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Germain Lexus of Naples

Naples, FL

4.9
2,161 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,161 reviews

February 09, 2024

On time service Scott Fields was a great communicator. The detail he provided was great More

by Beruttij
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fields
Feb 13, 2024 -

Germain Lexus of Naples responded

Offering thorough and efficient service is so important to us, and we are glad that Scott provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Thank you and safe travels! Regards, Don Nelson - General Manager

February 09, 2024

I had an excellent experience purchasing my Lexus RX350. Cary Vhugen was my salesman and he did an excellent job. Cary was great showing my wife how to operate the numerous features of this vehic More

by fredpascucci
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cary Vhugen
Feb 13, 2024 -

Germain Lexus of Naples responded

Fred, Thank you for your kind review! We are glad that Cary provided you and your wife with 5-star service. It is our pleasure to assist you in any way possible. Wishing you both the warmest congratulations on your new Lexus RX350- on behalf of the entire team! Regards, Don Nelson - General Manager

February 09, 2024

Danny Rusnick is the best. An important part of my decision to buy at Germain Lexus. More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Feb 09, 2024 -

Germain Lexus of Naples responded

Bob, thank you for recognizing Danny's excellence by sharing your 5-star review! We're certain he'll be honored by your kind words, and we hope you won't hesitate to call the next time Danny and the Germain Lexus team may serve you. Regards, Don Nelson - General Manager

February 02, 2024

Outstanding service from Scott Ferling & Eddie Vasco. My key fob was sent to Germain in Naples from Rohrich in Pittsburgh. I spend the winter in Naples. With very poor service from Rohrich, I was able More

by jakegeno2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Ferling, Eddie Vasco
Feb 02, 2024 -

Germain Lexus of Naples responded

Thanks so much for your thoughtful feedback! Nothing means more to us than your complete satisfaction, so we're happy Scott and Eddie handled your needs with great care and communication. We hope to ensure the same circumstances at your next visit. Regards, Don Nelson - General Manager

February 02, 2024

Matthew Christien did a great job! Very professional and knowledgeable he was a pleasure to work with! More

by scb3366
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Duran, Matthew Christen
Feb 02, 2024 -

Germain Lexus of Naples responded

Thank you for recognizing Matthew's excellence by sharing your 5-star review! We're certain he'll be honored by your kind words, and we hope you won't hesitate to call the next time Matthew and the Germain Lexus team may serve you. Regards, Don Nelson - General Manager

February 02, 2024

Lee Glesmer is our service representative. He always goes above and beyond to provide us with first class service. Germain Lexus is an excellent place to purchase and service your vehicles. More

by Fenuinc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leland Glesmer
Feb 02, 2024 -

Germain Lexus of Naples responded

Thank you for sharing positive feedback on Lee! We want all of our guests to be treated to service that is thorough and reliable, so we're happy that's exactly what Lee has always provided for you. We look forward to your next visit! Regards, Don Nelson - General Manager

February 02, 2024

Frank Concepcion was very helpful and addressed all of our concerns. He is a personable man who really gives the customer the attention they deserve. More

by lbiernat
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Germain Lexus Sales Department
Feb 07, 2024 -

Germain Lexus of Naples responded

Thank you for sharing your positive experience with us! We are so glad that Frank took great care of you. He will be delighted to hear of your kind words. Please do not hesitate to give us a call if there is ever anything more that he and the team may help you with. Regards, Don Nelson - General Manager

February 01, 2024

Dan Rusinik has been my agent before. He has always done a very good job. More

by Garysykes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Feb 01, 2024 -

Germain Lexus of Naples responded

Thank you for leaving Dan this positive review! We are thrilled that he consistently provides you with top-notch service. It is our pleasure to serve you and your automotive needs in any way possible. if there is ever anything more that he and the team may help you with, please do not hesitate to give us a call. Regards, Don Nelson - General Manager

January 31, 2024

First class service. Brought in my car with an electrical issue without an appointment and the service adviser, Scott Fielding, arranged to get me right in. He was able More

by Mfrench
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fielding, Luke Allen
Feb 01, 2024 -

Germain Lexus of Naples responded

Thank you for sharing your positive experience with us. We are glad that Scott got your automotive needs taken care of- thoroughly and efficiently. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Regards, Don Nelson - General Manager

January 30, 2024

Danny Risinik was very helpful and professional Easy to work with and kept me informed More

by bjclaussen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Jan 31, 2024 -

Germain Lexus of Naples responded

Thanks for letting us know how satisfied you were with Danny's assistance! We're glad he provided you with his utmost support and insight at this visit. We look forward to making your next appointment just as outstanding. Regards, Don Nelson - General Manager

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