Gettel Hyundai of Lakewood

They need to change their advertising. Gettel does NOT get it! Terrible customer service. Had an appointment today at 7:15am for 2 recalls that they made the arrangements. Dropped off the Gettel does NOT get it! Terrible customer service. Had an appointment today at 7:15am for 2 recalls that they made the arrangements. Dropped off the car to Kaila at the correct time. An hour later she returns to say they done have the parts. They will have to reschedule. One recall is from Nov 20, 2025 . Apparently they used our parts on someone else’s vehicle. This is at least the 5th time we have had our new Santa Fe in for service. Gettel Doesn’t Get it! More

I had a great experience working with Lenny at the Hyundai store in Lakewood. He was knowledgeable, transparent, and genuinely helpful throughout the entire process. He made everything simple and stre Hyundai store in Lakewood. He was knowledgeable, transparent, and genuinely helpful throughout the entire process. He made everything simple and stress-free from start to finish. If you’re looking for someone professional and easy to work with, I highly recommend asking for Lenny. More

Sales person, Reuben, followed up with me and then I finally made a purchase. I had a great experience and the dealership worked with me to make it happen. finally made a purchase. I had a great experience and the dealership worked with me to make it happen. More

Izzy was my advisor. He was an absolute pleasure. He explained everything to me so I could fully understand what was going on with my car. All of the employees here are v He was an absolute pleasure. He explained everything to me so I could fully understand what was going on with my car. All of the employees here are very nice. More

If I could give no stars, believe me I would. .. I took my car for regular maintenance to be done for the February date posted on my windshield... I guess I needed other items done to which no of .. I took my car for regular maintenance to be done for the February date posted on my windshield... I guess I needed other items done to which no of this was explained to me to include pricing in detail and to see if I could afford such items to be done... I was told to sign and initial, but that's what is done every time you go there... now it's my fault that I didn't question prices/charges and $700 later... go f yourself and pay it up!!!! Service has gone down quite a lot.. I guess that's too match their upgrade of the building and everything. I will not ever set foot in this place and Hyundai will no longer be a car I purchase... and I'm ready to get a new car in the next few months. Y'all suck and take no freaking responsibility for your Izzy's process of writing numbers on a paper and expecting the client to know what that entails. xxxxty procedure-the manager Roberto sucks! Izzy sucks! Whoever else called me pretending to be a manager SUCKS too!!!!!!!!!!!!!!!!! Y'all SUCK Explain pricing by itemized detail with your mouth and let people decide what they can afford to pay for!!! DON'T BAMBOOZLE TO PAY FOR STUFF BC signatures are given on the maint form!!! COMMUNICATE!!!!!!!!!!!!!!!!!! 2/4/25 was my service date! Show less More about me More

Typical Gettel dealer. Trying to upsell unneeded maintenance items and procedures. Oil, filter and tire rotation should take about 20 minutes. Took almost 90. My Sonata Trying to upsell unneeded maintenance items and procedures. Oil, filter and tire rotation should take about 20 minutes. Took almost 90. My Sonata lease is up in one year and that's the end of them. More

$500. 82 for a simple service that took 3.5 hours ,I was taken in by well trained representatives that never told me my car needed things just smoothly sug 82 for a simple service that took 3.5 hours ,I was taken in by well trained representatives that never told me my car needed things just smoothly suggested and I fell for it .Total bill $794.84 NEVER AGAIN run don’t walk away from this place More

I had a excellent experience purchasing my new vehicle from Gettel Hyundai of Lakewood. My salesman Hector Navarro was very helpful and courteous. I would recommend him to my friends and family. from Gettel Hyundai of Lakewood. My salesman Hector Navarro was very helpful and courteous. I would recommend him to my friends and family. More

Ismael Irizarry, I do believe is one the best in the service department! the mechanics had wrong. service department! the mechanics had wrong. More

I made an appointment to have recall work performed. When I arrived for my appointment I was told the part has to be ordered. I was not informed about this at the time of making the appointment. If rec When I arrived for my appointment I was told the part has to be ordered. I was not informed about this at the time of making the appointment. If recall service is booked then the parts needed should be on hand or customer notified they have to be ordered first. I went to Brandon Hyundai,which is a lot closer, to have the service done and they told me parts have to be ordered and made an appointment a few weeks out for ordering time. I received a text within five days that the part was in and had service appointment changed and done that week. This was a second time trying Gettel Hyundai of Lakewood and had problems again. I was contacted by Jay Alexander and tried calling back and sent e-mails but no contact was made. More