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Germain Lexus of Naples

Naples, FL

4.9
2,161 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,161 reviews

September 23, 2023

Tina Marie Catrucco sold us a Certified Pre-owned 2020 Lexus RX350. Prior to the sale, Tina put together a detailed spread-sheet of the available cars which provided us all the relevant information which More

by Vicord1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tina Marie Catrucco, Germain Lexus Sales Department
Sep 25, 2023 -

Germain Lexus of Naples responded

Thanks so much for this terrific review of Tina! Nothing means more to us than your complete satisfaction, so we're pleased she did everything she could to make sure your transaction was accommodating. Congratulations! Best wishes for amazing travels in your new RX 350! Regards, Zach Germain - General Manager

September 22, 2023

Excellent service, welcoming environment from beginning to end. Everything was explained including estimated cost prior to beginning work. More

by Patricia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Van Buren
Sep 25, 2023 -

Germain Lexus of Naples responded

Thanks for letting us know how satisfied you were with our service team's assistance, Patricia! We're pleased they provided you with helpful insight and a pleasant experience, overall. We look forward to making your next appointment just as outstanding! Regards, Zach Germain - General Manager

September 20, 2023

Very attentive and efficient service thanks to Alex Depew. He was very helpful and thoughtful. More

by Jlhjlh70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex depew
Sep 21, 2023 -

Germain Lexus of Naples responded

We're so happy to hear that! Thank you for letting us know how pleased you were with Alex's efficient service. It is our pleasure to make your service visits valuable and convenient. We wish you the safest of travels until we may help you again! Regards, Zach Germain - General Manager

September 19, 2023

My service person is Danny Ruskin. I receive elite customer service when I take my car in for service. He has always made my experience with Lexus a very positive one. He is very profe More

by Ms. More
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Sep 20, 2023 -

Germain Lexus of Naples responded

Thank you for your kind review, Ms. More! We sincerely appreciate your continued business, and we're glad Danny has always taken such great care of you and your vehicle. Thank you for making Germain Lexus your #1 choice for automotive service! Regards, Zach Germain - General Manager

September 15, 2023

THE SERVICE HAS ALWAYS BEEN GRATE AT THIS DEALERSHIP EVERYTHING IS GONE OVER BEFORE SERVICE BEGINS THANKS TO JACKSON KIRBY More

by PHIL @SWISSCT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Sep 18, 2023 -

Germain Lexus of Naples responded

Thank you for your kind review, Phil! We truly appreciate your continued business, and we're glad Jackson has always taken such great care of you and your vehicle. Thank you for making Germain Lexus your #1 choice for service! Regards, Zach Germain - General Manager

September 12, 2023

Leland gleaner was our setvice consultant. He was friendly and efficient He kept us informed about work to be performed, costs and schedule More

by marcobob1042
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leland glesmer, Beverly Coppola
Sep 12, 2023 -

Germain Lexus of Naples responded

Thank you for your thoughtful feedback on Lee! Your satisfaction is our ultimate goal, so we're happy Leland handled your vehicle's visit with great care and prompt communication. We hope to ensure these circumstances at your next appointment, and look forward to seeing you then! Regards, Zach Germain - General Manager

September 11, 2023

We have been coming to Germain Lexus for over 17 years, John Mc Closkey has serviced three cars that we purchased at Germain He does an excellent job and he is the primary reason that we continue to buy ou More

by prvanwyck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McCloskey
Sep 12, 2023 -

Germain Lexus of Naples responded

Thanks so much for your kind review! We're so pleased the value of John's support and expertise exceeded your expectations at this visit, as it has in the past. We sincerely appreciate your continued business, and look forward to being of service to you for years to come! Regards, Zach Germain - General Manager

September 06, 2023

Orlando Sabua was wonderful to work with, he met or exceeded my expectations and was very knowledgeable. More

by Ttlusallc
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Germain Lexus Sales Department
Sep 07, 2023 -

Germain Lexus of Naples responded

Thank you for letting us know how happy you were with Orllando's assistance! We're thrilled the value of his expertise exceeded your expectations. Congratulations on the new Lexus! We wish you all the happiness you've been looking forward to, from all of us at Germain Lexus! Regards, Zach Germain - General Manager

September 03, 2023

Great sales person, always ready to help. Will come back when ready to purchase next car, More

by atlantabuckets
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sal Pellicciotta
Sep 05, 2023 -

Germain Lexus of Naples responded

Great! Thanks so much for your thoughtful feedback. We're glad our sales team took the time to address your needs and interests to ensure a truly satisfying dealership experience. We certainly look forward to working with you again some day! Regards, Zach Germain - General Manager

September 01, 2023

I love my visits to Germain Lexus! Been going there since 2010, when I first moved to Naples. Thank you, Jackson Kirby! What a great service experience! You totally took care of my ca More

by Rose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Sep 05, 2023 -

Germain Lexus of Naples responded

Thank you, Rose! We're pleased you had another great service experience with us, and that Jackson made sure your vehicle was well taken care of. We appreciate your business and look forward to seeing you at your next visit! Regards, Zach Germain - General Manager

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