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Germain Lexus of Naples

Naples, FL

Overview
Reviews
Vehicles
4.9
2,161 Reviews
Call Dealership (239) 592-5533
View Awards

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,161 reviews

December 12, 2023

The team at Germain Lexus was pleasant and informative and I enjoyed my experience there More

by nwaugh34112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Duran, Danny Rusinik, Luke Allen
Report | Print
Dec 12, 2023 -

Germain Lexus of Naples responded

We are grateful for you leaving us this wonderful review! We are thrilled to hear that our team took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that they were pleasant and informative. Please drive safely and do not hesitate to let us know how we may be of further service to you. Regards, Don Nelson- General Manager

December 10, 2023

Leland Glesmer was very good . He informed me of everything that was happening. Very professional and courteous. More

by kwbeuschel
Recommend Dealer
Yes
Employees Worked With
Leland Glesmer
Report | Print
Dec 11, 2023 -

Germain Lexus of Naples responded

Thanks for stopping by to share your 5-star review of Leland! We're glad he addressed your vehicle's service process with plenty of communication. Please don't hesitate to reach out when we can help you again. It's always our pleasure! Regards, Don Nelson - General Manager

December 08, 2023

Always a pleasure to be at Germain Lexus. Very professional and courteous. My appointment was on time and done completely satisfactory. More

by kiss123ds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
"Bud" is a complete gentleman, always a pleasure to see him. , Jackson Kirby
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Dec 09, 2023 -

Germain Lexus of Naples responded

Thanks for taking a moment to share positive and encouraging feedback with us! Your loyalty to Germain Lexus is an honor, and we hope to continue being your #1 choice for years to come. See you next time! Regards, Don Nelson - General Manager

December 07, 2023

Great, personal service by Jackson Kirby. I was warmly welcomed, informed of recommendations and enjoyed tea and cookies. Very nice atmosphere, but outdoor, comfortable seating would be nice. More

by barbara arty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Report | Print
Dec 08, 2023 -

Germain Lexus of Naples responded

Thank you for telling us why you liked this service visit, Barbara! We're pleased you enjoyed the accommodations offered by Jackson and our service department. Your suggestions are duly noted, too. We hope you'll continue to make Germain Lexus your first choice for service! Regards, Don Nelson - General Manager

December 06, 2023

Had a very positive experience with Jackson Kirby. He make the service very user friendly. More

by rufein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Report | Print
Dec 07, 2023 -

Germain Lexus of Naples responded

Thank you for your positive review! We are thrilled that Jackson was both kind and helpful throughout your visit. Providing a 5-star experience is always our goal. We hope to see you again the next time you are in need of automotive service. Regards, Don Nelson - General Manager

December 06, 2023

First service visit Dan Rusinik was awesome very communicative and helpful, great Job thanks Rob More

by Robhughes1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Report | Print
Dec 07, 2023 -

Germain Lexus of Naples responded

We are happy to hear of your positive experience, Rob! Providing top-notch service is so important to us, and we are glad that Dan's efforts could meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with. Regards, Don Nelson - General Manager

December 05, 2023

I’ve been taking my car to Germain for close to eight years. The service rep, Jackson Kirby has always shown professionalism, courtesy and knowledge. The whole service experience has always been positi More

by jpen
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Report | Print
Dec 06, 2023 -

Germain Lexus of Naples responded

Thank you for your amazing review! We are honored that you have continuously confided in us with your automotive needs over the past 8 years, and we are so glad that Jackson consistently provides you with the A+ service that you deserve. Your safety and satisfaction are our utmost priority. Safe travels! Regards, Don Nelson - General Manager

December 02, 2023

Very prompt with appointment . Treat you with respect when you take the car for service Explaination of service needed is excellent More

by shubhidesai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex dephew
Report | Print
Dec 06, 2023 -

Germain Lexus of Naples responded

Thank you for your excellent review! We are so glad that our team could provide you with the A+ service that you deserve. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Regards, Don Nelson - General Manager

November 30, 2023

Fantastic experience. The entire requirements for our automotive was very well described. Thank you so very much More

by Stephen Lucas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik, Beverly Coppola, Jackson Kirby, JD Bube, Luke Allen, Rick Brown
Report | Print
Nov 30, 2023 -

Stephen Lucas responded

Fantastic service. Thanks to everyone

Dec 01, 2023 -

Germain Lexus of Naples responded

Stephen, Thank you so much for your excellent review! Providing top-notch service is so important to us, and we are glad that our efforts could meet your satisfaction. We hope that you continue to choose us for all of your future automotive needs. Safe travels! Regards, Don Nelson - General Manager

November 30, 2023

Dan Rusinik and the service team working on my car did a fine job in a timely manner. More

by jbm3735
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Report | Print
Dec 01, 2023 -

Germain Lexus of Naples responded

Thank you for sharing the positive experience you had with Danny! We are happy to hear that he could get your automotive needs efficiently taken care of. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if we may ever be of further assistance to you. Regards, Don Nelson - General Manager

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