Germain Honda of Naples - Service Center

Tyler Smith always goes above and beyond to help. I feel he is very honest and trustworthy. I always ask for him when I bring in my car. he is very honest and trustworthy. I always ask for him when I bring in my car. More

Tyler is a paradigm of customer service. His commitment to delivering an exceptional customer experience is unflappable, and he's friendly and professional. His passion for Honda and its customers is genui to delivering an exceptional customer experience is unflappable, and he's friendly and professional. His passion for Honda and its customers is genuine and he demonstrates both enthusiasm and care in all his interactions; he's a valuable asset to Honda and Germain. More

Prompt and Pleasant Service It is always an excellent service experience at Germain Honda. Maria was very pleasant, obtained answers to my questions and the service was performed It is always an excellent service experience at Germain Honda. Maria was very pleasant, obtained answers to my questions and the service was performed very promptly. More

Germain Honda should be very proud to have Tyler Smith as their employee in their service department. Tyler took great care of me during my last visit. He was courteous and very conscientious of my needs. their employee in their service department. Tyler took great care of me during my last visit. He was courteous and very conscientious of my needs. During inspection of me CRV he found a couple of small spots needing a paint touch up and supplied me with the right paint for DIY. Great job Tyler. More

Overdue oil change David was very good at servicing my car,,,oil change was past due. He advised me of things that needed to re done soon, re back brakes. He was pleasan David was very good at servicing my car,,,oil change was past due. He advised me of things that needed to re done soon, re back brakes. He was pleasant and helpful. More

David was very helpful through the whole process , I probably was in service for an hour for oil change and battery replaced . I highly recommend David and Germain Honda. probably was in service for an hour for oil change and battery replaced . I highly recommend David and Germain Honda. More

Germain Honda is the BEST I had a problem with my car yesterday. It is a 2018 Accord Touring and it would not start and came up with an error message of brake system failure. I had a problem with my car yesterday. It is a 2018 Accord Touring and it would not start and came up with an error message of brake system failure. While waiting for tow truck, I called Honda to let them know that my care would be towed there. A few minutes later Shawn Day called me abd reassured me that most probably the problem was an easy fix...i.e. a dead battery since the brake system is electrical and needs a good working battery to operate. Tow truck arrived and was able to jump start my car and I was able to drive car to Germain Honda. Shawn greeted me and within 30 minutes my car was diagnosed with a dead battery and a replacement was installed. Because my car was less than 3 years old with less than 36,000 miles, the service was warranted. I cannot begin to praise my experience with Germain Honda and specifically Shawn Day. More

Very professional he went above and beyond to help me and answer all my questions particularly with one that i had been told no in a previous visit great customer service definitely someone I want to help me answer all my questions particularly with one that i had been told no in a previous visit great customer service definitely someone I want to help me next time More

100% satisfaction guaranteed. Time told was less than specified, 45 minutes in and out. Thank you for your dedication to your customers you serve. Thank you! specified, 45 minutes in and out. Thank you for your dedication to your customers you serve. Thank you! More

Above and Beyond Tyler Smith took charge of my service appointment. which involved replacing the handle on the rear tailgate. Not only was the repair completed, Tyler Tyler Smith took charge of my service appointment. which involved replacing the handle on the rear tailgate. Not only was the repair completed, Tyler also explained some of my misconceptions about using the tailgate. He explained how I could safely remove the residue from the duct tape I had used to keep the broken handle attached to the vehicle. However, when the vehicle was returned to me, the residue had ALREADY been cleaned away - hence, the BEYOND! He then advised me what to expect on my next service and also gave me a cost estimate without me asking for it. Germain's staff truly want the customers informed and prepared. I am very happy with their care of and concern for the customer. More