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Germain Lexus of Dublin
Dublin, OH
189 Reviews
Have you been dreaming of driving home in a new luxury roadster with the elegant exterior and supple interior you deserve? You can turn your driving fantasies into a reality when you get your hands on a new Lexus vehicle, and we can help you here at Germain Lexus of Dublin.
For years, we've helped local Dublin, Hilliard, or Grove City, Ohio, drivers get behind the wheel of their favorite vehicles, and we can help you, too, when you come here to shop for a new Lexus.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 189 reviews
October 16, 2012
My experience at Germain Lexus was very nice. Bob not only performed his duties as a car salesman but went above and beyond to ensure we were completely satisfied. Bob is very personable and a true proff only performed his duties as a car salesman but went above and beyond to ensure we were completely satisfied. Bob is very personable and a true proffesional. Germain Lexus should feel very proud to have Bob as a part of their team. Thanks Bob for a job well done!! Completely satisfied customers, Mike and Shelly Hill GO BUCKS!!!! More
by mshill
October 15, 2012
The service was excellent. They even corrected a small dent which they brought to our attention that we didnt see at purchase. Excellent dealership and great professional service. dent which they brought to our attention that we didnt see at purchase. Excellent dealership and great professional service. More
by sander41
Employees Worked With
Mark Honick, B.J. Harris
October 11, 2012
I purchased a 2010 Lexus IS250 from B.J. Harris about (6) Months Ago. Mr. Harris, provided excellent Customer Service and guidance through-out the purchase process. When purchasing a Used car it is expected Months Ago. Mr. Harris, provided excellent Customer Service and guidance through-out the purchase process. When purchasing a Used car it is expected that there will be some odds n ends that are not perfect, but you still have high expectations as a Customer. When there were a couple items that obviously didn't meet those expectations, Mr. Harris went above and beyond to make them right, while minimizing any inconveniences it might have caused me. Mr. Harris, is a great example of a Salesperson who has the Customer Gene and does have passion for their job! I have continued to receive GREAT Customer Service from both Mr. Harris and the Lexus Service Department over the passed several months. Sincerely, Brian Shea More
by brian.shea.12
Employees Worked With
B.J. Harris
October 10, 2012
We purchased a used Lexus from the dealership. Our entire experience was very pleasant--good informatin and no pressure from our salesman, everything that was to be done to the car before we took it h entire experience was very pleasant--good informatin and no pressure from our salesman, everything that was to be done to the car before we took it home was taken care of the first time and everyone we dealt with at Germain was friendly and professional More
by AJE55
Employees Worked With
B.J. Harris
October 08, 2012
Great overall experience with a friendly staff, competitive pricing and good selection. The only issue I had at all with the process was getting XM radio set up. competitive pricing and good selection. The only issue I had at all with the process was getting XM radio set up. More
by joelstew
Employees Worked With
BJ
October 06, 2012
I first met Mark two months ago and ask him to find me a 2009 ES350, white, gray interior with low mileage. During that period, he kept me up to date regarding his search and on September 30, 2012, he call 2009 ES350, white, gray interior with low mileage. During that period, he kept me up to date regarding his search and on September 30, 2012, he called to say the he had found the car for me. From start to finish, I have nothing but favorable comments to say about Mark. If I could rate him higher than a 5 on the survey, I would do so. I only wish that we could find a way to put him in a copying machine and make several more just like him. D. Hammond - Columbus, Ohio More
by Dhammond12
Employees Worked With
Mark Honick
July 16, 2012
I worked with BJ to buy/lease a new CT200. He was so easy to work with, and he really listened to what I wanted. He didn't try to force me into something available on the lot. I would definitely work easy to work with, and he really listened to what I wanted. He didn't try to force me into something available on the lot. I would definitely work with BJ and this Lexus dealership again. More
by sheumas
Employees Worked With
BJ Harris
March 28, 2011
Kristopher is very knowledgeable about his product. His people skills are excellent and everything promised was delivered on time. He took me through a complete introduction to the car and how everything people skills are excellent and everything promised was delivered on time. He took me through a complete introduction to the car and how everything worked. My time at the dealership was well spent. The paperwork was handled quickly. The preparation of the car prior to delivery impressed even me who is meticulous about my vehicle. More
by James Ging
Employees Worked With
Krisopher Pizzarelli
January 07, 2011
I bought a certified used Lexus from this dealership. The price was great and the salesman and test drive process was excellent. After browsing various dealerships within 200 miles of home I found the car wh price was great and the salesman and test drive process was excellent. After browsing various dealerships within 200 miles of home I found the car which fit my specifications at the right price. Everything went flawlessly until my trade-in offer. I knew the trade-in value from various sources and had even gotten a "guaranteed " offer from the Germain website. I knew my trade-in Lexus was in excellent condition so I expected to receive more than the trade-in value. I was shocked when I was told they would give $1000 less than the "guaranteed" value because it had a "dirty history" due a minor accident years before. I was skeptical of the validity of this information, but I decided to purchase the certified Lexus since I had driven nearly four hours to the dealership. I was told my vehicle would undoubtedly need to be sent out to be sold at auction, and therefore I was mildly surprised to see it listed on the Germain website at 40% higher than I received. I noticed it sold a couple of days later and since Germain has a no haggle policy, I can only assume it sold at the listed price. I felt rather taken-advantage of and this is one reason I can't recommend this dealership. I expected a Lexus dealership to be more honest in its dealings. The other reason I can't recommend Germain Lexus is that I was promised a replacement for a small broken piece that was noticed during the final vehicle inspection. After three calls and promises to get back with me I have given up on receiving the piece. More
by wall8395317
Employees Worked With
marc honick, Mark Honick
December 30, 2010
Kris did a great job...He knew the car, all the options....great personality...not pushy....great sales man...dealership has a nice facility....makes each customer feel important....they also did n options....great personality...not pushy....great sales man...dealership has a nice facility....makes each customer feel important....they also did not push the extended warrenty and other after sale options... More
by paulol
Employees Worked With
kristopher pizzarlli
