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Germain Honda of Naples - Service Center

Naples, FL

4.9
591 Reviews

591 Reviews of Germain Honda of Naples - Service Center

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January 23, 2020

Great service. They were punctual, fast and they did an excellent job. Andrew Calvert did an excellent job explaining the whole process. The whole experience was enjoyable! More

by Snowbird
Recommend Dealer
Yes
Employees Worked With
Andrew Calvert
Jan 24, 2020 -

Germain Honda of Naples responded

We know you have many options when it comes to servicing your vehicle. Our team thanks you for allowing us the opportunity to provide you with the quality Germain experience you deserve. Best Regards, Steven Hill General Manager

January 23, 2020

Drew Calvert excells in his follow up and service manner. Doing business with Germain Honda is a pleasure! The service department headed up by Claude Babeneau and Drew Calvert excell in every way. Jeff Wiss More

by rexhughes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seref Denizeri
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Claude Babineau, Andrew Calvert
Jan 24, 2020 -

Germain Honda of Naples responded

Your complete satisfaction at every touchpoint is our ultimate goal. Thank you for your business and for highlighting our team. We are always thrilled to have their hard work recognized. Best Regards, Steven Hill General Manager

January 08, 2020

DEPTDrew Calvert’s service is exceptional. He was very DEPT Drew Calvert’s service is exceptional. He was very knowledgeable and helpful with having my car serviced.I would highly recommend Drew and will More

by Geri
Recommend Dealer
Yes
Employees Worked With
Andrew Calvert
Jan 08, 2020 -

Germain Honda of Naples responded

We truly appreciate your business as well as the trust and faith you have in Drew to provide you with the level of service you deserve. Thank you for taking the time to leave him this awesome review. Best Regards, Steven Hill General Manager

January 07, 2020

oil change; tire rotation; window tint; recall item. Easy appointment scheduling; reasonable amount of time to complete, and am satisfied with, all service items; prompt shuttle service with a very pleas More

by david.weeks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Smith
Jan 07, 2020 -

Germain Honda of Naples responded

Our team is committed to ensuring our guests a quality experience at every touchpoint. Thank you for sharing yours. Best Regards, Steven Hill General Manager

December 28, 2019

My service experience. My service advisor was Erica Melchiore who did an excellent job in providing all the info I needed before and after the work. She is an outstanding ex More

by Ron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erica Melchiore
Dec 30, 2019 -

Germain Honda of Naples responded

We appreciate your business and kind words about your experience with Erica. She truly is committed to customer satisfaction. Best Regards, Steven Hill General Manager

December 23, 2019

I would like to thank Germain Honda and especially my service adviser, Tyler Smith, for the excellent and caring way I was treated while waiting for my car to get serviced. The job was done efficiently More

by Babsey
Recommend Dealer
Yes
Employees Worked With
Ana Maria, Tyler Smith
Dec 23, 2019 -

Germain Honda of Naples responded

Thank you for choosing Germain Honda of Naples for your recent automotive needs. Our team strives to deliver 5-star experiences at every touch-point. Thank you for sharing yours. Best Regards, Steven Hill General Manager

December 20, 2019

Shawn Day I would like to thank Shawn Day for his great courteous manner and for the great service he gave my c ar. I had a nail in my front right tire. He r More

by HelenMaurice32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Day
Dec 20, 2019 -

Germain Honda of Naples responded

Thank you for the positive feedback about your experience with Shawn. Our team of professionals is focused on delivering a quality and efficient experience at every touchpoint. We appreciate you taking the time to highlight Shawn's commitment. Best Regards, Steven Hill General Manager

December 13, 2019

It was pleasant, positive, on time, and professional. I needed 1 new tire, but decided to replace them all; they were ready. A staff member reminded me that I had tire insurance, so I only paid for 3. I More

by The Champ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seref Denizeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Audrey Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Calvert
Dec 17, 2019 -

Germain Honda of Naples responded

Thank you for leaving us this awesome review. We are happy to know that you enjoyed working with our team as they work hard to ensure your complete satisfaction. Best Regards, Steven Hill General Manager

December 12, 2019

Outstanding Service by Germain Honda and Tyler Smith@! We just had our 2018 Honda CRV serviced at Germain Honda. It was the usual exceptional experience that we have come to expect. Tyler Smith was our S More

by Klholub
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tyler Smith
Dec 12, 2019 -

Germain Honda of Naples responded

Thank you for your continued business. Tyler will be happy to know that you enjoy working with him and we are all thrilled to know that he continually provides you with the quality service you deserve. Best Regards, Steven Hill General Manager

December 11, 2019

No appt., taken and problem solved Concern shown for problem; accommodated without appointment; set up service to solve issue; no resolution after extensive diagnostics, but alert light More

by nordoncece
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Smith
Dec 12, 2019 -

Germain Honda of Naples responded

We thank you for taking the time to leave Tyler and our team this positive feedback. Please let us know if you experience any further concerns. Best Regards, Steven Hill General Manager

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