Germain Lexus of Naples

I had a nail in my rear tire. I called Germain Lexus. They told me to bring the car in. They also informed me that they would have to replace the tire because they do not repair a I called Germain Lexus. They told me to bring the car in. They also informed me that they would have to replace the tire because they do not repair and they explained why. More

I brought my vehicle in for maintenance and my service advisor Leland Glesmer had a loaner vehicle ready and waiting for me. Lee called me when my car was ready for pickup which was about the time he had advisor Leland Glesmer had a loaner vehicle ready and waiting for me. Lee called me when my car was ready for pickup which was about the time he had estimated it would be done. Leland gave me top notch professional service. More

Drive in first person contact was Manuel, very good. Next contact , a gentleman, whose name I did not get directed me to have a seat and told me my service rep would be with me shortly. Alex was good Next contact , a gentleman, whose name I did not get directed me to have a seat and told me my service rep would be with me shortly. Alex was good and gave me important information regarding my 2 free service inspections. Danny helped Alex and was great. More

Good service! But get your vacuum cleaner fixed! Needed this done, since I get back pain. Apparently this vacuum has been broken forever. I tried last year But get your vacuum cleaner fixed! Needed this done, since I get back pain. Apparently this vacuum has been broken forever. I tried last year as well.. More

I came in to look for a used Lexus, just look! Kathleen Chandler was the first person we met and was our sales person. She showed me a beautiful 2021 Lexus NX , she could tell that I really like Kathleen Chandler was the first person we met and was our sales person. She showed me a beautiful 2021 Lexus NX , she could tell that I really liked the car but was having trouble with the small icons and controls, she immediately showed us the 2024 Lexus 250 we really liked that one more. However they were both tempting. We really had just started looking. After some negotiation she was able to give us figures on both cars, with no pressure from her we left the dealership to think about it. I immediately called the next morning to say we wanted the new one. I forgot to mention she found the color i wanted and it arrived on their lot in 4 days. A big part of the reason I bought from Kathleen Chandler is she put no pressure on us, I felt comfortable dealing with her. At closing she had everything ready to go and help keep us comfortable during the process. She is very nice, a real asset to Germain Lexus of Naples. More

Previously had Beverly Copolla - who was amazing, now I have Jackson Kirby, who is equally as great! have Jackson Kirby, who is equally as great! More

I was impressed with the professional environment at Germain. I have purchased many cars and my experience at Germain was by far the best. Our salesman Timm Bastyr was very accommodating and did a thoro Germain. I have purchased many cars and my experience at Germain was by far the best. Our salesman Timm Bastyr was very accommodating and did a thorough job of explaining the vehicle when we took delivery. More

Jackson Kirby was excellent at checking my car in, getting a loaner ready and keeping me informed of progress. getting a loaner ready and keeping me informed of progress. More

First class as soon as I entered the dealership. Timm Bastyr met me immediately and we quickly established a friendship. Timm is a true professional. Calm, knowledgeable and very positive I couldn’ Timm Bastyr met me immediately and we quickly established a friendship. Timm is a true professional. Calm, knowledgeable and very positive I couldn’t have found a better person to help in selecting a new car. I even had a good friend join me one day to meet Timm and hear the benefits of purchasing a Lexus. Well my friend Tom purchased a new car in short order as I was still deciding. Another star for Timm. All in all we were two happy customers thanks to Timm and your wonderful product. Thanks again for the first class service. My best, Bill Bennett More

Great service. Easy to schedule. Explain it all and are efficient and top excellence. Service manager Jackson Kirby is great. Much valued and appreciated. Easy to schedule. Explain it all and are efficient and top excellence. Service manager Jackson Kirby is great. Much valued and appreciated. More