Gettel Hyundai of Lakewood

made an appointment for an oil change, tire rotation, and to inspect why when braking doing 70 mph or faster do I feel vibration in the steering wheel and rear end of my 2023 Hyundai Tuscon Limited Editi and to inspect why when braking doing 70 mph or faster do I feel vibration in the steering wheel and rear end of my 2023 Hyundai Tuscon Limited Edition. My vehicle has 15,700 miles on it. Within 5 mins of Ray Norris, the assistant service manager approached me and asked if I wanted the Hyundia recommended one year front end alignment for $179 dollars. No place in the Hyundai owners manual does it recommend a yearly front end alignment. My tires are wearing evenly, and the vehicle isn't pulling to the left or right at all. So, why is the assistant service manager recommending a yearly front end alignment? The next issue I had with Ray happened within the next 5 mins. Ray approached me and warned me that if there is any issues with the rear brakes Hyundai would not cover the cost even though the vehicle has only 15,700 miles. I have a hard time beliving Hyundai wouldnt cover this cost. He said he would have the brakes inspected and get back to me. What does Ray do? He calls me and tells me the front rotors need to be resurfaced. I said Ray I asked you to inspect the rear brakes. He said that they started with the front. I then said to him you mean to tell me at 15,700 miles of driving my rotors need to be resurfaced? He said yes. This is the 5th Hyundai that I owned and never did I need brake service before 35,000 miles. On inspecting my front rotors at home, they look to be in very good shape. I would be willing to share pictures with anybody to prove that the rotors look great. I told Ray at this point I do not want him doing another thing to my vehicle. I picked the vehicle up and will have to take it to another dealer to have the rear brake issue addressed. Oh, and along the way he tried getting me to replace the air cabin filters because the vehicle is nearing a year old. It seemed to me his goal was not to address my issues, it was simply to rack up a big old bill on work that wasn't necessary and made sure it wouldn't be covered under warranty. More

Jay, Xavier, and Morgan were wonderful to work with. My wife and I could not be happier with their service and professionalism! My wife and I could not be happier with their service and professionalism! More

I talked with Gina over the phone and Juan in person. Both were very professional Both were very professional More

Grant was fantastic! He made sure to follow also and ask how he can help! He made sure to follow also and ask how he can help! More

Grant was excellent. He was very helpful and friendly. Overall the experience was great. The only thing that needs improvement would be the cleaning of the vehicle. The c He was very helpful and friendly. Overall the experience was great. The only thing that needs improvement would be the cleaning of the vehicle. The car was still very dirty. More

Everyone I worked with was friendly. The sales department and finance department were a big help. I believe I could have gotten a better deal but I needed a car asap so the deal was made The sales department and finance department were a big help. I believe I could have gotten a better deal but I needed a car asap so the deal was made. Also, the car was not very clean when I received it, I should’ve looked over it better. More

From the time I expressed interest in a car on line, to receiving emails and texts, everyone was friendly, polite, professional and respectful. receiving emails and texts, everyone was friendly, polite, professional and respectful. More

I had a great experience working with Allan and purchasing my 2023 Venue. He is easy to talk with and very knowledgeable and patient. Alan helped me get set up in the car, hauling all my stuff fr purchasing my 2023 Venue. He is easy to talk with and very knowledgeable and patient. Alan helped me get set up in the car, hauling all my stuff from my prior car, and took care of the lease exchange. I couldn’t have asked for more! More

I hadn't bought a new car in over 10 years and to be honest due to supply/demand limitations and inflation I wasn’t feeling very confident I’d be able to make it happen. Michelle made the process so eas honest due to supply/demand limitations and inflation I wasn’t feeling very confident I’d be able to make it happen. Michelle made the process so easy and painless. She went above and beyond to get me in a car for a monthly payment that didn’t make me want to cry and I am over the moon with my Santa Fe. Thank you to both Gettel Hyundai and Michelle !!! More

Very appreciative of the quick response upon inquiry; when we arrived, both these sales associates made it easy for us to do business with Gettle; prior to this, it had been excellent service by the Gett when we arrived, both these sales associates made it easy for us to do business with Gettle; prior to this, it had been excellent service by the Gettle Service Department! We purchased a SFe AWD Limited Hybrid, and we’re very happy with it. More