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Germain Lexus of Naples

Naples, FL

4.9
2,161 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,161 reviews

January 10, 2024

As always, the staff is very gracious & helpful. Very pleased with the time & effort that Dan Rusinik always puts in to pay attention to my car's service needs. More

by oilseed_beech.09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Jan 10, 2024 -

Germain Lexus of Naples responded

Thank you for recognizing Dan's excellence by sharing your 5-star review! We're certain he'll be honored by your positive words, and we hope you won't hesitate to call the next time Dan and the Germain Lexus team may help you. Regards, Don Nelson - General Manager

January 08, 2024

Ther service for our 2016 IS 200t was quick and efficient. Hector Perez, was attentive, courteous and explained all the option clearly. More

by john.asher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Perez
Jan 10, 2024 -

Germain Lexus of Naples responded

John, thank you for sharing positive feedback on Hector! We want all of our guests to be treated to service that is thorough and attentive, so we're happy that's exactly what he provided for you. We look forward to your next visit. Regards, Don Nelson - General Manager

January 05, 2024

We visited Germain to look at buying a LS500, Osman Shaw assisted my husband and myself in finding a vehicle that was right for us. Osman was professional friendly knowledgeable and most of all patient. I More

by Goglesby
Recommend Dealer
Yes
Employees Worked With
Osman Shaw
Jan 06, 2024 -

Germain Lexus of Naples responded

Thank you for sharing some awesome feedback on Osman! We're thrilled you enjoyed working with him for the purchase of your Lexus. Congratulations! We wish you all the best in your future travels, from the entire team at Germain Lexus! Regards, Don Nelson - General Manager

January 05, 2024

Great salesman Osman Shaw. He was a pleasure for the entire process. All was great. More

by Bbennett
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Osman Shaw , Germain Lexus Sales Department
Jan 06, 2024 -

Germain Lexus of Naples responded

Bbennett, that's a really great review of Osman and he totally deserves it. Thank you for your thoughtful feedback on this experience. We wish you many happy travels in your new Lexus, from all of us at Germain Lexus! Regards, Don Nelson - General Manager

January 03, 2024

Mari Vazquez was a total joy to work with during my visit to Germain Lexus yesterday. She told me up front approx. how much time and money would be involved for my repair - then allowed me to sit comfortabl More

by Phil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mari Vazquez
Jan 05, 2024 -

Germain Lexus of Naples responded

Thank you for telling us why you liked this service visit, Phil! We're pleased you enjoyed working with Mari and the accommodations offered by our service department. We hope you'll continue to make Germain Lexus your first choice for service! Regards, Don Nelson - General Manager

December 31, 2023

Alec Lizell went above and beyond to give us excellent service and help us pick out the right vehicle. He even drove to our house the evening of the sale to get necessary items. We are return customers at More

by dr1doug
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alec,Lizell, Germain Lexus Sales Department
Jan 02, 2024 -

Germain Lexus of Naples responded

Congratulations on your new Lexus! We're thrilled you enjoyed a pleasant and accommodating buying experience with Alec, and we appreciate your terrific feedback. We wish many happy travels to you in your new ride, from all of us at Germain Lexus! Regards, Don Nelson - General Manager

December 31, 2023

We had a wonderful experience purchasing our new vehicle with Alec Lizell. He worked extremely hard to find the perfect Lexus for us. He was so patient and knowledgeable. You are lucky to have him as one of More

by mary.wiedenhaft
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Germain Lexus Sales Department
Jan 02, 2024 -

Germain Lexus of Naples responded

Bob & Mary, thank you for sharing your experience with us! We're delighted Alec handled your wishes with the utmost advocacy and grace. Congrats on the new Lexus! Best wishes for safe and pleasant travels on the road ahead, from everyone at Germain Lexus! Regards, Don Nelson - General Manager

December 30, 2023

Lu Gani is THE BEST! Extremely knowledgeable about the brand, goes above and beyond to answer every single question. Does not rush you, gives you choices that will benefi More

by Jo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lu Gani
Jan 02, 2024 -

Germain Lexus of Naples responded

Jo, your fantastic review says a lot about Lu and he truly deserves it. Thank you for your thoughtful feedback on this experience and for recommending Lu to your loved ones and friends. We wish you many happy travels in your new Lexus, from all of us at Germain Lexus! Regards, Don Nelson - General Manager

December 28, 2023

Richard Brown is knowledgeable, professional and extremely courteous. He always takes good care of me. The dealership is the best! More

by mm91367
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Brown
Dec 29, 2023 -

Germain Lexus of Naples responded

Thank you for leaving Richard this wonderful review! We are so glad that he consistently provides you with the quality service that you so much deserve. It is our pleasure to serve you and your automotive needs in any way possible. Wishing you the safest of travels until we meet again! Regards, Don Nelson - General Manager

December 28, 2023

Great experiences at Germain Lexus. Paul Berggren is an outstanding sales person and Jackson Kirby is excellent in service! More

by tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Berggren, Jackson Kirby
Dec 29, 2023 -

Germain Lexus of Naples responded

Tom, Thank you for sharing your positive experience with us! Providing top-notch service is so important to us, and we are glad that Paul's and Jackson's efforts met your satisfaction. Please do not hesitate to give us a call if there is ever anything more that we may help you with. Safe travels! Regards, Don Nelson - General Manager

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