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Gettel Toyota Ocala
Ocala, FL
3,374 Reviews
At Gettel Toyota Ocala, it's the people that make the difference. We are people who care about people. You'll never get the feeling it's "just business" here; a sense of family and long-term relationships always comes through. You'll notice the difference the moment you walk through our doors. We treat customers like honored guests in our home. This means a friendly associate opening the door for you and greeting you by name. Building relationships, not just selling quality cars, trucks, and SUVs, is our first priority. That's the Gettel Toyota Ocala culture.
Relationship First
Building relationships is our first priority. Our desire is that our customers become customers for life. Generations and generations of customers have bought their vehicles from Gettel. Gettel Toyota Ocala has one of the highest customer retention and satisfaction ratings in the Southeast.
It's all about how we treat others and each other. Our goal is to provide our customers with the absolute best buying experience and outstanding service in the industry.
Quality Service
Gettel Toyota Ocala provides continuous training for our staff and offers an environment that's an exciting, comfortable workplace for our entire team. We have many employees who have been at this dealership for over 20 years. We always try to thank every customer for doing business with us, and we always try to thank our employees for doing a good job. Both are equally important.
Our top-notch service is what keeps customers coming back. Our four-lane service drive with valets and climate-controlled service area features the very latest vehicle diagnostic equipment from Toyota-certified factory-trained technicians.
The Best Selection
It’s no secret that Toyota makes some of America’s best and favorite cars. Gettel Toyota Ocala is one of the largest and best Toyota dealerships in the state of Florida, with over 24 acres of new Toyotas and used vehicles to choose from. The dealership has been named "Best New Car Dealer" in Ocala 5 years in a row (2017-2021).
Whether you’re looking for a sensible sedan like the Camry or Corolla, a versatile SUV like the RAV4, or a rugged truck like the Tacoma, we have a variety of trims and options you wouldn’t believe.
Not quite ready to buy new? Our vast selection of used and Toyota Certified Used cars have something for everyone. Start your shopping online with our online shopping tools, specials, and online financing application. We want to make car shopping a fun and unique experience for each and every customer!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 3,374 reviews
November 10, 2017
The best service ever truly exceptional thank you so much I had the most amazing day at the dealership the service was absolutely fantastic the people the food the place and of course the customer service was I had the most amazing day at the dealership the service was absolutely fantastic the people the food the place and of course the customer service was truly exceptional thank you! More
by Tusi
Employees Worked With
Patricia Laisney
November 10, 2017
Repair of tire sensor Thanks so much to Edwin in finance and our sales lady Pamela in Ocala they are so helpful and caring Thanks so much to Joey for all his help Thanks so much to Edwin in finance and our sales lady Pamela in Ocala they are so helpful and caring Thanks so much to Joey for all his help More
by Bailey9352
Employees Worked With
Joey
November 09, 2017
purchase of new tires called about 4 tires for price of three promotion. Found out the promotion was ending quicker than I could get there. I was allowed to make the 4 for called about 4 tires for price of three promotion. Found out the promotion was ending quicker than I could get there. I was allowed to make the 4 for 3 purchase and schedule installation at a later date. More
by John WHITE
Employees Worked With
can not recall
November 09, 2017
Non-scheduled Service Repair Had to replace my Braking System again after having it replaced in 2014 and it's not a cheap part. Toyota only gurantees their parts for 1 year which Had to replace my Braking System again after having it replaced in 2014 and it's not a cheap part. Toyota only gurantees their parts for 1 year which is ridiculous. Toyota needs to look into this issue since there are many other people online with this same problem. I don't think a part this important should only last 3.5 years. There needs to be an investigation into this and a recall. More
by catholic1
Employees Worked With
Joey
October 20, 2017
Scam of a Deal I can't believe I actually fell for their email that brought me in on the weekend and completely wasted my time. They don't honor their deals at all. I can't believe I actually fell for their email that brought me in on the weekend and completely wasted my time. They don't honor their deals at all. They don't want to help people, they don't want to sell cars. Their sales reps are xxxxxxxx, their deals are a joke. Don't waste your time at this dealer, shop online first and find the best deal at a dealership that actually wants to start a life long relationship with a customer and sell a vehicle. This place is an absolute joke!!!! More
by Kemptyler
Employees Worked With
Unknown
July 29, 2017
Horrible I will never ever come here again. I bought a brand new car and have had issues ever since. Horrible customer service and the OWNER HAS NEVER CALLED M I will never ever come here again. I bought a brand new car and have had issues ever since. Horrible customer service and the OWNER HAS NEVER CALLED ME BACK and I left 7 messages More
by Jasmine Bedford
Employees Worked With
Doesn't matter there all horrible
June 01, 2017
Liars I go to the dealership looking for a car found a 2010 RX 350 exactly what my ex-wife was looking for we asked him what the price is they come back at I go to the dealership looking for a car found a 2010 RX 350 exactly what my ex-wife was looking for we asked him what the price is they come back at 21900 I say that's ridiculous I look the car up online on cars.com they're advertising the same exact car for 17. 900. They blamed cars.com I have been in car sales for years and dealers like this is why my job is real hard sometimes. Because they are a bunch of liars. I will never do business with Deluca Toyota. I will drive to Orlando or even Atlanta before I do business with people like that. More
by Paquet
Employees Worked With
?
March 24, 2017
Service Leroy Robinson was my advisor and was excellent. Waiting area clean and food good well priced. Everything was explained service wise Every one I came Leroy Robinson was my advisor and was excellent. Waiting area clean and food good well priced. Everything was explained service wise Every one I came in contact with was pleasant and nice More
by Ron
Employees Worked With
Leroy
March 22, 2017
Wrist experince of my life Worst car customer service experience ever came in with a set price .Everything that they showed was overpriced and out of range .When it came down t Worst car customer service experience ever came in with a set price .Everything that they showed was overpriced and out of range .When it came down to show price and Finance payments showed us the wrong price FOR OVER AN HOUR! It was THE WRONG CAR the entire time. didn't even try to honor price over their mistake . More
by Sabrynssa
Employees Worked With
Edwin
March 14, 2017
Bad - Never keep their word Never ever deal with the finance dept because they do not keep their word or follow up on what was said face to face. If you need financing definit Never ever deal with the finance dept because they do not keep their word or follow up on what was said face to face. If you need financing definitely find another source and not through their finance dept. They hold refunds forever until you have to go down to the dealership and demand payment. Never again will I purchase a vehicle from this dealership or any Toyota dealership for that matter. More
by Lee11
Employees Worked With
finance dept
