Gettel Toyota Ocala

Horrible I will never ever come here again. I bought a brand new car and have had issues ever since. Horrible customer service and the OWNER HAS NEVER CALLED M I will never ever come here again. I bought a brand new car and have had issues ever since. Horrible customer service and the OWNER HAS NEVER CALLED ME BACK and I left 7 messages More

Liars I go to the dealership looking for a car found a 2010 RX 350 exactly what my ex-wife was looking for we asked him what the price is they come back at I go to the dealership looking for a car found a 2010 RX 350 exactly what my ex-wife was looking for we asked him what the price is they come back at 21900 I say that's ridiculous I look the car up online on cars.com they're advertising the same exact car for 17. 900. They blamed cars.com I have been in car sales for years and dealers like this is why my job is real hard sometimes. Because they are a bunch of liars. I will never do business with Deluca Toyota. I will drive to Orlando or even Atlanta before I do business with people like that. More

Service Leroy Robinson was my advisor and was excellent. Waiting area clean and food good well priced. Everything was explained service wise Every one I came Leroy Robinson was my advisor and was excellent. Waiting area clean and food good well priced. Everything was explained service wise Every one I came in contact with was pleasant and nice More

Wrist experince of my life Worst car customer service experience ever came in with a set price .Everything that they showed was overpriced and out of range .When it came down t Worst car customer service experience ever came in with a set price .Everything that they showed was overpriced and out of range .When it came down to show price and Finance payments showed us the wrong price FOR OVER AN HOUR! It was THE WRONG CAR the entire time. didn't even try to honor price over their mistake . More

Bad - Never keep their word Never ever deal with the finance dept because they do not keep their word or follow up on what was said face to face. If you need financing definit Never ever deal with the finance dept because they do not keep their word or follow up on what was said face to face. If you need financing definitely find another source and not through their finance dept. They hold refunds forever until you have to go down to the dealership and demand payment. Never again will I purchase a vehicle from this dealership or any Toyota dealership for that matter. More

Warranty repairs I have been trying to get some warranty repairs done on my 2007 Camry & had little success with another dealership. I called Deluca Toyota in Ocala We I have been trying to get some warranty repairs done on my 2007 Camry & had little success with another dealership. I called Deluca Toyota in Ocala Wednesday afternoon It is now Thursday evening our Camry is in our garage completely repaired. I received service above & beyond my expectations I felt like a Rolls Royce owner. The automobile looks great drives great. Fabulous dealer I will be back. I cannot praise the personnel enough. More

Rip off pricing! Had truck serviced at deluca worst experience ever will not go back and would not recommend to any one ! Very shady invoice pricing ! Mr deluca you Had truck serviced at deluca worst experience ever will not go back and would not recommend to any one ! Very shady invoice pricing ! Mr deluca you know better than that or Maybe you don't . More

Great Sales Member Just bought a used Sienna from Pamela at Deluca Toyota. I've purchased several vehicles and this is one of the few times I've felt like the sales rep Just bought a used Sienna from Pamela at Deluca Toyota. I've purchased several vehicles and this is one of the few times I've felt like the sales rep was truly on my side. If you're in Ocala, go see Pam! More

1st Purchase at Deluca Toyota 2016 Rav4 Was across the street at Mazda - horrible experience - unknowledgeable person even after I complained. Went over to Toyota - bought - after dealing Was across the street at Mazda - horrible experience - unknowledgeable person even after I complained. Went over to Toyota - bought - after dealing with Carlos Escobar - a very experience, easy going and great listener. I had a small problem after driving it home - but was dealt with over and beyond my expectations to resolve the issue. I usually pale away from dealerships - and while you are waiting for service - you will be in for a surprise. The Cafe is amazing with professional chefs - along with all kinds of personalized services. Take a TOUR - you will see and learn all that they offer. I hope the friendliness and kindness will continue for the all the time I own my car - so I will come back and buy another Toyota from this dealership. More

Deluca Beware Have used them in the past with no trouble but my recent experience with them has left me so dissatisfied that words cannot express what a con job wa Have used them in the past with no trouble but my recent experience with them has left me so dissatisfied that words cannot express what a con job was pulled on me. I was at the dealership for some work on my 2013 Prius which I loved and had no intention of trading in. Well the dealership told me I was a VIP customer and would I like to talk to a salesman about that. So I said yes because I wanted to find out how much my prius was worth. I was told nothing but lies by the salesman telling me that it did not have much value left since Prius were not holding there value very good and I should get rid of it while I could because the dealership would probably have to send it auction since it would not sell off the lot. It was in very good shape and only had around 20,000 miles on it. I fell for all he was telling me and he talked me into a lease on a Rav 4 with low payments since I was afraid my car would before I payed it off it would have no equity in it. I truly thought he was really trying to help me out. after taking the lease on the Rav 4 he talked me into a limited awd version since it was loaded and would cost me very little more to get. Much to my dismay the gas mileage on a awd was not very much. I knew I wouldn't get as much as the Prius but this vehicle was not even getting 20 miles to the gallon. I called the salesman back and he said just give it some time and things will be alright. I let a couple of days go by and called again and he just kept repeating himself. I drove up to the dealership and demanded that I talked to someone else to be told that to much time had past and I would have a hard time getting out of the lease so soon. So some kind gentlemen said they would see what they could do to get me back into a prius I did not realize or have any knowledge of leases but the first salesman told me I could turn it in after 3 years and still have a lower payment in the low $200's with no money down. These two new gentleman told me at the end of the lease for the Rav4 I would not have my car as equity so I would probably have to put a lot down on a new lease. I then went wild over being lied to and talked into through these lies to trade my car in and now be in a [place where my payments are a low$249 dollars and add on the more than $100 a month for gas so I am screwed. By the way my payments on my old prius 2013 were $210 plus about $40 a month for gas. Noone will ever have a chance at Deluca Toyota again. Please find yourself another dealer that does not have con men like this working for them and they condone this behavior. More