Gettel Hyundai of Lakewood

Perfunctory, the only word that fits. It takes a few weeks to get an appointment, I guess I understand The service writer did his job with all the personality of a wet mop. I am a retir It takes a few weeks to get an appointment, I guess I understand The service writer did his job with all the personality of a wet mop. I am a retired Dodge dealer, had 3 stores I would have been embarrassed to have my employees show this little thanks for the business More

My 2017 Santa Fe had a recall for a faulty brake fuse. I originally scheduled service on 6/30/22 and after 40 minutes in the waiting area I was told they didn’t have the replacement parts. I was told that I originally scheduled service on 6/30/22 and after 40 minutes in the waiting area I was told they didn’t have the replacement parts. I was told that they would call me when the parts were available. No one ever contacted me. I set another appointment to get the recall fixed and to get an oil change. I said at the time I made the appointment to make sure that the part to repair the recall was there and they assured me it was. I took the vehicle in at at my scheduled date and after about an hour they said my car was ready. As I proceeded to pay for the oil change I noticed there was nothing about the recall repair on the receipt. The service manager said they didn’t have the part but they could get one in a few days. Needless to say I was livid, I questioned as to why when they knew the part wasn’t in stock they didn’t have the courtesy to call me to reschedule and was told “we’ll the system is not very good and they have no way of knowing if the part is available until the technician goes to get the part.” I had to spend 3 days and 3 25 mile round trips to get a fuse replaced. I have purchased 3 vehicles from this dealership in the last six years. I wasn’t offered anything for my inconvenience not even an apology. I will never step foot in this dealership again and I have told everyone I know to do themselves a favor and stay away from Gettel dealerships. More

I brought my car in for recall number 22V-056 anti lock brake system for Tuscon. I made appointment 3 weeks ahead of time. Waited an hour to find out they did not have the part. They knew I was bringing brake system for Tuscon. I made appointment 3 weeks ahead of time. Waited an hour to find out they did not have the part. They knew I was bringing car in for recall. Why didnt they call to let me know didnt have part. Wasted my Saturday. More

My last service was tire rotation. It's indicated that all the tires were filled to proper air pressure. However a 3 days later none of the tires were above 30 and all of them needed a It's indicated that all the tires were filled to proper air pressure. However a 3 days later none of the tires were above 30 and all of them needed air. Very disappointed in the technician that worked on my car because of this. More

Devin quick and friendly throughout the service process. From check in to check out his professional manner is a asset to the Gettle family. Thanks Devin From check in to check out his professional manner is a asset to the Gettle family. Thanks Devin More

Devin was super easy going and nice! It was a fast and easy service I will be coming back for sure! It was a fast and easy service I will be coming back for sure! More