Back

Germain Lexus of Naples

Naples, FL

4.9
2,161 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

Directions

By Type

Showing 2,161 reviews

February 23, 2024

Leland Glesmer always does an excellent job of communicating with me in a timely fashion. Excellent customer service! More

by Rich Misner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leland Glesmer
Feb 26, 2024 -

Germain Lexus of Naples responded

Richard, Thank you for leaving Lee this positive review! Providing quality and efficient service is so important to us, and we are glad that his efforts consistently meet your satisfaction. We hope that you continue to choose us for all of your future automotive needs! Regards, Don Nelson - General Manager

February 23, 2024

Professoinal, honest, reasonable and respectful They say what they do and they do what they say More

by llh218appy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McCloskey
Feb 26, 2024 -

Germain Lexus of Naples responded

Thank you for taking the time to leave us this positive review! It is always our goal to ensure our guests' experience is as pleasant as possible, and we are glad that our team consistently provides you with top-notch service. Please do not hesitate to give us a call if there is ever anything more that we may help you with. Regards, Don Nelson - General Manager

February 21, 2024

It was very Easy to schedule an appointment and Lee Glesmer (consultant) was very helpful More

by pwkeat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Glesmer
Feb 22, 2024 -

Germain Lexus of Naples responded

Thank you for your positive review! We are glad that Lee provided you with a smooth, 5-star experience. It is our pleasure to serve you and we hope that you continue to choose us for all of your future automotive needs! Regards, Don Nelson - General Manager

February 19, 2024

They are great from sales to service, Tim, Don and Zack. We miss Beverly too. More

by bobrommel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Germain Lexus Sales Department, Zach Germain
Feb 21, 2024 -

Germain Lexus of Naples responded

Thanks for taking a moment to share positive and encouraging feedback with us! Your loyalty to Germain Lexus is an honor, and we hope to continue being your #1 choice for years to come. We really appreciate you! Regards, Don Nelson - General Manager

February 17, 2024

We were on vacation. It was time for our 50,000 mile service. Called and got an appointment immediately. Scott Fielding was our service specialist and he was great! More

by Carmen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fielding
Feb 20, 2024 -

Germain Lexus of Naples responded

Carmen, Thank you for sharing your positive experience with us! We are happy to hear that Scott provided you with top-notch service. It is our pleasure to serve you and your automotive needs in any way possible. Wishing you the safest of travels- on behalf of the entire team! Regards, Don Nelson - General Manager

February 16, 2024

Jackson Kirby was my service manager when I recently took my car to Germain Lexus for an issue. He worked diligently to get the necessary repairs approved by my insurance company and provided me with a curt More

by dawn.lisi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Feb 20, 2024 -

Germain Lexus of Naples responded

Thank you for leaving Jackson this positive review and recommendation! We are happy to hear that he took great care of you and your automotive needs. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns. Regards, Don Nelson - General Manager

February 12, 2024

Took me in without an appointment, washed my car and did an oil change. Wonderful. More

by rp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Feb 13, 2024 -

Germain Lexus of Naples responded

Thank you for sharing your positive experience with us! We are glad that our team got your automotive needs efficiently taken care of. It is our pleasure to serve you. Wishing you the safest of travels- on behalf of the entire team! Regards, Don Nelson - General Manager

February 12, 2024

Excellent service, Leland Glesmer is my service manager and has been for at least 3 years and is always efficient, thorough and buttoned up. He describes the whats and whys of all work, and sees to it tha More

by Kate Tardif
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leland Glesmer, Beverly Coppola
Feb 13, 2024 -

Germain Lexus of Naples responded

Kate, We appreciate your wonderful review! We are honored that you continue to confide in us with your automotive needs, and we are glad that Lee consistently provides you with thorough and efficient service. It is our pleasure to assist you in any way possible. If there is ever anything more that he and the team may help you with, please do not hesitate to give us a call! Regards, Don Nelson - General Manager

February 10, 2024

Hector Perez greeted me the moment I came in to get my car serviced. Told me to make myself comfortable in the lounge and have a coffee and snack. He kept me informed on the status of my worked that neede More

by Donna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Perez *****
Feb 13, 2024 -

Germain Lexus of Naples responded

Donna, Thank you for your wonderful review! It is always our goal to ensure our guests' experience is as pleasant as possible, and we are glad that Hector took great care of you and kept you well informed throughout the process. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Regards, Don Nelson - General Manager

February 09, 2024

Alex Depew was good to work with and made the whole experience very pleasant . I would return. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Depew
Feb 13, 2024 -

Germain Lexus of Naples responded

Mike, thank you for your positive review! We are happy to hear that Alex provided you with a top-notch experience. It is our pleasure to serve you. If there is ever anything more that we may help you with, please do not hesitate to give us a call! Regards, Don Nelson - General Manager

...
16
...