrived there was no reservation on there appointment list, they squeezed me in but again the length of service was un acceptable. The last time I called to make an appointment and the phone systems were down for more than 4 hours, I finally got connected and set up through a web conversation with a customer support representative through email. I asking myself why I keep returning, I know why I bought the vehicle from another Toyota Dealer, the sales rep couldn't explain the differences in specs by model. Lot's of work to do here on execution. I know I formerly owned one of the largest Truck dealerships in the Midwest before retirement. You should use the secret shopper concept and constant training with follow up to get the organization in shape. More

Fantastic Service - as Always I have a 2005 Toyota Sequoia with approx. 118k miles on it. I've never taken this vehicle to anyone other than a deal to have it serviced and I can te I have a 2005 Toyota Sequoia with approx. 118k miles on it. I've never taken this vehicle to anyone other than a deal to have it serviced and I can tell you that Deluca Toyota (Ken Greene specifically) always treats me like family. They are welcoming, professional, attentive, and let me know exactly what needs to be done. As long as I own this car I'll never consider taking it anywhere else for service! Great job, and please keep it up! More