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Germain Lexus of Naples

Naples, FL

4.9
2,161 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,161 reviews

January 18, 2024

Jackson Kirby is the face of Germain Lexus service dept. He is always friendly, professional and efficient and is a pleasure to deal with. He is a true asset to your dealership - and he deserves the corne More

by jeanclary14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Jan 18, 2024 -

Germain Lexus of Naples responded

Jean, Thank you so much for leaving Jackson this incredible review! We are glad to hear that Jackson took great care of you and your automotive needs. We are happy to know that he is always friendly, professional, efficient and a pleasure to deal with. We appreciate your continued business with us here at Germain Lexus. We look forward to continue serving you and your future automotive needs for many more years to come. We will also take your feedback into great consideration! Regards, Don Nelson - General Manager

January 16, 2024

Managers were very accommodating Salesman was the very best. Dealership was very clean. My new car delivery went perfect More

by G Szudy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mat Duron was our salesman and he was great, Eddie Vasco
Jan 17, 2024 -

Germain Lexus of Naples responded

Thank you for sharing your positive experience with us! We are glad that our team took great care of you. We greatly appreciate the opportunity to work with you. Wishing you the warmest congratulations on your new vehicle- on behalf of the entire team! Regards, Don Nelson - General Manager

January 15, 2024

Germain Lexus of Naples has by far the best sales professionals ever. Not only did they assist me in purchasing my new car, they even went over and beyond to ensure that I was pleased with the vehicl More

by chinique1986
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ernesto Marrero
Jan 15, 2024 -

Germain Lexus of Naples responded

That's wonderful! Thanks for the positive feedback on working with Ernesto. We're delighted he effortlessly accommodated your interest in a new vehicle. Congratulations! We wish you so much happiness in your upcoming travels, from all of us at Germain Lexus! Regards, Don Nelson - General Manager

January 12, 2024

Scot Joiner made my visit to Germaine Lexus a joy. He greeted me as soon as I came. Told me everything that would happen. Helped me adjust my bill and stayed in touch during my visit. Lois Fawcett More

by loisfawcett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scot Joiner
Jan 12, 2024 -

Germain Lexus of Naples responded

Lois, thanks for stopping by to share your 5-star review of Scott! We're glad he addressed your vehicle's service process with plenty of communication. Please don't hesitate to reach out when we can help you again. It's always our pleasure! Regards, Don Nelson - General Manager

January 12, 2024

John Azero took extra time to describe this vehicle to me in great detail. I am in California and purchased this vehicle solely on his description. More

by Kirkwentland
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Duran , John Azarow
Jan 15, 2024 -

Germain Lexus of Naples responded

That's fantastic! Thank you for letting us know John did an amazing job with your long distance buying experience. Congrats on the new vehicle! We wish you many pleasant travels, from the entire team at Germain Lexus. Regards, Don Nelson - General Manager

January 11, 2024

As my service manager Richard Brown at Germaine Lexus takes care of my Lexus maintenance requirements at the correct intervals. He is always willing to answer any questions and works efficiently to get More

by Della
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Brown
Jan 11, 2024 -

Germain Lexus of Naples responded

Della, Thank you so much for leaving Richard this positive review! We are glad to hear that Richard took great care of you and your Lexus needs. We are happy to know that he was willing to answer your questions and worked efficiently to get the work completed. Please do not hesitate to let us know how we may be of further service to you. Regards, Don Nelson - General Manager

January 11, 2024

Richard Brown couldn’t have been more informative and helpful. I look forward to his service in the future. More

by lamiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beverly Coppola, Rick Brown
Jan 11, 2024 -

Germain Lexus of Naples responded

Lamiller, We are grateful for you leaving Richard this wonderful review! We are thrilled to hear that Richard took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that he was informative and helpful. Safe travels until we meet again! Regards, Don Nelson - General Manager

January 11, 2024

Hector Ortiz always help and make the process so quick! This is the 2nd car I get with him and I will always go back with him! Thank you so much, Sherley. More

by Sherley Torres
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hector Ortiz , Eddie Vasco
Jan 11, 2024 -

Germain Lexus of Naples responded

Sherley, We greatly appreciate you for leaving Hector this spectacular review! We are honored to have had the opportunity to work with you and we are glad that Hector could provide you with top notch service. We are delighted to know that he was helpful and made your car buying experience here at Germain Lexus so quick. If there is ever anything else that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire team! Regards, Don Nelson - General Manager

January 10, 2024

I’ve used Germain for 7-8 years and have always been satisfied with their service. More

by Tjwalsh323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Jan 10, 2024 -

Germain Lexus of Naples responded

Thank you for the honor of serving you over the years! We're pleased you continue to receive the best care and guidance from our exceptional team. Please don't hesitate to reach out when we can assist you again. We look forward to it! Regards, Don Nelson - General Manager

January 10, 2024

Always pleasant and ready to sit down with you. Very knowledgeable and a pleasure to work with More

by ragsag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McCloskey
Jan 10, 2024 -

Germain Lexus of Naples responded

Thanks for your 5-star review of our awesome team! We're glad you feel confident in relying on our experts for any of your automotive questions or concerns. We look forward to being of service to you for many years to come. Regards, Don Nelson - General Manager

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