Gettel Chrysler Jeep Dodge Ram

Top Notch Service Department I brought my Jeep in to get a spare key programmed. I didn't realize that I needed an appt, but John (Asst Manager) said he could squeeze me in if I w I brought my Jeep in to get a spare key programmed. I didn't realize that I needed an appt, but John (Asst Manager) said he could squeeze me in if I waited awhile. Cool, I'll wait, no problem. Zachary (Technician) found a leak in my engine oil filter (covered by warranty) but the day was almost over so I would have to leave the car overnight. John offered me a ride home. I explained that I came from three towns away because my local dealer (Galeana Jeep) sucks. John kicked it up a notch and got 'er done the same day. I wish I could give Palm Jeep service dept 6 stars. there's nothing they could have done to make the experience better. More

Profit before Customer Service I have been a dedicated customer for over 7 years. Had 3 vehicles serviced there and purchased 2 new vehicles. I felt I could trust them and customer I have been a dedicated customer for over 7 years. Had 3 vehicles serviced there and purchased 2 new vehicles. I felt I could trust them and customer service was good. Well that's all gone, found out they were going to rip me off with a navigation update, thankfully I call other dealers for the real price, which makes me question the deal on the car. Yesterday I had an issue with a tire, the customer service advisor and the sales manager could have cared less. Obviously the dollar has replaced customer service. Again they wanted to rip me off by overcharging a repair I never should have paid for at all. Thankfully, Firestone did have caring personnel and the problem was resolved for half of what Palm wanted. They spent the time looking for options instead of shrugging their shoulders. Palm and I are done. I will not spend another penny there, buy another vehicle there or recommend them to people who ask where I got my Jeep. Don't buy anything there until you are positive they are not ripping you off. More

Jeff & Ken are best of THEE BESTTTT! 😸 This was my first experience at a dealership that was for lack of any better words flawless!! Jeff Mc Kinney will do you right!! He is not your cliche This was my first experience at a dealership that was for lack of any better words flawless!! Jeff Mc Kinney will do you right!! He is not your cliche' salesman & i mean that with the utmost respect. I can attest 110% I wouldn't have gotten a car if it wasn't from him. If you want top of the line or above & beyond customer service I would only recommend that you go and see Jeff!! ?????????????? Hands down #1!!! Jeff, Thank you so much for your great service it did not go unnoticed and is much appreciated???????????? More

Palm Dodge treated me like my business matters!! First I went to weigh out my options of my current lease / buying new. Dave Symons took the time and undivided attention to all my questions and conce First I went to weigh out my options of my current lease / buying new. Dave Symons took the time and undivided attention to all my questions and concerns. Him along with his finance department ran all the numbers and options. Took the time to show me different makes and models of various cars and trucks. In the end I bought out my lease due to liking my truck the most. The man and team made no money on me but yet still treated me like I was a priority!! Amazing team and will definitely return and recommend!! Sean Dowd More

Salesman Dave......watch out for him!!! Dave submitted 17k offer when I said 16k. Now stuck with 17k financing....BEWARE! !! Fairly Sure finance manager working with the salesman Dave. B Dave submitted 17k offer when I said 16k. Now stuck with 17k financing....BEWARE! !! Fairly Sure finance manager working with the salesman Dave. Be careful if dealing with this man. More

Business Manager Ken Wells was pleasant to work with. He explained everything in basic terms and made the process incredibly easy. He was very easy to talk to and made Ken Wells was pleasant to work with. He explained everything in basic terms and made the process incredibly easy. He was very easy to talk to and made what is usually the worst part of car buying, the easiest. More

very dissapointed The service manager lied to me he said all darts have a vibration rattle in the dash and we have no fix for it. I called the dealer in Michigan that I The service manager lied to me he said all darts have a vibration rattle in the dash and we have no fix for it. I called the dealer in Michigan that I used for service he said we are not aware of any such problem. He assured me they could fix the problem. Even with an appointment a oil change took 2+ hours both times. More

Would not honor the free tire rotation on new car. It seems they made a lot of people angry, including myself, at Palm Auto Dodge. I bought a brand new Dodge Dart a few months back, and the salesman to It seems they made a lot of people angry, including myself, at Palm Auto Dodge. I bought a brand new Dodge Dart a few months back, and the salesman told me we had 4 free oil changes, along with a tire rotation, and a multi-point inspection over 2 years. When I brought the car in for an oil change, they told me that the tire rotation was not included. I instantly produced the paper I was given at the time of sale, showing that the 3 things I listed above were mentioned. They said that listing the tire rotation was a mistake by Chrysler, and that the tires would NOT be rotated. I spoke to the salesman I bought the car from, and he told me he never said that. I was angry to say the least. As I was waiting for my car, there was an elderly woman who seemed quite agitated. It turned out she was told the same thing when she bought her car, and they would not honor it for her either! My car was up on the lift for over an hour. How hard would it have been to take 5 minutes, and rotate the tires? Instead, they wanted to charge $19.99 + tax, and treat it as a separate service. In the past I have recommended Palm Auto to 4 of my family members who bought cars there. That is the last time they will ever see sent from me! More

Service Purchased a new jeep here. Came in for oil change. All day event!! Sales side was as expected service side not so great. Each time here has been the Purchased a new jeep here. Came in for oil change. All day event!! Sales side was as expected service side not so great. Each time here has been the same Whoever checks you out at purchase also had never even heard of dealer rater!! More