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Germain Lexus of Naples

Naples, FL

4.9
2,161 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,161 reviews

September 01, 2023

Danny Rusinik is knowledgeable and helpful. His experience in the field is evident. Great guy! More

by leopold_cynthia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Sep 05, 2023 -

Germain Lexus of Naples responded

Thanks for letting us know how satisfied you were with Danny's assistance! We're glad he provided you with his utmost support and insight at this visit. We look forward to making your next appointment just as outstanding! Regards, Zach Germain - General Manager

September 01, 2023

Excellent service attentive sales man kudos to James Long great dealership long time customers thank You More

by Tdemps77
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Long, Germain Lexus Sales Department
Sep 01, 2023 -

Germain Lexus of Naples responded

Thanks so much for the stellar review of James! Nothing means more to us than your satisfaction, so we're pleased James did everything he could to make sure your transaction was smooth. Congratulations! Best wishes for amazing travels in your new Lexus! Regards, Zach Germain - General Manager

August 31, 2023

Rick Brown did a great job taking care of me during my last visit for service. More

by jjsdub300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Brown
Sep 01, 2023 -

Germain Lexus of Naples responded

Thanks so much for your 5-star review of Rick! We're pleased he took excellent care of you and of your Porsche on your last visit with us. Please don't hesitate to reach out when Rick and the Germain Lexus team may assist you again. It's always our pleasure! Regards, Zach Germain - General Manager

August 24, 2023

We highly recommend Germaine Lexus of Naples and their staff for exceptional service. We were having a connection problem for the phone, map and radio on our new 2022 RX350. From the time of service Sco More

by na0
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fielding, Service Consultant, & JohnVarljien, Tech Support, Lu Gani
Aug 25, 2023 -

Germain Lexus of Naples responded

na0, thanks for taking a moment to let us know how pleased you were with the service our team provided for you! We hope you won't hesitate to get in touch the next time Scott and John may assist you with an automotive need. Safe travels until next time! Regards, Zach Germain - General Manager

August 21, 2023

Dealt with RICHARD JOINER at Naples Lexus. I was having trouble with my car unsure of what was wrong with it. I took it to another mechanic first and I still had the same problem, so I ended More

by Naplesgirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McCloskey, Germain Lexus Sales Department
Aug 22, 2023 -

Germain Lexus of Naples responded

Thanks so much for the A+ for Richard! Nothing means more to us than your complete satisfaction, and we're happy he did everything he could to get your vehicle's repairs completed thoroughly while keeping you in the loop. Thanks for choosing Germain Lexus! We'll see you next time! Regards, Zach Germain - General Manager

August 19, 2023

BUYER BEWARE OF EXCESSIVE ILLEGAL FEES CHARGED AT END OF LEASE BUY OUT. A FEDERAL LAW CALLED THE CONSUMER LEASING ACT PROHIBITS DEALERS FROM ADDITIONAL FEES NOT INCLUDED IN ORIGINAL LEASE AGREEMENT. ILLEGAL More

by Vicki S., RN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Germain Lexus Sales Department, Zach Germain
Aug 21, 2023 -

Germain Lexus of Naples responded

Vicki, thank your for taking the time to share your concerns. I sincerely apologize for your frustration. We look forward to meeting with you soon to discuss the details. Regards, Zach Germain - General Manager zach@germaincars.com 239-214-6888

Aug 21, 2023 -

Vicki S., RN responded

I am please to update that on 8/19/23, the General Manager, James Koser called me to offer a "NO FEE" cash buyout of my Leased 2020 NX300. He scheduled the appointment for today, 8/21/23 with my sales person Sal Silvano. The process was very quick and easy, about one hour total. This was the exact experience I had hope for. The only Fees I paid were for Taxes, Tag and Title Transfer. I very much appreciate the effort to rectify the problem to my complete satisfaction.

August 17, 2023

John Mccloskey has spearheaded all my service needs for the 11 years i've been dealing with Germain Lexus. He knows my vehicle and reminds me whenever service is required and makes sure it is performed com More

by kipmurray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McCloskey
Aug 17, 2023 -

Germain Lexus of Naples responded

Hi, Kip! Thanks for taking a moment to give credit to John for years of exceptional service to you. We're honored by your loyalty, and we also look forward to being of service to you for many more years. Thanks for always choosing Germain Lexus! Regards, Zach Germain - General Manager

August 17, 2023

This is my third Lexus from Germain Lexus in Naples. We choose to go back to them because the sales person we had in the past was still there, Paul Breggins. He took very good care of before and also th More

by wtarakdjian
Recommend Dealer
Yes
Employees Worked With
Steve Duran, Paul Berggren
Aug 21, 2023 -

Germain Lexus of Naples responded

We're delighted to hear it! We do have an amazing team, and we're so pleased Paul provided you with another outstanding buying experience. Congratulations on your newest Lexus! We wish you all the best in your journeys ahead, from everyone at Germain Lexus! Regards, Zach Germain - General Manager

August 16, 2023

Alec Lizzel was fast to respond. Did everything promises. Dealership was very trustworthy. Highly recommend using Alec for your next car purchase. More

by Tom Egg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alec Lizzel, Germain Lexus Sales Department
Aug 17, 2023 -

Germain Lexus of Naples responded

Hi, Tom! Thanks so much for your thoughtful review of Alec. We're thrilled he provided you with an amazing dealership experience. Congrats on your new pre-owned Lexus! We wish you all the best in your upcoming travels, from everyone at Germain Lexus! Regards, Zach Germain - General Manager

August 10, 2023

Jeff Smith was both professional and knowledgeable. I am completely satisfied with the experience at Germain with Jeff and his team More

by Bonita Johnny
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Smith
Aug 11, 2023 -

Germain Lexus of Naples responded

Thanks so much for sharing positive feedback! We're delighted you enjoyed an exceptional dealership experience with Jeff and the team. Congrats on the new pre-owned Lexus! Best wishes for awesome travels, from all of us at Germain Lexus! Regards, Zach Germain - General Manager

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