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Germain Honda of Naples - Service Center

Naples, FL

4.9
591 Reviews

591 Reviews of Germain Honda of Naples - Service Center

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March 28, 2021

Great customer service. Claude was wonderful, personable, showed me how my new wireless charger works, which was installed in a few minutes!. I love it. Great vehicle. So happy. More

by Katie Early
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claude Babineau
Mar 29, 2021 -

Germain Honda of Naples responded

We are pleased to know your service visit was the quality experience you deserve as a valued Germain customer. Claude sets the standards leading our service team and ensuring all our guests receive only the best experience. Best Regards, Don Nelson General Manager

March 18, 2021

Great service, as usual, at Germain Honda of Naples. David Doden took care of us this time, and was very thorough in explaining what was needed, so knowledgeable, and friendly. Everyone at this More

by Robinflorida
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Doden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2021 -

Germain Honda of Naples responded

Providing a quality experience is the goal of every team member here at Germain Honda of Naples. We are happy to know that David continually ensures that you receive the quality service you have come to expect. Best Regards, Don Nelson General Manager

March 17, 2021

I dealt with Frank Silva on my wife's CR-V and he was very professional and friendly. I did have to add some items to the service list but Frank eased me into the effects of getting them done now instead More

by sflagolf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank , Silva
Mar 17, 2021 -

Germain Honda of Naples responded

We would like to thank you for your recommendations and for this 5 Star review. Our team of professionals is dedicated to providing you and everyone else who visits Germain Honda with only the best there is to offer. Best Regards, Don Nelson General Manager

March 09, 2021

Dale Harrell coordinated with Germain’s Service Manager Claude Babineau to get my concerns resolved. Claude was very accommodating and coordinated the repair on my new car windshield immediately. Super J More

by Helopilot84
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claude Babineau, Dale Harrell
Mar 09, 2021 -

Germain Honda of Naples responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Germain Honda of Naples. We hope you have a great day! Best Regards, Don Nelson General Manager

March 09, 2021

Frank Silva very helpful! Great service! Always helpful Frank Silva very helpful! Great service! Always helpful ! Good staff in service department! Highly recommended Very satisfied and hopefully More

by Bob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Silva
Mar 10, 2021 -

Germain Honda of Naples responded

Thanks, Bob! We're happy to hear that you had a great experience with Frank and that he made sure your car is well taken care of. We appreciate your business and look forward to your next visit. Best Regards, Don Nelson General Manager

March 05, 2021

I have been working with Tyler for many years as my client service advisor, and he is always knowledge and takes great of means my car. He is efficient and informative, and always a great job to make More

by Jessica
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Smith
Mar 08, 2021 -

Germain Honda of Naples responded

Great to hear from you, Jessica. It's wonderful to know that you continue to have great experiences with Tyler and that he ensures that all of your needs and expectations are met each time you come in. We appreciate your business and look forward to your next service visit. Best Regards, Don Nelson General Manager

March 03, 2021

Paul Liberto, Service Advisor, was excellent. He listened to my concerns and addressed the main issue of correcting the problem. Thank you, it was much appreciated! More

by dkreiser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Liberto
Mar 04, 2021 -

Germain Honda of Naples responded

Thank you, Heriberto! We're happy to hear that all of your needs and expectations have been met and that you're satisfied with the service you received. We appreciate your business and hope to work with you again in the future. Best Regards, Don Nelson General Manager

March 01, 2021

Thank you....David goes above and beyond all expectations. He kept informed about the progress of your car and will take care of you while you wait. More

by Soso
Customer Service
Recommend Dealer
Yes
Employees Worked With
David Doden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2021 -

Germain Honda of Naples responded

David, Hearing that you had a stellar experience is the best thing we could hope for! Your recommendation means a lot to us. We look forward to serving you for many years to come! Best Regards, Don Nelson General Manager

February 27, 2021

Joel was very professional and accommodating. He guided me thru the process and made some very good recommendations. I had a noise and it was related to changing the trans fluids. Which Joel recommended d More

by Roywbartlettjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel in service, Claude Babineau
Mar 01, 2021 -

Germain Honda of Naples responded

Thank you so much for sharing your experience with Germain Honda of Naples. We want every experience to be “five stars”! We appreciate you and for taking the time to leave us this positive feedback! Best Regards, Don Nelson General Manager

February 22, 2021

I was very happy with the service I received at Germain Honda. Frank Silva was very helpful and knowledgeable. It was a pleasure to do business with him. More

by Sher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Silva
Mar 01, 2021 -

Germain Honda of Naples responded

Thank you for taking the time to leave Frank this kind review. Please let us know if you need anything further. Best Regards, Don Nelson General Manager

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